Virtual Ward Assistant

Job description

Job responsibilities

• Uploading patient details onto Virtual Ward
• Liaising with patients and families regarding the role of the virtual ward and the support that will be provided.
• Ensuring the discharge process is completed on CaMIS, email and paper documentation is filled appropriately.
• Liaise with Community partners regarding the patient information / contact detail.
• Supporting with reporting to the MDT on patients on the Virtual ward
• Answering the telephone promptly, taking messages/action and re-directing calls as necessary.
• Attend all mandatory training in accordance with Trust
• Participate in the Trusts Annual Appraisal process, ensuring that all agreed objectives are completed.
• To identify any shortfalls in personal ability and develop action plans to overcome these in conjunction with the Ward Manager.
• Undertaking any other duties which may be allocated specifically from time to time by the ward manager/ ACP, band 6 or band 7.
• Ensure that the delivery of all clerical details complies with departmental and Trust policies, procedures, and guidelines.
• Ensure that any communications by self are perceived in a constructive and helpful manner.
• Ensure all relevant policies are adhered to at all times.
• To be conversant in the use of electronic communication systems, personal computer systems, normal office equipment.
• Liaise with Single Point of Access (SPA) to refer a patient onto the virtual ward for the community team to visit

Person Specification

Qualifications

Essential

• Functional skills Level 2 English Language and Maths Qualification or GCSE Grade C or above in Maths and English Language
• Level 2 NVQ or equivalent experience, or willingness to work towards relevant qualification.

Interpersonal Skills

Essential

• Good standard of spoken and written English
• Good computer skills and ability to navigate IT systems proficiently
• High level of accuracy and attention to detail
• Express a sympathetic and diplomatic nature, especially when dealing with illness, bereavement and distress
• Willingness to undertake specific competencies to meet the full requirements of the role
• Ability to work under own initiative and within a multi-disciplinary team

Desirable

• Experience of creating IT/PowerPoint presentations.

Organisational Skills

Essential

• Planning and organisation skills
• Good time keeping
• Ability to work with competing priorities
• Flexible approach to shift patterns and place of work this may include working in different practice settings in different locations dependent upon service need

Experience

Essential

• Experience of working / participating as part of a team.
• Evidence of ability to work using own initiative and under minimal supervision
• Ability to demonstrate an understanding of the role and tasks involved
• Understands and can articulate the reasons for standards of practice and behaviour and how these may be demonstrated / relate to patient care and safety
• Good communication skills and customer service experience
• Willingness to deliver education sessions to ward staff on a one to one and group basis.

Desirable

• Previous experience within a Healthcare environment
• Experience of delivering education session both on a one to one and group basis within a healthcare environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Informary

Armthorpe Road

Doncaster

DN2 5LT

Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)