Job summary
An exciting opportunity has arisen for a Team Leader to join the Division of Medicine within Doncaster & Bassetlaw Teaching Hospital Trust.
The successful candidate will provide a vital and dynamic team leading role within the Division of Medicine.
You will manage and develop a responsive administration service having responsibility for the day to day management of the Medicine administrative teams, including annual appraisals, annual leave, sickness management and adherence to Trust HR policies and procedures.
The successful candidate will be enthusiastic about the challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines. You will be a highly motivated individual, with the ability to motivate and influence others, suggest and implement ideas to improve team performance and efficiency and will have excellent communication skills.
Main duties of the job
- Promoting data quality processes and a right first time approach
- Responsible for day to day line management of administration staff including receptionists, ward clerks and divisional secretaries to include but not limited to: approving timesheets, recruitment and selection, to ensure working environments comply with health & safety legislation, staff inductions, annual leave, rota management and general day to day staff management as needed.
- To motivate colleagues and champion service improvement for the division.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belongand Thrive, Here.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person Specification
Knowledge and Experience
Essential
- Experience and knowledge of a range of administrative and organisational policies and management information systems
- Experience of data quality management and awareness of 'Right First Time'
- Experience of working in a pressured busy environment with supervisory responsibilities
- Ability to work to and promote Standard operating procedures / performance targets
- Demonstrable working knowledge of Microsoft packages including Word and Excel
- Supervisory or management experience
- Previous RTT / PTL Validation and management experience
Desirable
- Previous waiting list experience
Qualifications/Training
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or suitable equivalent qualification or relevant experience
- RSA III or NVQ III or suitable equivalent level administrative / supervisory qualification or relevant experience
- Proven competence in using admin and clinical systems e.g. PAS/ MS Word / Excel / Outlook with excellent typing / keyboard skills
Desirable
- Customer care experience or qualification
- Handling difficult situations training
Personal Attributes & Skills
Essential
- Effective communication skills
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Logical thinker, who is confident to share views
- Proactive, self-motivated and with a positive approach to work
- Flexible and adaptable, able to take direction and instruction from others
- Proposes and delivers necessary changes in processes and procedures to ensure processes are efficient and effective
- Excellent time management skills
- Demonstrable ability to prioritise
- A methodical and organised approach to work
- Ability to work under pressure to meet tight deadlines in a busy environment
- Exercise good judgement; use own initiative
Desirable
- Experience of managing teams of staff
Person Specification
Knowledge and Experience
Essential
- Experience and knowledge of a range of administrative and organisational policies and management information systems
- Experience of data quality management and awareness of 'Right First Time'
- Experience of working in a pressured busy environment with supervisory responsibilities
- Ability to work to and promote Standard operating procedures / performance targets
- Demonstrable working knowledge of Microsoft packages including Word and Excel
- Supervisory or management experience
- Previous RTT / PTL Validation and management experience
Desirable
- Previous waiting list experience
Qualifications/Training
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or suitable equivalent qualification or relevant experience
- RSA III or NVQ III or suitable equivalent level administrative / supervisory qualification or relevant experience
- Proven competence in using admin and clinical systems e.g. PAS/ MS Word / Excel / Outlook with excellent typing / keyboard skills
Desirable
- Customer care experience or qualification
- Handling difficult situations training
Personal Attributes & Skills
Essential
- Effective communication skills
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Logical thinker, who is confident to share views
- Proactive, self-motivated and with a positive approach to work
- Flexible and adaptable, able to take direction and instruction from others
- Proposes and delivers necessary changes in processes and procedures to ensure processes are efficient and effective
- Excellent time management skills
- Demonstrable ability to prioritise
- A methodical and organised approach to work
- Ability to work under pressure to meet tight deadlines in a busy environment
- Exercise good judgement; use own initiative
Desirable
- Experience of managing teams of staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
