Job summary
An exciting opportunity has arisen for an Admin Team Leader to join the Audiology Service within Clinical Specialist Services Division at Doncaster & Bassetlaw Teaching Hospital Trust.
We are looking for a motivated, driven individual to lead our Clinical Therapy Administration team and support performance.
You will manage and develop the administration service working across our DBTH sites. Responsible for the day to day management of the administrative teams, annual appraisals, annual leave, sickness management and adherence to Trust HR policies and procedures.
The successful candidate will be enthusiastic about the challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines. Motivate and influence others, implement ideas to improve team performance and efficiency.
We are looking for someone who is proactive in their thinking to join our leadership team. Dedicated to delivering the best service possible.
Main duties of the job
- Promoting data quality processes and a right first time approach
- Responsible for day to day line management of administration staff including receptionists/booing staff, recruitment and selection, to ensure working environments comply with health & safety legislation, staff inductions, annual leave, rota management and general day to day staff management as needed.
- Monitoring performance , training and problem solving.
- Implement effective monitoring and managing systems for annual leave and sickness in line with Trust Policy , liaising with the Service Manager where service implications are identified.
- Managing patient waiting lists and prioritise caseloads
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person Specification
Knowledge & Experience
Essential
- Experience and knowledge of a range of administrative and organisational policies and management information systems
- Experience of data quality management and awareness of 'Right First Time'
- Experience of working in a pressured busy environment with supervisory responsibilities
- Supervisory or management experience
- Awareness and understanding of NHS service, 18 week referral to treatment (RTT) and outpatient and cancer treatment pathways
- Ability to work and promote Standard operating procedures / performance targets
- Previous RTT / PTL validation and management experience
- Demonstrable working knowledge of Microsoft packages including Word and Excel
Desirable
- Previous waiting list experience
Qualifications & Training
Essential
- Minimum of 3 GCSE's including English and Maths at Grade C or above or suitable equivalent qualification or equivalent experience
- RSA III or NVQ III or suitable equivalent level administrative / supervisory qualification or equivalent experience
- Proven competence in using admin and clinical systems e.g. PAS / MS Word / Excel / Outlook with excellent typing / keyboard skills
Personal Attributes & Skills
Essential
- Effective communication skills
- Adaptable approach to dealing with staff
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Commitment to continuing personal & professional development
- Proposes and delivers necessary changes in processes and procedures to ensure processes are efficient and effective
- Excellent time management skills
- Demonstrate ability to prioritise
- A methodical and organised approach to work
- Ability to work under pressure to meet tight deadlines in a busy environment
- Exercise good judgement, use own initiative
Desirable
- Experience of managing teams of staff
- Customer care experience or qualification
- Handling difficult situations training
Person Specification
Knowledge & Experience
Essential
- Experience and knowledge of a range of administrative and organisational policies and management information systems
- Experience of data quality management and awareness of 'Right First Time'
- Experience of working in a pressured busy environment with supervisory responsibilities
- Supervisory or management experience
- Awareness and understanding of NHS service, 18 week referral to treatment (RTT) and outpatient and cancer treatment pathways
- Ability to work and promote Standard operating procedures / performance targets
- Previous RTT / PTL validation and management experience
- Demonstrable working knowledge of Microsoft packages including Word and Excel
Desirable
- Previous waiting list experience
Qualifications & Training
Essential
- Minimum of 3 GCSE's including English and Maths at Grade C or above or suitable equivalent qualification or equivalent experience
- RSA III or NVQ III or suitable equivalent level administrative / supervisory qualification or equivalent experience
- Proven competence in using admin and clinical systems e.g. PAS / MS Word / Excel / Outlook with excellent typing / keyboard skills
Personal Attributes & Skills
Essential
- Effective communication skills
- Adaptable approach to dealing with staff
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Commitment to continuing personal & professional development
- Proposes and delivers necessary changes in processes and procedures to ensure processes are efficient and effective
- Excellent time management skills
- Demonstrate ability to prioritise
- A methodical and organised approach to work
- Ability to work under pressure to meet tight deadlines in a busy environment
- Exercise good judgement, use own initiative
Desirable
- Experience of managing teams of staff
- Customer care experience or qualification
- Handling difficult situations training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
