Job summary
An exciting opportunity has arisen to join the Doncaster & Bassetlaw Diabetes Eye Screening Team.
The Doncaster & Bassetlaw Diabetes Eye Screening Programme is commissioned by Public Health England to provide a comprehensive population based diabetes eye screening service to the 30,000 + people with diabetes in Doncaster and Bassetlaw.
In this role you will be working as part of the Diabetes and Endocrine Team based in the Diabetes Centre at Doncaster Royal Infirmary but you may be required to work on multiple sites.
The post holder will be working alongside the other members of the Administration Team, and will be supported by the Failsafe Officer and Programme Managers for the DBDESP. The post entails booking and managing Diabetes Eye Screening appointments, printing and sending all types of appointment and results letters to patients, GP's and other relevant colleagues. You will also act as receptionist at the Doncaster Royal Infirmary site, booking patients in for their appointments answering telephone enquiries, changing appointments and providing advice as required following training.
For an informal discussion, please contact Amanda Stallard , Clinical Nurse Specialist/ Programme Manager. Ext 642599 amanda.stallard@nhs.net or ingrid.thomasson@nhs.net
Main duties of the job
- Print letters for Ophthalmology referrals
- Answer questions from GP's and patients etc. on screening issues.
- Work closely with the Failsafe team regarding the Single collated list management. Including exclusions and Post Office returns etc
- Book interpreters as necessary
- Ensure all patient identifiable data is transmitted according to data security
- Perform all duties in eye screening failsafe quality assurance protocol
- Extract information from OptoMize database
- Regularly update address lists and manage contact database on OptoMize system
- Attend and contribute to team meetings providing minute taking support
- Maintain the hospital Diabetes and Thyroid registers
- Take telephone messages and deal with General Enquiries
- Input biochemical results into the system
- Administration of appointments including booking, cancelling, changing said appointments.
- Printing all results letters when generated and getting these letters ready for postage using the in house letter folder.
- Liaise with other departments/ hospitals etc. where necessary
- Liaise with Senior staff in respect of changing clinic requirements, setting up and cancelling clinic as required.
About us
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is one of Yorkshire's leading acute trusts, serving a population of more than 444,000 across South Yorkshire, North Nottinghamshire and the surrounding areas.
Hosting three main hospital sites and a number ofadditional services, the Trust is one of only six Teaching Hospitals in Yorkshire and trains 25% of all medical students in the region, in addition to 30% of all other healthcare professional students.
A modern and forward-facing Trust employing over 6,600 members of staff, the hospital provides a full range of local hospital services across Doncaster Royal Infirmary in Doncaster,Bassetlaw Hospital in Worksop, Montagu Hospital in Mexborough.
In February 2020, the Trust was rated 'Good' by the Care Quality Commission, an accreditation which applies to the organisation's four hospital sites.
Job description
Job responsibilities
In this role you will be working as part of the Diabetes and Endocrine Team based in the Diabetes & Endocrine Centre at Doncaster Royal Infirmary but cross site working will be expected.
The role includes booking patient appointments, liaising with Diabetes Consultants and GP practices.
There is a requirement to input data into the Diabetes and Thyroid registers and the integrated eye screening system which is embedded within the National Diabetes Eye Screening programme.
The post holder will work as part of a clinically based team including the Lead Consultant and Programme Managers/ Clinical Nurse Specialists for Diabetes Eye Screening.
The nature of the job requires a person who is discreet and trustworthy and has a temperament to deal effectively with senior staff, patients and their relatives and members of the general public.
- Print letters for Ophthalmology referrals
- Answer questions from GPs and patients etc. on screening issues.
- Print patient status lists quarterly
- Book interpreters as necessary
- Ensure all patient identifiable data is transmitted according to data security
- Perform all duties in eye screening failsafe quality assurance protocol
- Extract information from OptoMize database
- Regularly update address lists and manage contact database on OptoMize system
- Attend and contribute to team meetings
- Maintain the hospital Diabetes and Thyroid registers
- Take telephone messages and deal with General Enquiries
- Input biochemical results into the system
- Administration of appointments
- Liaise with other departments/ hospitals etc. where necessary
- Liaise with nurses in respect of changing clinic requirements
Job description
Job responsibilities
In this role you will be working as part of the Diabetes and Endocrine Team based in the Diabetes & Endocrine Centre at Doncaster Royal Infirmary but cross site working will be expected.
The role includes booking patient appointments, liaising with Diabetes Consultants and GP practices.
There is a requirement to input data into the Diabetes and Thyroid registers and the integrated eye screening system which is embedded within the National Diabetes Eye Screening programme.
The post holder will work as part of a clinically based team including the Lead Consultant and Programme Managers/ Clinical Nurse Specialists for Diabetes Eye Screening.
The nature of the job requires a person who is discreet and trustworthy and has a temperament to deal effectively with senior staff, patients and their relatives and members of the general public.
- Print letters for Ophthalmology referrals
- Answer questions from GPs and patients etc. on screening issues.
- Print patient status lists quarterly
- Book interpreters as necessary
- Ensure all patient identifiable data is transmitted according to data security
- Perform all duties in eye screening failsafe quality assurance protocol
- Extract information from OptoMize database
- Regularly update address lists and manage contact database on OptoMize system
- Attend and contribute to team meetings
- Maintain the hospital Diabetes and Thyroid registers
- Take telephone messages and deal with General Enquiries
- Input biochemical results into the system
- Administration of appointments
- Liaise with other departments/ hospitals etc. where necessary
- Liaise with nurses in respect of changing clinic requirements
Person Specification
Qualifications or Training
Essential
- Minimum of 3 GCSE grade C or above in Maths and English
- OCR/RSA/NVQII or completion of a Business Administrative Level II Apprenticeship or demonstrable equivalent qualifications or keyboard skills and typing
Desirable
Knowledge and Experience
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word
Desirable
- Previous hospital or NHS experience in a clerical or administrative role
Interpersonal skills
Essential
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Flexible and adaptable, able to take direction and instruction from others
- Team player with a professional approach to work and colleagues, able to develop good working relationships
- Demonstrate Trust behaviours and values
- Effective communication skills
- Commitment to continuing personal and professional development
Desirable
- Customer care experience or qualification
Organisational Skills
Essential
- A methodical and organised approach to work
- Ability to work under pressure and meet tight deadlines
- Ability to prioritise and manage own workload without direct supervision
- Excercise good judgement , use own initiative
Person Specification
Qualifications or Training
Essential
- Minimum of 3 GCSE grade C or above in Maths and English
- OCR/RSA/NVQII or completion of a Business Administrative Level II Apprenticeship or demonstrable equivalent qualifications or keyboard skills and typing
Desirable
Knowledge and Experience
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word
Desirable
- Previous hospital or NHS experience in a clerical or administrative role
Interpersonal skills
Essential
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Flexible and adaptable, able to take direction and instruction from others
- Team player with a professional approach to work and colleagues, able to develop good working relationships
- Demonstrate Trust behaviours and values
- Effective communication skills
- Commitment to continuing personal and professional development
Desirable
- Customer care experience or qualification
Organisational Skills
Essential
- A methodical and organised approach to work
- Ability to work under pressure and meet tight deadlines
- Ability to prioritise and manage own workload without direct supervision
- Excercise good judgement , use own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
