ERoster Implementation Support Officer

Job summary

The post holder will work in the People Systems and Workforce Information Team and will support in the roll out of medics rostering modules within the trust.

The post holder will support in the implementation of medics rostering modules, and have responsibility for supporting users, providing first line technical support, maintaining and controlling access and the security of the medics rostering applications and be a Subject Matter Expert (SME) in the use of the software and associated processes, having the ability to produce data, and also seek out and resolve software and end user issues effectively.

Main duties of the job

• To ensure first line support is provided and available to customers for the whole of the time the service is open, and deals with the vast majority of enquiries on first point of contact.
• Maintaining Departmental Intranet updating guidance regarding medics rostering implementation and system information.
• Provide point of escalation to supplier for resolution of issues where local support cannot provide this. Ensure any lessons learned are adopted and shared, and all issues are recorded and fully documented.
• Support Implementation team in production of key performance indicators.

• Pro-actively keep users and the management team informed. Ensure details of any change or team availability issues are escalated through appropriate channels and reporting lines. Engage with users and provide feedback to support efficient and effective use of software and adherence to process and policy.

About us

Doncaster & Bassetlaw NHS FT is one of Yorkshire's Leading acute trusts, serving a population of more than 420,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas. Our services are based over three main hospital sites employing over 6,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, so whether you spend just one year or fifty with us, it's our pledge to help you Develop, Belong and Thrive, Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to support a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement commencing at 27 days holiday per year plus bank holidays (pro rata).o Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers