Job summary
A new position has been created for an Applications & Assets Configuration Analyst, whose primary purpose will be to support and develop the Trust's IT asset register, configuration and process documentation library, and associated systems, and work with others inside and outside of the immediate team to use information from those systems to provide support in managing, maintaining, developing, and optimising the value obtained from the Trust's digital infrastructure.
This is an exciting opportunity for a highly motivated, organised, and enthusiastic individual to join an existing team of IT professionals providing technical support, development, maintenance, and security services for all the Trusts IT systems and infrastructure.
The post-holder may also support other colleagues in the team by assisting with the triage and where possible resolution of day-to-day operational issues arising within the team's remit, referring to and developing the documentation library accordingly.
The position will require the ability to be flexible in approach and respond effectively to varying demands and have the ability to communicate with staff at all levels, working effectively and efficiently as part of a team.
The post-holder will predominantly be expected to work on a shift-basis normally covering hours between 8 AM and 6 PM, but occasional out of hours working may be needed to support system implementations, upgrades, and in support of major incident situations.
Main duties of the job
To take ownership as an Information Asset Administrator for IT systems associated with hardware, software and user account related asset and configuration management, helping to promote a culture of continuous quality and service improvement.
To support and lead (where applicable and delegated by the Digital Infrastructure Manager) on the development of the Trust's use of IT asset and configuration management systems.
To work with the Digital Infrastructure Manager, IT Security Manager and IT Support Manager to lead and coordinate action on the recovery of under-utilised assets and where intervention is needed in respect of asset failure rates, visibility, or updates position.
To assist the Digital Infrastructure Manager, IT Security Manager and IT Support Manager in the organisation and coordination of planned downtime windows as required for the maintenance of IT assets, working closely with Information Asset Owners, IT support staff and service stakeholders.
To support and contribute to the delivery of work packages as defined by the Digital Programme as agreed between the Digital Programme and the Digital Infrastructure Manager, including assistance to colleagues in specifying requirements and the implementation of IT assets.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belong and Thrive, Here.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person Specification
Qualifications
Essential
- Educated to degree level in a relevant subject or equivalent level of qualification, or significant equivalent previous proven experience.
Desirable
- ITIL Qualification.
- PRINCE 2 Foundation.
- Evidence of continuous self-development.
Knowledge and Experience
Essential
- Significant asset or change management experience within an IT Department.
- Experience of working with 3rd party organisations, and customers and the interface between them.
- Experience of working both independently and in a team orientated collaborative environment.
- Experience of information asset administration.
- Educated to degree level in a relevant subject or equivalent level of qualification, or significant equivalent previous proven experience.
Desirable
- Significant Asset and/or Configuration Management experience within an NHS IT Department with experience of managing and taking a lead role in these areas.
- Previous experience of working in an acute NHS Trust.
- Understanding of relevant IT management issues and techniques e.g. system change control, user acceptance, helpdesk provision, service level agreements, security standards & data protection
Interpersonal Skills
Essential
- Professional, calm, polite and efficient manner.
- Exhibits positive attitude and behaviour and a flexible approach to work.
- Ability to work well under pressure, prioritise own workload and work on their own initiative.
- Ability to form strong relationships with customers, suppliers, colleagues, and peers.
- High levels of concentration where work patterns can be unpredictable.
- Ability to pay attention to detail.
Desirable
- Experience of issue resolution and escalation.
- Ability to analyse very complex issues where material is drawn from multiple sources.
- Ability to learn and develop skills further.
Organisational Skills
Essential
- Excellent communication skills (both written and verbal).
- Interpersonal skills and relationship building skills.
- Knowledge of administrative procedures, project management and information analysis.
- Proactive in approach.
- IT skills to develop and create reports, documents and spreadsheets, and the ability to present reports to a high standard.
- Analytical skills for trend analysis and reporting.
- Develops implements and adheres to processes and procedures.
- Excellent time management skills, able to work accurately under pressure to meet deadlines.
- Ability to multi-task effectively.
- Flexibility in your working pattern to support out of normal hours activities as and when required.
Desirable
- A confident approach with the ability to inspire.
- Understanding of confidentiality issues and data protection, and adherence to Trust and Government policies in these areas. (Awareness will be provided once in post)
- Have a full UK driving license and access to own transport.
- Ability to maintain and enhance own skills and knowledge through research.
- Self-motivated and the ability to motivate others.
Demonstrates our We Care values and the DBTH Way
Essential
- Kind
- Inclusive
- Person centred
- Empowering
- Accountable and collaborative
- Attentive listening
- Integrity and honesty
- Courage and positivity
Person Specification
Qualifications
Essential
- Educated to degree level in a relevant subject or equivalent level of qualification, or significant equivalent previous proven experience.
Desirable
- ITIL Qualification.
- PRINCE 2 Foundation.
- Evidence of continuous self-development.
Knowledge and Experience
Essential
- Significant asset or change management experience within an IT Department.
- Experience of working with 3rd party organisations, and customers and the interface between them.
- Experience of working both independently and in a team orientated collaborative environment.
- Experience of information asset administration.
- Educated to degree level in a relevant subject or equivalent level of qualification, or significant equivalent previous proven experience.
Desirable
- Significant Asset and/or Configuration Management experience within an NHS IT Department with experience of managing and taking a lead role in these areas.
- Previous experience of working in an acute NHS Trust.
- Understanding of relevant IT management issues and techniques e.g. system change control, user acceptance, helpdesk provision, service level agreements, security standards & data protection
Interpersonal Skills
Essential
- Professional, calm, polite and efficient manner.
- Exhibits positive attitude and behaviour and a flexible approach to work.
- Ability to work well under pressure, prioritise own workload and work on their own initiative.
- Ability to form strong relationships with customers, suppliers, colleagues, and peers.
- High levels of concentration where work patterns can be unpredictable.
- Ability to pay attention to detail.
Desirable
- Experience of issue resolution and escalation.
- Ability to analyse very complex issues where material is drawn from multiple sources.
- Ability to learn and develop skills further.
Organisational Skills
Essential
- Excellent communication skills (both written and verbal).
- Interpersonal skills and relationship building skills.
- Knowledge of administrative procedures, project management and information analysis.
- Proactive in approach.
- IT skills to develop and create reports, documents and spreadsheets, and the ability to present reports to a high standard.
- Analytical skills for trend analysis and reporting.
- Develops implements and adheres to processes and procedures.
- Excellent time management skills, able to work accurately under pressure to meet deadlines.
- Ability to multi-task effectively.
- Flexibility in your working pattern to support out of normal hours activities as and when required.
Desirable
- A confident approach with the ability to inspire.
- Understanding of confidentiality issues and data protection, and adherence to Trust and Government policies in these areas. (Awareness will be provided once in post)
- Have a full UK driving license and access to own transport.
- Ability to maintain and enhance own skills and knowledge through research.
- Self-motivated and the ability to motivate others.
Demonstrates our We Care values and the DBTH Way
Essential
- Kind
- Inclusive
- Person centred
- Empowering
- Accountable and collaborative
- Attentive listening
- Integrity and honesty
- Courage and positivity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
