Pre-Call Administrator

Job summary

To support the provision and management of waiting lists at Doncaster and Bassetlaw Teaching Hospitals by calling patients prior to surgery and assisting the replacement where possible of any patients who have been cancelled.

The objective of this post is to minimize on the day cancellations due to patients not attending on the day (DNA) or cancelling on the day (CNA).

Main duties of the job

Ensure all patients on a theatre list are called between 3 and 5 working days prior to their admission to remind/confirm they are still attending their appointment and to determine if there are any health changes that may affect surgery on the day. During the phone call, a standard questionnaire will be asked to the patient.

Inform specialities of any patients who are identified during the pre-call that they can no longer come in order that a replacement can be found.

The post holder will have patient contact experience, a knowledge of Waiting Lists, Camis, Bluespier and PTL.

Liaise with the Pre Assessment Nursing team regarding any health concerns raised by the patient to determine the potential impact to surgery on the day of admission.

Keep records of calls and actions undertaken in order to ascertain levels of success in reducing cancellations/DNAs and backfilling cases on a theatre admission list.

Ensure that all patients have the correct contact details should anything change in the time between TCI and the precall prior to surgery.

Work in conjunction with all waiting list teams within the Trust on a daily basis.

Use CAMIS and other clinical systems to record and examine information about patients in order to maintain data quality on the system.

Liaise with relevant staff and departments including waiting list team, pre-assessment nurses, secretaries, surgeons, theatre staff and any other staff.

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.