Clinical Receptionist & Booking Clerk - Pre-Operative Department

Doncaster & Bassetlaw Teaching Hospitals NHS FT

The closing date is 01 January 2025

Job summary

An exciting opportunity has arisen for an experienced Receptionist/Clinic Clerk, to join the Clinical Specialties Services Division within Doncaster & Bassetlaw Teaching Hospital Trust.

The Division would therefore like to invite applications for this Band 2 Clinical Receptionist post within the Pre-Operative Department at Doncaster.

The successful candidate will be enthusiastic about challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines. You will be a highly motivated individual, with the ability to motivate and influence others, suggest and implement ideas to improve service performance and efficiency and will have excellent communication skills.

Main duties of the job

Working as part of a multi professional team your main objectives will be to provide full reception duties within Pre-Operative Service, developing efficient and effective services, managing resources to achieve national and local quality and performance targets. You will be responsible for working closely with the central booking services and Team Leaders providing expertise in the proactive management of patient pathways.

You will be responsible for the day to day reception duties of the Pre-Operative Service outpatient services as well as the clinic preparation duties, ensuring effective management of referrals and appointments, monitoring and reporting capacity and demand when required to the team leader on behalf of the service.

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belongand Thrive, Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.

Date posted

19 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Part-time

Reference number

272-6803720

Job locations

Doncaster Royal Infirmary

Thorne Road

Doncaster

DN2 5LT


Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Person Specification

Qualifications/Training

Essential

  • Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
  • OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or demonstrable equivalent qualification and experience in keyboard skills and typing

Desirable

  • ECDL or equivalent qualification

Knowledge & Experience

Essential

  • Previous clerical/admin experience including: Face to face customer service role or reception role
  • Demonstrable working knowledge of Microsoft packages including Word
  • Commitment to acquire & apply knowledge of RTT National and local waiting times rules

Desirable

  • Previous hospital or NHS experience working in a clerical/administrative role
  • Knowledge of medical terminology
  • Knowledge of Trust Policies, including Hospital to Treatment Patient Access Policy
  • Knowledge and understanding of RTT National and local waiting time rules
  • Knowledge and understanding of the hospital patient access policy

Personal attributes & Skills

Essential

  • Flexible and adaptable, able to take direction and instruction from others
  • Self-motivated
  • Effective communicator both verbally and written
  • Ability to prioritise workload

Desirable

  • Evidence of dealing with more than one discipline
  • Experience of customer care
Person Specification

Qualifications/Training

Essential

  • Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
  • OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or demonstrable equivalent qualification and experience in keyboard skills and typing

Desirable

  • ECDL or equivalent qualification

Knowledge & Experience

Essential

  • Previous clerical/admin experience including: Face to face customer service role or reception role
  • Demonstrable working knowledge of Microsoft packages including Word
  • Commitment to acquire & apply knowledge of RTT National and local waiting times rules

Desirable

  • Previous hospital or NHS experience working in a clerical/administrative role
  • Knowledge of medical terminology
  • Knowledge of Trust Policies, including Hospital to Treatment Patient Access Policy
  • Knowledge and understanding of RTT National and local waiting time rules
  • Knowledge and understanding of the hospital patient access policy

Personal attributes & Skills

Essential

  • Flexible and adaptable, able to take direction and instruction from others
  • Self-motivated
  • Effective communicator both verbally and written
  • Ability to prioritise workload

Desirable

  • Evidence of dealing with more than one discipline
  • Experience of customer care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Infirmary

Thorne Road

Doncaster

DN2 5LT


Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Infirmary

Thorne Road

Doncaster

DN2 5LT


Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Manager

Dawn Longley

dawn.longley1@nhs.net

01302644096

Date posted

19 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Part-time

Reference number

272-6803720

Job locations

Doncaster Royal Infirmary

Thorne Road

Doncaster

DN2 5LT


Supporting documents

Privacy notice

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