Switchboard Operator

Job summary

You will join the team working on a busy switchboard providing a comprehensive 24-hour service to the Trust. Shift patterns include working weekends and bank holidays. There will be opportunities for the post holder to work additional shifts when they are available.

You will need to demonstrate a high degree of commitment, the ability to work under pressure, be able to work effectively with minimum supervision and communicate easily with patients, visitors and staff.

Previous experience operating a telephone or contact centre system is desirable, preferably within the NHS or a critical service environment. Computer literacy and customer care skills are essential.

Full training will be provided as appropriate.

*The successful candidates will be based at the Bassetlaw site to cover the above vacancies. However you could be asked to work at any location within the Trust. Demands on the service may require changes in hours of work or base.*

Main duties of the job

The Post holder will be responsible, working in conjunction with the other Switchboard Operators, or alone (dependent on the shift), for the provision of a comprehensive switchboard service to internal and external callers at Doncaster Royal Infirmary, Bassetlaw Hospital, Montagu Hospital and Retford Hospital.

Shift times for these vacancies cover a 24 hour period 7 days a week consisting days, lates and night shifts.

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belongand Thrive, Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers