Switchboard Operator

Doncaster & Bassetlaw Teaching Hospitals NHS FT

The closing date is 09 February 2025

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Job summary

2 Posts Available

(1 x 30 hours and 1 x 21.38 hours)

You will join the team working on a busy switchboard providing a comprehensive 24-hour service to the Trust. Shift patterns include working weekends and bank holidays. There will be opportunities for the post holder to work additional shifts when they are available.

You will need to demonstrate a high degree of commitment, the ability to work under pressure, be able to work effectively with minimum supervision and communicate easily with patients, visitors and staff.

Previous experience operating a telephone or contact centre system is desirable, preferably within the NHS or a critical service environment. Computer literacy and customer care skills are essential.

Full training will be provided as appropriate.

*The successful candidate will be based at the Bassetlaw site. However you could be asked to work at any location within the Trust. Demands on the service may require changes in hours of work or base.*

Main duties of the job

The Post holder will be responsible, working in conjunction with the other Switchboard Operators, or alone (dependent on the shift), for the provision of a comprehensive switchboard service to internal and external callers at Bassetlaw Hospital.

Shift times for these vacancies cover a 24 hour period 7 days a week consisting days, lates and night shifts.

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belongand Thrive, Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers

Date posted

16 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Part-time

Reference number

272-6882106

Job locations

Bassetlaw Hospital

Kilton Hill

Worksop

S81 0BD


Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Person Specification

Eligibility/Qualifications/Training

Essential

  • Good level of education including English and Maths or equivalent qualification or experience
  • Computer literacy skills
  • Excellent customer care skills

Desirable

  • Evidence of recent learning
  • Commitment to personal development

Knowledge and Experience

Essential

  • Previous experience of dealing with members of the public

Desirable

  • Worked in Hospital/Health Service setting
  • Experience of working in a busy switchboard or call centre

Personal Attributes & Skills

Essential

  • Ability to work within a team
  • Ability to work under pressure
  • Capable of dealing with emotional and stressful situations in a tactful and diplomatic manner
  • Ability to work with service users, both staff and the public
  • Maintain confidentiality at all times
  • Able to work on own initiative within guidelines and policies
  • Able to work in a logical and practical manner
  • Able to work different shifts including weekends and Bank Holidays

Desirable

  • Demonstrate clear commitment to the team approach; exchanging ideas and supporting colleagues in their ongoing development
  • Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all
  • Flexible to work extra shifts at either site
  • Worked to shift patterns previously
Person Specification

Eligibility/Qualifications/Training

Essential

  • Good level of education including English and Maths or equivalent qualification or experience
  • Computer literacy skills
  • Excellent customer care skills

Desirable

  • Evidence of recent learning
  • Commitment to personal development

Knowledge and Experience

Essential

  • Previous experience of dealing with members of the public

Desirable

  • Worked in Hospital/Health Service setting
  • Experience of working in a busy switchboard or call centre

Personal Attributes & Skills

Essential

  • Ability to work within a team
  • Ability to work under pressure
  • Capable of dealing with emotional and stressful situations in a tactful and diplomatic manner
  • Ability to work with service users, both staff and the public
  • Maintain confidentiality at all times
  • Able to work on own initiative within guidelines and policies
  • Able to work in a logical and practical manner
  • Able to work different shifts including weekends and Bank Holidays

Desirable

  • Demonstrate clear commitment to the team approach; exchanging ideas and supporting colleagues in their ongoing development
  • Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all
  • Flexible to work extra shifts at either site
  • Worked to shift patterns previously

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Bassetlaw Hospital

Kilton Hill

Worksop

S81 0BD


Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Bassetlaw Hospital

Kilton Hill

Worksop

S81 0BD


Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Switchboard Team Leader

Kelly Herring

kelly.herring1@nhs.net

07594646570

Date posted

16 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Part-time

Reference number

272-6882106

Job locations

Bassetlaw Hospital

Kilton Hill

Worksop

S81 0BD


Supporting documents

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