Job summary
We have a vacancy for a Clinical receptionist & Booking clerk to work 22.5 hours per week in The Chatsfield Suite at Doncaster Royal Infirmary. Shifts will change between 07:30-15:30 and 10:00-18:00 and the post holder will be required to work Saturday 08:00-16:00 on a rolling 1 in 5 rota.
Main duties of the job
We are looking for someone who is a people person, whose goal is to make the patient feel comfortable from the minute they walk through the door , with a smile and always willing to go that extra mile .
The successful candidate would ideally have some Camis knowledge, although this isn't essential as full training would be given.
The successful candidate needs to demonstrate strong organisational skills , ability to be flexible and adaptable, have a good standard of education with Maths and English at a GCSE Grade C or above or the equivalent.
Communication skills are paramount and the ability to deal with conflict, difficult and emotional situations would need to be demonstrated.
The successful candidate needs to be confident and competent in using a computer and ideally have a recognised IT qualification, but again this is not essential.
About us
Doncaster & Bassetlaw NHS FT is one of Yorkshire's Leading acute trusts, serving a population of more than 420,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas. Our services are based over three main hospital sites employing over 6,000 colleagues.
It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, so whether you spend just one year or fifty with us, it's our pledge to help you Develop, Belong and Thrive, Here.As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to support a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.We offer a range of benefits including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement commencing at 27 days holiday per year plus bank holidays (pro rata).o Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person Specification
Qualifications/Training
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
- OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or demonstrable equivalent qualification and experience in keyboard skills and typing
Desirable
- ECDL or equivalent qualification
Experience
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word
- Commitment to acquire & apply knowledge of RTT National and local waiting times rules
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of medical terminology
- Knowledge and understanding of RTT National and local waiting time rules
- Knowledge and understanding of the hospital patient access policy
- Knowledge of Trust Policies, including Hospital to Treatment Patient Access Policy
Interpersonal Skills
Essential
- Ability to deal calm and diplomatically with a range of personalities and situations
- Proactive and positive approach to work
- Flexible and adaptable, able to take direction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Excellent written and verbal communication skills
Desirable
- Evidence of liaising with more than one discipline
- Experience of customer care
Organisational Skills
Essential
- A methodical and organised approach to work
- Time management skills
- Ability to work under pressure to meet tight deadlines in a busy environment
Person Specification
Qualifications/Training
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
- OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or demonstrable equivalent qualification and experience in keyboard skills and typing
Desirable
- ECDL or equivalent qualification
Experience
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word
- Commitment to acquire & apply knowledge of RTT National and local waiting times rules
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of medical terminology
- Knowledge and understanding of RTT National and local waiting time rules
- Knowledge and understanding of the hospital patient access policy
- Knowledge of Trust Policies, including Hospital to Treatment Patient Access Policy
Interpersonal Skills
Essential
- Ability to deal calm and diplomatically with a range of personalities and situations
- Proactive and positive approach to work
- Flexible and adaptable, able to take direction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Excellent written and verbal communication skills
Desirable
- Evidence of liaising with more than one discipline
- Experience of customer care
Organisational Skills
Essential
- A methodical and organised approach to work
- Time management skills
- Ability to work under pressure to meet tight deadlines in a busy environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
