Job summary
The post holder will lead manage and develop a responsive operational support service working closely with the Service Managers to ensure an effective and efficient management of resource to achieve national and local quality and performance targets within budget.
The post holder will have delegated responsibilities for a range of operational activities, ensuring data quality and pathway validation across UEC by ensuring that robust clerical systems and processes are established and maintained.
This advert may close early if high number of applications are received.
Main duties of the job
The post holder will work closely with the Service Manager/Business Manager/Team Leader and will have delegated responsibilities for a range of operational activities ensuring data quality and pathway validation across UEC.
The post holder will provide expertise and guidance for Team Leaders and clinical administration teams in the proactive management of patient pathways from referral to discharge. The post holder will ensure processes are implemented and monitored in line with the Hospital Referral to Treatment Access Policy and underpinning Standard Operating Procedures (SOPs) to ensure consistency.
The post holder will also undertake key roles on specific projects as delegated by the Business Manager/Service Manager.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person Specification
Knowledge & Experience
Essential
- Experience of working within a supervisory/management role for at least one year
- At least one years' experience of operational/flow management
- Knowledge and understanding of NHS patient administrative systems and patient treatment pathways
- Experience of developing patient flow systems and processes and implementing change
- Understanding of methods for ensuring effective communication
- Good understanding of office procedures and technology
- Knowledge of main Trust policies and procedures pertaining to the role
- Experience of training and appraising staff
- Ability to make decisions using own initiative
- Experience of dealing with competing demands
Desirable
- Previous staff supervisory / managerial experience within the NHS, including evidence of achievement
- Involvement in change management processes in a supervisory role
- Awareness and understanding of current developments within the NHS at local / national level
Qualifications & Training
Essential
- Educated to GCSE level, including GCSE English & Maths or equivalent qualification or relevant experience
- Educated to degree level or equivalent qualification or relevant experience
Desirable
- Evidence of continuing professional development
- Commitment to on -going learning / training
Personal Attributes & Skills
Essential
- Demonstrate good verbal and written communication skills
- Maintain confidentiality at all times in respect of the Data Protection Act (1998)
- Employ tact and patience when dealing with difficult situations remaining polite and understanding at all times
- Good Self-Motivation
- Ability to prioritise work
Desirable
- Evidence of ability to communicate confidently
- Experience of dealing with emotional circumstances
- Able to work under pressure
Person Specification
Knowledge & Experience
Essential
- Experience of working within a supervisory/management role for at least one year
- At least one years' experience of operational/flow management
- Knowledge and understanding of NHS patient administrative systems and patient treatment pathways
- Experience of developing patient flow systems and processes and implementing change
- Understanding of methods for ensuring effective communication
- Good understanding of office procedures and technology
- Knowledge of main Trust policies and procedures pertaining to the role
- Experience of training and appraising staff
- Ability to make decisions using own initiative
- Experience of dealing with competing demands
Desirable
- Previous staff supervisory / managerial experience within the NHS, including evidence of achievement
- Involvement in change management processes in a supervisory role
- Awareness and understanding of current developments within the NHS at local / national level
Qualifications & Training
Essential
- Educated to GCSE level, including GCSE English & Maths or equivalent qualification or relevant experience
- Educated to degree level or equivalent qualification or relevant experience
Desirable
- Evidence of continuing professional development
- Commitment to on -going learning / training
Personal Attributes & Skills
Essential
- Demonstrate good verbal and written communication skills
- Maintain confidentiality at all times in respect of the Data Protection Act (1998)
- Employ tact and patience when dealing with difficult situations remaining polite and understanding at all times
- Good Self-Motivation
- Ability to prioritise work
Desirable
- Evidence of ability to communicate confidently
- Experience of dealing with emotional circumstances
- Able to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
