Job summary
Doncaster and Bassetlaw Teaching Hospitals are committed to securing an outstanding CQC rating over the next 2 years and to being in the top 10% of Trusts for staff and patient experience.
In order to support us on our journey, the Digital Transformation Directorate is currently seeking a forward thinking and enthusiastic IT Clinical Systems Support Analyst to join our Clinical Systems Management team in the Digital Operations Department.
It is expected that you will have previous experience working at the required level with clinical IT systems in a large, complex environment/organisation and be able to provide an excellent standard of user support and systems configuration knowledge to complement our wider Digital team. You must be focused and committed to participating in a positive work environment, in which staff will be supported to flourish and grow.
Main duties of the job
This is on a full-time, permanent basis, focusing primarily on user and technical support in relation to IT clinical systems. This will include technical duties such as security administration, interfacing monitoring and configuration, fault-finding and carrying out system testing from an end-user perspective, providing a key role by supporting end-user representation in user groups and projects.
About us
DBTH is one of Yorkshire's leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belongand Thrive, Here.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person Specification
Interpersonal Skills
Essential
- Ability to communicate with all levels of staff in terms easily understood.
- Ability to record and analyse information from disparate sources to enable diagnosis of problems within information systems.
- Ability to negotiate with relevant parties to resolve issues.
- Ability to undertake/recommend appropriate action as required (seeking guidance where appropriate).
- Skilled in identifying and highlighting data quality issues.
- Keyboard skills.
- Ability to work autonomously, using own initiative.
- Ability to carry out planned out of hours work from time to time e.g. new release final acceptance testing.
Qualifications
Essential
- Diploma level education or equivalent experience.
- Experience in a clinical IT environment using complex patient/ clinical systems and complex data sets.
Desirable
- ITIL Qualification.
- ECDL or equivalent.
Experience
Essential
- Detailed knowledge of PAS or other IT clinical systems configurations.
- Experience supporting large, complex clinical systems.
- Experience of organising meetings.
- Ability to carry out IT clinical system testing in a structured manner.
- Ability to plan project tasks within the framework of a formal Project structure.
- Good knowledge of Microsoft applications.
- Application of IT systems in a healthcare environment.
Desirable
- Understanding of relevant IT management issues and techniques e.g. system change control, user acceptance, helpdesk provision, service level agreements, security standards & data protection.
- Experience of working within the NHS acute hospital environment.
- Experience of deploying new features from clinical IT Systems
- Supplier Interaction.
Organisational Skills
Essential
- Ability to work autonomously, using own initiative.
- Ability to carry out planned out of hours work from time to time e.g. new release final acceptance testing.
Person Specification
Interpersonal Skills
Essential
- Ability to communicate with all levels of staff in terms easily understood.
- Ability to record and analyse information from disparate sources to enable diagnosis of problems within information systems.
- Ability to negotiate with relevant parties to resolve issues.
- Ability to undertake/recommend appropriate action as required (seeking guidance where appropriate).
- Skilled in identifying and highlighting data quality issues.
- Keyboard skills.
- Ability to work autonomously, using own initiative.
- Ability to carry out planned out of hours work from time to time e.g. new release final acceptance testing.
Qualifications
Essential
- Diploma level education or equivalent experience.
- Experience in a clinical IT environment using complex patient/ clinical systems and complex data sets.
Desirable
- ITIL Qualification.
- ECDL or equivalent.
Experience
Essential
- Detailed knowledge of PAS or other IT clinical systems configurations.
- Experience supporting large, complex clinical systems.
- Experience of organising meetings.
- Ability to carry out IT clinical system testing in a structured manner.
- Ability to plan project tasks within the framework of a formal Project structure.
- Good knowledge of Microsoft applications.
- Application of IT systems in a healthcare environment.
Desirable
- Understanding of relevant IT management issues and techniques e.g. system change control, user acceptance, helpdesk provision, service level agreements, security standards & data protection.
- Experience of working within the NHS acute hospital environment.
- Experience of deploying new features from clinical IT Systems
- Supplier Interaction.
Organisational Skills
Essential
- Ability to work autonomously, using own initiative.
- Ability to carry out planned out of hours work from time to time e.g. new release final acceptance testing.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
