MR Coordinator / Ophthalmology

Doncaster & Bassetlaw Teaching Hospitals NHS FT

The closing date is 05 May 2024

Job summary

To support the provision and management of the IVT waiting lists / MR appointment booking at Doncaster and Bassetlaw Teaching Hospitals and provide administrative support to the Divisional clinical admin teams within the Medical Retina Team in Ophthalmology .

Main duties of the job

Provide administrative/waiting list / reception service support to facilitate the patient pathway. The post holder will work flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasks as and when required.

Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP's) to ensure functions of the role are carried out correctly and within given timescales.

Ensure accurate data recording using the Patient Administration System (PAS) and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates. You may be expected to work on a rota basis to ensure appropriate service cover at all times; this may include cross site working/cross cover with other reception areas/wards.

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belongand Thrive, Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers

Date posted

19 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

272-6180758

Job locations

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT


Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Person Specification

Qualifications/Training

Essential

  • Minimum of 3 GCSE's including English and Maths at Grade C or above or suitable equivalent qualification or equivalent experience
  • RSA III or NVQ III or suitable equivalent level administrative qualification or equivalent experience

Desirable

  • Supervisory qualification or evidence of attendance on training courses

Knowledge and Experience

Essential

  • Previous experience working in a clerical/administrative role
  • Demonstrable working knowledge of Microsoft packages including Word

Desirable

  • Experience of waiting list procedures and systems

Interpersonal Skills

Essential

  • Ability to deal calmly and diplomatically with a range of personalities and situations
  • Team Player with a professional approach to work and colleagues; able to develop good working relationships
  • A methodical and organised approach to work
  • Ability to work under pressure to meet tight deadlines in a busy environment
  • Ability to prioritise and manage own workload for best effect, work without direct supervision and delegate to others
Person Specification

Qualifications/Training

Essential

  • Minimum of 3 GCSE's including English and Maths at Grade C or above or suitable equivalent qualification or equivalent experience
  • RSA III or NVQ III or suitable equivalent level administrative qualification or equivalent experience

Desirable

  • Supervisory qualification or evidence of attendance on training courses

Knowledge and Experience

Essential

  • Previous experience working in a clerical/administrative role
  • Demonstrable working knowledge of Microsoft packages including Word

Desirable

  • Experience of waiting list procedures and systems

Interpersonal Skills

Essential

  • Ability to deal calmly and diplomatically with a range of personalities and situations
  • Team Player with a professional approach to work and colleagues; able to develop good working relationships
  • A methodical and organised approach to work
  • Ability to work under pressure to meet tight deadlines in a busy environment
  • Ability to prioritise and manage own workload for best effect, work without direct supervision and delegate to others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT


Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT


Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Manager

Kim Sankey

kim.sankey@nhs.net

01302648182

Date posted

19 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

272-6180758

Job locations

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT


Supporting documents

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