Administration and Secretarial Support Officer

Doncaster & Bassetlaw Teaching Hospitals NHS FT

The closing date is 23 January 2025

Job summary

Please note the start date for this post will be on or after 1st April 2025.

To provide an effective and comprehensive HR, secretarial and administrative service to the Patient Administration Support Services department.

Main duties of the job

There is a requirement to support the overall admin requirements of the department, including recruitment and retention, sickness management, PDA'S, inductions procedure, staff training and capability and disciplinary procedures.

Using departmental protocol, ensure an effective and timely HR service is completed in accordance with HR policies and procedures, legislation, national guidance and good employment practice.

Manage telephone enquiries, to be a point of contact for managers, staff and members of the public, giving advice and answering a range of queries.

Ordering stationery and maintaining stock levels as required.

To undertake all relevant clerical duties for the department including photocopying, filing, preparing documents for distribution, typing up meeting notes and other general duties to maintain effective and efficient office systems.Maintaining and providing SBS information in line with payroll deadlines and providing information regarding new starters, leavers, changes of address, hours, contract end dates in a timely and accurate manner and sending the appropriate documentation.

Maintenance of staff personnel records.

About us

DBTH is one of Yorkshire's leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belong and Thrive, Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.

Date posted

09 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Part-time

Reference number

272-6855024

Job locations

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT


Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful, you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful, you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Person Specification

Qualifications / Training

Essential

  • Recognised qualification in use of IT packages e.g. RSA 3, NVQ 3, ECDL or equivalent experience
  • Recognised qualification in English & Mathematics e.g. GSCE or equivalent

Knowledge & Experience

Essential

  • Experience in human resource administrative procedures and recruitment processes
  • Experience of working in a busy office environment
  • Knowledge of routine office processes and procedures
  • Good knowledge of Microsoft packages including Word, Excel, email system
  • Good knowledge of the requirements needed to work effectively in an office environment

Desirable

  • Knowledge of ESR
  • Knowledge of NHS
  • Knowledge of NHS Jobs or other e-recruitment systems

Personal Attributes & Skills

Essential

  • Good interpersonal skills for effective working with colleagues, service users and general public
  • Excellent communication skills including confident telephone manner
  • Flexible approach to work
  • Positive 'can do' attitude
  • Excellent organisation skills
  • Ability to work effectively in a team
  • Ability to work on own initiative
  • Ability to prioritise and manage own workload
  • Ability to pay attention to detail
  • Ability to apply knowledge of IT to the work situation to develop systems and processes including providing line managers with HR information and trigger reports
Person Specification

Qualifications / Training

Essential

  • Recognised qualification in use of IT packages e.g. RSA 3, NVQ 3, ECDL or equivalent experience
  • Recognised qualification in English & Mathematics e.g. GSCE or equivalent

Knowledge & Experience

Essential

  • Experience in human resource administrative procedures and recruitment processes
  • Experience of working in a busy office environment
  • Knowledge of routine office processes and procedures
  • Good knowledge of Microsoft packages including Word, Excel, email system
  • Good knowledge of the requirements needed to work effectively in an office environment

Desirable

  • Knowledge of ESR
  • Knowledge of NHS
  • Knowledge of NHS Jobs or other e-recruitment systems

Personal Attributes & Skills

Essential

  • Good interpersonal skills for effective working with colleagues, service users and general public
  • Excellent communication skills including confident telephone manner
  • Flexible approach to work
  • Positive 'can do' attitude
  • Excellent organisation skills
  • Ability to work effectively in a team
  • Ability to work on own initiative
  • Ability to prioritise and manage own workload
  • Ability to pay attention to detail
  • Ability to apply knowledge of IT to the work situation to develop systems and processes including providing line managers with HR information and trigger reports

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT


Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT


Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Patient Access Manager

Sonya Granby

sonya.granby@nhs.net

07747586097

Date posted

09 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Part-time

Reference number

272-6855024

Job locations

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT


Supporting documents

Privacy notice

Doncaster & Bassetlaw Teaching Hospitals NHS FT's privacy notice (opens in a new tab)