Job summary
An exciting opportunity has arisen for an experienced Typist/Booking Clerk, to join Clinical Therapies Administration team based in the CATS Team at Bassetlaw Hospital.
The successful candidate will be proficient at typing with a good awareness of medical terminology. They will be enthusiastic about challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines. They will be highly motivated, with the ability to motivate and influence others, suggest and implement ideas to improve service performance and efficiency and will have excellent communication skills.
Main duties of the job
Working as part of a multi professional team your main objectives will be to work closely with the central booking services and Team Leaders providing expertise in the proactive management of patient pathways. You will be responsible for the day to day duties of the MSK & CATSService outpatient services as well as clinic preparation duties, ensuring effective management of referrals and appointments, monitoring & answeringpatient phone calls.
The post will be based at the Bassetlaw Hospital site, with an expectation to occasionally travel to Retford Hospital, to ensure service coverage across all sites.
About us
Doncaster & Bassetlaw NHS FT is one of Yorkshire's Leading acute trusts, serving a population of more than 420,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas. Our services are based over three main hospital sites employing over 6,000 colleagues.
It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, so whether you spend just one year or fifty with us, it's our pledge to help youDevelop,BelongandThrive,Here.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to support a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits including:o Extensive range of learning opportunities o NHS Pension Schemeo Generous holiday entitlement commencing at 27 days holiday per year plus bank holidays (pro rata).o Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person Specification
Knowledge and Experience
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of medical terminology
- Knowledge of Policies, including Referral to Treatment Patient Access Policy
- Knowledge and understanding of RTT National and local waiting time rules
Eligibility/Qualifications/Training
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
- OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or demonstrable equivalent qualification and experience in keyboard skills and typing
Desirable
- ECDL or equivalent qualification
Interpersonal Skills
Essential
- Ability to deal calmly and diplomatically with a range of personalities and situation
- Flexible and adaptable, able to take direction and instruction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Demonstrates Trusts values and behaviours
- Effective communication skills
- Commitment to Continuing Personal & Professional Development
Desirable
- Customer care experience or qualification
Organisational Skills
Essential
- A methodical and organised approach to work
- Ability to work under pressure to meet tight deadlines in a busy environment
- Ability to prioritise and manage own workload for best effect and work without direct supervision
- Exercise good judgement; use own initiative
Person Specification
Knowledge and Experience
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of medical terminology
- Knowledge of Policies, including Referral to Treatment Patient Access Policy
- Knowledge and understanding of RTT National and local waiting time rules
Eligibility/Qualifications/Training
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
- OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or demonstrable equivalent qualification and experience in keyboard skills and typing
Desirable
- ECDL or equivalent qualification
Interpersonal Skills
Essential
- Ability to deal calmly and diplomatically with a range of personalities and situation
- Flexible and adaptable, able to take direction and instruction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Demonstrates Trusts values and behaviours
- Effective communication skills
- Commitment to Continuing Personal & Professional Development
Desirable
- Customer care experience or qualification
Organisational Skills
Essential
- A methodical and organised approach to work
- Ability to work under pressure to meet tight deadlines in a busy environment
- Ability to prioritise and manage own workload for best effect and work without direct supervision
- Exercise good judgement; use own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
