Job summary
To provide an effective admissions service for a designated service or group of consultants and be the primary point of contact for patients and staff for any administrative issues relating to those admissions.
To ensure that patients are given clear information regarding their surgery arrangements and that their surgical pathway is managed smoothly and efficiently, in line with RTT rules.
Work closely with the responsible surgeons, lead nurses, pre-assessment and theatres to ensure that theatre lists are appropriately utilised.
Ensure that any patients who have their surgery cancelled are managed effectively and safely. Ensure that any cancelled theatre slots are filled.
Ensure that all waiting lists and admissions are managed in line with the Trust's access policy
Main duties of the job
The post holder will be a member of the trust's admissions team reporting to the Clinic Manager and Clinic Supervisor. You will be required to work closely with:
- Consultant surgeons and their teams
- Lead nurses
- Pre-assessment staff
- Theatres
- Medical secretaries
Other operational management colleagues
PROBATIONARY PERIOD
This post will be subject to a probationary period of 6 months.
During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed. The probationary period may be extended
Or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.
About us
Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research and education. We are true pioneers in the fight to cure blindness. Every year we treat more than 750,000 patients at City Road in central London and at 30 satellites, and, in partnership with the UCL Institute of Ophthalmology, we lead one of the most impactful ophthalmic research programmes in the world. We train many of the leading eye care clinicians in the UK and internationally, and have a global reputation for quality and professionalism in ophthalmic care. In addition, Moorfields operates two commercial businesses whose profits support our NHS work: Moorfields Private and Moorfields UAE.
The Moorfields Way is to be caring, organised, excellent and inclusive, and we expect all applicants for our posts to commit to upholding these values.
Job description
Job responsibilities
Ensure that all patients are reminded of their surgery date by telephone at least 48 hours in advance in order to minimise DNAs.
Ensure that any patients who have their surgery cancelled for any reason are rebooked where appropriate, within the appropriate timeframes.
Inform the patients consultant of any cancellations either in advance of surgery or at pre-assessment.
Be responsible for ensuring that any cancelled theatre slots are filled with other patients. This may require close liaison with the surgeon and their team.
Maintain a list of patients available to come in at short notice.
Liaise daily with the the pre-assessment department to ensure that you are aware of any cancellations or DNAs and contact and rebook these patients as appropriate.
Liaise daily with the theatres department to ensure that you are aware of any cancellations on the day of surgery so that these can be rebooked appropriately.
Ensure that all admissions are arranged in line with the trusts access policy
Be responsible for ensuring that all patients are added to the waiting list within 24 hours of the decision to admit
When the date has been agreed with the patient in clinic ensure that all information OpenEyes/PAS is accurate and that the patient has had a pre-assessment appointment made and a post-op appointment made (where appropriate).
If no date has been agreed with the patient make sure that a date is arranged within 5 days of the decision to admit.
Ensure that every patient has a pre-assessment appointment. Be responsible for booking pre-assessment appointments.
Ensure that all surgery dates are arranged with choice and that all offer dates are reasonable (at least three weeks notice). Where it is not possible to contact a patient by telephone ensure that a robust partial booking process is followed.
Liaise closely with the surgeons, their teams and the lead nurses to ensure that the theatre lists are booked appropriately. Regularly review future lists and ensure that unused slots are kept to a minimum.
Patients of the same clinical urgency should be booked in chronological order where possible
Dates should always be offered within the patients 18 week breach date. Where this is not possible escalate appropriately.
Update notes about theatre lists on the OpenEyes scheduling software (eg closed lists / additional patients to go on).
Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked.
Regularly review the waiting list for the designated service ensuring that all patients have a date and that that complies with RTT requirements.
If there are any patients without a date investigate these and offer a date as soon as possible
Job description
Job responsibilities
Ensure that all patients are reminded of their surgery date by telephone at least 48 hours in advance in order to minimise DNAs.
Ensure that any patients who have their surgery cancelled for any reason are rebooked where appropriate, within the appropriate timeframes.
Inform the patients consultant of any cancellations either in advance of surgery or at pre-assessment.
Be responsible for ensuring that any cancelled theatre slots are filled with other patients. This may require close liaison with the surgeon and their team.
Maintain a list of patients available to come in at short notice.
Liaise daily with the the pre-assessment department to ensure that you are aware of any cancellations or DNAs and contact and rebook these patients as appropriate.
Liaise daily with the theatres department to ensure that you are aware of any cancellations on the day of surgery so that these can be rebooked appropriately.
Ensure that all admissions are arranged in line with the trusts access policy
Be responsible for ensuring that all patients are added to the waiting list within 24 hours of the decision to admit
When the date has been agreed with the patient in clinic ensure that all information OpenEyes/PAS is accurate and that the patient has had a pre-assessment appointment made and a post-op appointment made (where appropriate).
If no date has been agreed with the patient make sure that a date is arranged within 5 days of the decision to admit.
Ensure that every patient has a pre-assessment appointment. Be responsible for booking pre-assessment appointments.
Ensure that all surgery dates are arranged with choice and that all offer dates are reasonable (at least three weeks notice). Where it is not possible to contact a patient by telephone ensure that a robust partial booking process is followed.
Liaise closely with the surgeons, their teams and the lead nurses to ensure that the theatre lists are booked appropriately. Regularly review future lists and ensure that unused slots are kept to a minimum.
Patients of the same clinical urgency should be booked in chronological order where possible
Dates should always be offered within the patients 18 week breach date. Where this is not possible escalate appropriately.
Update notes about theatre lists on the OpenEyes scheduling software (eg closed lists / additional patients to go on).
Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked.
Regularly review the waiting list for the designated service ensuring that all patients have a date and that that complies with RTT requirements.
If there are any patients without a date investigate these and offer a date as soon as possible
Person Specification
Education
Essential
- Good general education including Maths and English GCSE A-C or Equivalent
Desirable
- NVQ Level 4 in a relevant field
Knowledge and Training
Essential
- Computer literate i.e. ECDL qualification
Desirable
Experience
Essential
- Substantial administrative experience
Desirable
- Experience of working in a healthcare setting
Person Specification
Education
Essential
- Good general education including Maths and English GCSE A-C or Equivalent
Desirable
- NVQ Level 4 in a relevant field
Knowledge and Training
Essential
- Computer literate i.e. ECDL qualification
Desirable
Experience
Essential
- Substantial administrative experience
Desirable
- Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
