People Systems Admin Assistant

Job summary

This role will work as part of a team to deliver accurate, timely and customer focused services within the People Systems & Workforce Information Team to employees of the Trust and other clients.

The role is responsible for the accurate inputting of data into our People Systems, as well as regular reporting to support our weekly and month data requirements.

The roles will provide administrative support to the function, this will include; supporting with admin and minute taking within regular meetings, act as first point of call on all customer service queries, solve routine queries and escalate any complex issues as required.

There is a requirement to work across teams within People Systems to ensure that work pressures are covered, and service standards are maintained. Relevant cross team training will be supported by appropriate periodic rotation between teams.

Main duties of the job

• Provide general clerical administrations support across a range of duties within the People Systems & Workforce Information Team.
• Produce and distribute regular reporting in accordance with documented procedures, schedules and deadlines.
• Undertake data input across all People Systems as required.
• Act as first point of call for all customer service requests, through administration of the various People Systems & Workforce Information email inboxes and over the phone.
• Solve routine queries received by the People Systems team and to escalate any complex queries to relevant subject matter experts.
• Ensure that processes are carried out in accordance with documented procedures, protocols and schedules and deadlines.
• Sort and distribute post.
• Demonstrate the Trust's agreed behaviours and values within the team.
• Establish and maintain effective relationships with colleagues, other departments, clients and external agencies.
• Act as first point of call for all customer service requests, through administration of the various People Systems & Workforce Information email inboxes and over the phone.
• Solve routine queries received by the People Systems team and to escalate any complex queries to relevant subject matter experts.
• Maintain user access to all People Systems (ESR, eRoster & Easy Expenses).
• Undertake any other reasonable duties commensurate with this role.

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.