Clinical Receptionist and Booking Clerk - Clinical Therapies

Doncaster & Bassetlaw Teaching Hospitals NHS FT

The closing date is 05 January 2025

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Job summary

This role is based within our Clinical Therapies Paediatric Admin Team.

A flexible approach to work is an essential part of the post, in line with Clinical Therapies Service Policy.

The Clinical Therapies Department is fully committed to effective appraisal and any training and development will be actively encouraged and supported.

Working with a team of highly committed staff, to provide a first class and effective reception and booking service within Clinical Therapies.

Main duties of the job

Provide administrative/reception service support to facilitate the patient pathway

Work flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasks

Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP's) to ensure functions of the role are carried out correctly and within given timescales.

Ensure accurate data recording using SystmOne and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates.

About us

Doncaster & Bassetlaw NHS FT is one of Yorkshire's Leading acute trusts, serving a population of more than 420,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas. Our services are based over three main hospital sites employing over 6,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, so whether you spend just one year or fifty with us, it's our pledge to help youDevelop,BelongandThrive,Here.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits including:o Extensive range of learning opportunities o NHS Pension Schemeo Generous holiday entitlement commencing at 27 days holiday per year plus bank holidays (pro rata).o Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.

Date posted

20 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Part-time

Reference number

272-6815853

Job locations

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT


Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential

Person Specification

Knowledge and Experience

Essential

  • Previous experience working in a clinical/administrative role
  • Demonstrate working knowledge of Microsoft packages including Word
  • Commitment to acquire and apply knowledge of RTT national and local waiting time rules

Desirable

  • Previous hospital or NHS experience working in a clerical/admin role
  • Knowledge of medical terminology
  • Knowledge of RTT national and local waiting time rules
  • Knowledge and understanding of the hospital patient access policy

Qualifications/Training

Essential

  • Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification or experience.

Desirable

  • ECDL or equivalent

Personal Attributes & Skills

Essential

  • Ability to deal calmly and diplomatically with a range of personalities and situations
  • Excellent written and verbal communication skills
  • A methodical and organised approach to work
  • Time management skills
  • Ability to work under pressure to meet tight deadlines in a busy environment
  • Ability to prioritise and manage own workload for best effect and work without direct supervision

Desirable

  • Evidence of liaising with more than one discipline
  • Experience of customer care
Person Specification

Knowledge and Experience

Essential

  • Previous experience working in a clinical/administrative role
  • Demonstrate working knowledge of Microsoft packages including Word
  • Commitment to acquire and apply knowledge of RTT national and local waiting time rules

Desirable

  • Previous hospital or NHS experience working in a clerical/admin role
  • Knowledge of medical terminology
  • Knowledge of RTT national and local waiting time rules
  • Knowledge and understanding of the hospital patient access policy

Qualifications/Training

Essential

  • Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification or experience.

Desirable

  • ECDL or equivalent

Personal Attributes & Skills

Essential

  • Ability to deal calmly and diplomatically with a range of personalities and situations
  • Excellent written and verbal communication skills
  • A methodical and organised approach to work
  • Time management skills
  • Ability to work under pressure to meet tight deadlines in a busy environment
  • Ability to prioritise and manage own workload for best effect and work without direct supervision

Desirable

  • Evidence of liaising with more than one discipline
  • Experience of customer care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT


Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT


Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Manager

Amy Andrew

amyandrew1@nhs.net

07874641395

Date posted

20 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Part-time

Reference number

272-6815853

Job locations

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT


Supporting documents

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