Job summary
An Exciting opportunity to assist the End of Life Care Services in providing an effective and efficient support service to clinical teams, maintaining robust systems and processes are in place for administrative management of the patient pathway. The post holder will provide an efficient audio typing service to ensure that clinical correspondence and all associated actions have been actioned to ensure smooth progress throughout the patient pathway in line with clinical requests.
The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway, using Standard Operating Procedures (SOP's) to ensure that functions of the role are carried out correctly within given timescales.
Main duties of the job
- Type correspondence according to clinical priority and chronological order in line with agreed standards of speed/accuracy.
- Promptly file correspondence and investigation results into case notes, in line with Trust policy.
- To liaise and assist all teams within the End of Life Care Services, in order to ensure correct administration of the patient pathway, system updates and effective utilisation of databases.
- To prioritise own workload appropriately, referring any service concerns to the Lead Nurse for End of Life Care Services in a timely manner.
- Assist in developing office and typing practices to continually improve the service provided
- Ensure smooth transition and coordination of referrals and communication with all key stakeholders, including the Coroner's office and Registrars.
- Maintain good relationships with patients and other members of staff, ensuring a high degree of confidentiality and integrity at all times.
- Develop a close working relationship with clinical teams to ensure that high standards of service are maintained.
- To provide general administrative support where required across the whole function of the administration team.
About us
- Maintaining confidentiality of information related to individual patients or members of staff is a very important aspect of your work within the Trust. Failure to maintain confidentiality of such information may constitute a serious disciplinary offence. Staff should also bear in mind the importance of sharing essential information with carers and others, with the consent of each patient. There will also be circumstances where critical risk information will need to be shared with partner agencies, subject to guidance and advice available from your manager. You should remember that your duty, to respect the confidentiality of the information to which you have access in the course of your employment with the Trust, continues even when you are no longer an employee.
- This job description is not intended to be a complete list of duties and responsibilities, but indicates the main ones attached to the post. It may be amended at a future time after discussion to take account of changing patterns of service and management.
Job description
Job responsibilities
- Adhere to the available policies/SOPs relevant to the job role, to ensure consistent services are delivered.
- Attend meetings for service development initiatives as required.
- Follow internal escalation processes.
- Attend/complete all mandatory training in accordance with Trust Policy and participate in the Trusts Annual Appraisal.
- Liaison with any relevant member of the Trust or external to the Trust, as appropriate to your role to ensure efficient and timely flow of patient pathway, in line with information governance policy.
- Contribution to achievement of local/national Key Performance Indicators relevant to the role.
- Liaise as appropriate to ensure correct system recording of patient pathway and demographic details in order to prevent data quality issues.
- Be aware of and adhere to the Trusts Policies, Procedures and Disciplinary rules, and promote awareness amongst peers.
- To participate in training/induction of new staff.
- Be an active team member and undertake any other duties that may be reasonably requested to facilitate the smooth running of the Trust ensuring confidentiality at all times, maintaining good relationships with patients and other members of staff.
- Promote data quality by adhering to best practices and operating standards
- Provide cover as necessary at the request of the Line Manager across the core clinical administration functions, commensurate with level of the role.
Job description
Job responsibilities
- Adhere to the available policies/SOPs relevant to the job role, to ensure consistent services are delivered.
- Attend meetings for service development initiatives as required.
- Follow internal escalation processes.
- Attend/complete all mandatory training in accordance with Trust Policy and participate in the Trusts Annual Appraisal.
- Liaison with any relevant member of the Trust or external to the Trust, as appropriate to your role to ensure efficient and timely flow of patient pathway, in line with information governance policy.
- Contribution to achievement of local/national Key Performance Indicators relevant to the role.
- Liaise as appropriate to ensure correct system recording of patient pathway and demographic details in order to prevent data quality issues.
- Be aware of and adhere to the Trusts Policies, Procedures and Disciplinary rules, and promote awareness amongst peers.
- To participate in training/induction of new staff.
- Be an active team member and undertake any other duties that may be reasonably requested to facilitate the smooth running of the Trust ensuring confidentiality at all times, maintaining good relationships with patients and other members of staff.
- Promote data quality by adhering to best practices and operating standards
- Provide cover as necessary at the request of the Line Manager across the core clinical administration functions, commensurate with level of the role.
Person Specification
Knowledge and Experience
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of medical terminology
Eligibility/Qualifications/Training
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
- OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or demonstrable equivalent qualification and experience in keyboard skills and typing
Desirable
- ECDL or equivalent qualification
Interpersonal Skills
Essential
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Flexible and adaptable, able to take direction and instruction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Demonstrates Trusts values and behaviours
- Effective communication skills
- Commitment to Continuing Personal & Professional Development
Desirable
- Customer care experience or qualification
Organisational Skills
Essential
- A methodical and organised approach to work
- Ability to work under pressure to meet tight deadlines in a busy environment
- Ability to prioritise and manage own workload for best effect and work without direct supervision
- Exercise good judgement; use own initiative
Person Specification
Knowledge and Experience
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of medical terminology
Eligibility/Qualifications/Training
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
- OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or demonstrable equivalent qualification and experience in keyboard skills and typing
Desirable
- ECDL or equivalent qualification
Interpersonal Skills
Essential
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Flexible and adaptable, able to take direction and instruction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Demonstrates Trusts values and behaviours
- Effective communication skills
- Commitment to Continuing Personal & Professional Development
Desirable
- Customer care experience or qualification
Organisational Skills
Essential
- A methodical and organised approach to work
- Ability to work under pressure to meet tight deadlines in a busy environment
- Ability to prioritise and manage own workload for best effect and work without direct supervision
- Exercise good judgement; use own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
