Job summary
An exciting opportunity has arisen for an experienced Receptionist/ Booking Clerk, to join the Dermatology Reception & Admin Team at Doncaster Royal Infirmary.
This is a part time post working for 18.75 hrs per week to support our existing 2 receptionists and ensure cover during our opening hours of 8am -6pm, you will be expected to provide cover during periods of leave, i.e sickness, long term absences.
The successful candidate, will be enthusiastic about challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines.
You will be a highly motivated individual, with the ability to motivate and influence others, suggest and implement ideas to improve service performance and efficiency and will have excellent communication skills.
Main duties of the job
Working as part of a multi professional team, your main objectives will be to provide full reception duties on the Dermatology Reception, developing efficient and effective services, managing resources to achieve national and local quality and performance targets.
You will be responsible for working closely with the Consultants, Speciality Dr's, Speciality Nurses, Secretaries and Admin Team Leader, providing expertise in the proactive management of patient pathways.
You will be responsible for the day to day reception duties, as well as supporting the running of clinics. This includes the clinic preparation duties, ensuring effective management of referrals and appointments, monitoring & answering patient phone calls.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belongand Thrive, Here.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person Specification
Qualifications/Training
Essential
- Minimum of 3 GCSE's including English and Maths at Grade C or above or equivalent qualification or equivalent experience
- OCR/RSA/NVQ Level II or completion of a Business Administration Level II Apprenticeship or demonstrate equivalent qualification in keyboard skills and typing or equivalent experience
Desirable
- ECDL or equivalent qualification
Knowledgde & Experience
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word
- Commitment to acquire & apply knowledge of RTT National and local waiting times rules
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of medical terminology
- Knowledge of Trust Policies, including Hospital to Treatment Patient Access Policy
- Knowledge and understanding of RTT National and local waiting time rules
Personal Attributes & Skills
Essential
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Flexible and adaptable, able to take direction and instruction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Demonstrates Trusts values and behaviours
- Able to follow Trust policies and procedures
- A methodical and organised approach to work
- Time management skills
- Ability to work under pressure to meet tight deadlines in a busy environment
- Ability to prioritise and manager own workload for best effect and work without direct supervision
Desirable
- Evidence of liaising with more than one discipline
- Experience of customer care
Person Specification
Qualifications/Training
Essential
- Minimum of 3 GCSE's including English and Maths at Grade C or above or equivalent qualification or equivalent experience
- OCR/RSA/NVQ Level II or completion of a Business Administration Level II Apprenticeship or demonstrate equivalent qualification in keyboard skills and typing or equivalent experience
Desirable
- ECDL or equivalent qualification
Knowledgde & Experience
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word
- Commitment to acquire & apply knowledge of RTT National and local waiting times rules
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of medical terminology
- Knowledge of Trust Policies, including Hospital to Treatment Patient Access Policy
- Knowledge and understanding of RTT National and local waiting time rules
Personal Attributes & Skills
Essential
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Flexible and adaptable, able to take direction and instruction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Demonstrates Trusts values and behaviours
- Able to follow Trust policies and procedures
- A methodical and organised approach to work
- Time management skills
- Ability to work under pressure to meet tight deadlines in a busy environment
- Ability to prioritise and manager own workload for best effect and work without direct supervision
Desirable
- Evidence of liaising with more than one discipline
- Experience of customer care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
