Job summary
An exciting opportunity has arisen within IT Operations for a Digital Asset Assistant.
We are looking for a motivated, enthusiastic, and reliable individual who has excellent organisational and communications skills and can manage, prioritise, and organise own workload to ensure that deadlines and the demands of the service are met.
You will have a proven ability in using your own initiative, showing attention to detail and the ability to work accurately whilst understanding the importance of adhering to Trust Policies and local procedures.
A confident, professional personality with a can do attitude will be an asset.
Main duties of the job
You will be required to move, handle and asset new IT equipment, maintain electronic databases, spreadsheets and equipment inventories and update the Helpdesk call logging system utilised by the service to ensure that all the information recorded is accurate and up to date. Experience of using Microsoft Office (Word, Excel, Outlook) is essential as well as the ability to record information using IT applications efficiently and accurately.
You will also need to demonstrate flexibility in the event of planned or unplanned absence of colleagues by providing basic support on the IT Service Desk. Therefore, excellent Customer Service skills are a must.
About us
Join us on this exciting journey and be part of a dedicated team that is passionate about improving patient outcomes and delivering high-quality care. Apply now to make a real difference in healthcare!
Doncaster and Bassetlaw Teaching Hospitals is one of Yorkshire's leading acute trusts, serving a population of more than 420,000 across South Yorkshire, North Nottinghamshire and the surrounding areas.
Hosting three main hospital sites and a number of additional services, the Trust is one of only five Teaching Hospitals in Yorkshire and by 2023 is projecting to train 25% of all medical students in the region, while we currently train 30% of all other healthcare professional students.
A modern and forward-facing Trust employing over 6,000 members of staff, the hospital provides a full range of local hospital services across three main hospital sites.
Job description
Job responsibilities
- Maintaining the inventory of digital equipment on ITSIM system to take account of new purchases movement and replacement of faulty items.
- Maintaining stock levels including replenishment of standard items including but not limited to:
- Digital peripherals i.e. Keyboard, Mouse
- Stationary items i.e. printer paper, pens
- Desktops and laptops for emergency repair / replacement
- Receive goods from the stores Department, receipt and deliver to the IT Stock Room.
- Movement of roll cages containing high value stock
- Lifting and handling of digital goods which may be 10-20kg in weight
- Receipt and checks stock list for accuracy and actions discrepancies or returns
- Maintain the digital stock room ensuring delivered goods are correctly labeled and stored following standard operating procedures.
- Flexibility to work across all Trust sites as and when required to contribute to the development and performance of the Service Desk Team by personally participating in training and development activities and by suggesting areas of change within the department.
- To maintain departmental level of service the post holder will be expected to cover all areas when absences occur such as supporting the Service Desk Call Handlers.
- Resetting users passwords ensuring IT&T security standards are met.
- Basic support on multiple PCs, laptops, Printers, Tablets and mobile devices (iSO and Android)
- Install and upgrade software applications via the Trusts deployment software.
- Log calls on our Site desk system, deal with walk-ins, Create New User accounts, log email requests, offer basic advice to users and be a point of escalation for incidents, problems and communicating progress/issues to users.
- Be aware of and comply with health and safety and fire regulations.
- Attend mandatory internal training courses, as appropriate.
- Work to the Trust and IT Department Policies and Procedures.
- Ensure response to enquiries from End Users and suppliers in a professional and positive manner respecting confidentiality of information at all times
- Other duties within the general scope of the post may be required as directed by Procurement managers.
Job description
Job responsibilities
- Maintaining the inventory of digital equipment on ITSIM system to take account of new purchases movement and replacement of faulty items.
- Maintaining stock levels including replenishment of standard items including but not limited to:
- Digital peripherals i.e. Keyboard, Mouse
- Stationary items i.e. printer paper, pens
- Desktops and laptops for emergency repair / replacement
- Receive goods from the stores Department, receipt and deliver to the IT Stock Room.
- Movement of roll cages containing high value stock
- Lifting and handling of digital goods which may be 10-20kg in weight
- Receipt and checks stock list for accuracy and actions discrepancies or returns
- Maintain the digital stock room ensuring delivered goods are correctly labeled and stored following standard operating procedures.
- Flexibility to work across all Trust sites as and when required to contribute to the development and performance of the Service Desk Team by personally participating in training and development activities and by suggesting areas of change within the department.
- To maintain departmental level of service the post holder will be expected to cover all areas when absences occur such as supporting the Service Desk Call Handlers.
- Resetting users passwords ensuring IT&T security standards are met.
- Basic support on multiple PCs, laptops, Printers, Tablets and mobile devices (iSO and Android)
- Install and upgrade software applications via the Trusts deployment software.
- Log calls on our Site desk system, deal with walk-ins, Create New User accounts, log email requests, offer basic advice to users and be a point of escalation for incidents, problems and communicating progress/issues to users.
- Be aware of and comply with health and safety and fire regulations.
- Attend mandatory internal training courses, as appropriate.
- Work to the Trust and IT Department Policies and Procedures.
- Ensure response to enquiries from End Users and suppliers in a professional and positive manner respecting confidentiality of information at all times
- Other duties within the general scope of the post may be required as directed by Procurement managers.
Person Specification
Experience
Essential
- Experience of the manual handling and lifting of varying loads within an organisation
- Knowledge of Microsoft Office products.
- Previous experience of Customer Service
- Excellent keyboard skills
Desirable
- Experience of working in a Service Desk / Call centre environment.
- Experience of working within an NHS department environment.
Qualifications
Essential
- Good level of education including English and Maths.
- Good keyboard Skills
- Computer literate using Microsoft applications
Organisational Skills
Essential
- Able to adapt to changes in work priorities
- Able to work in a logical and practical manner
- Ability to work efficiently & accurately
- Able to work on own initiative
Interpersonal Skills
Essential
- The ability to work in a logical manor as part of a team.
- Good telephone manner
- Demonstrate good communication skills
- Must have a polite and professional manner
- Ability to work under pressure
Desirable
- Demonstrate clear commitment to the team approach; exchanging ideas and providing support to colleagues
- Speaks confidently, conveying clear messages to a wide range of listeners
- Demonstrate good written communication skills
Physical Skills
Essential
- Demonstrate the capability to carry out routine Inventory Management activities including stock check
Other requirements specific to the role
Essential
- Ability to develop and change with the changing NHS
Person Specification
Experience
Essential
- Experience of the manual handling and lifting of varying loads within an organisation
- Knowledge of Microsoft Office products.
- Previous experience of Customer Service
- Excellent keyboard skills
Desirable
- Experience of working in a Service Desk / Call centre environment.
- Experience of working within an NHS department environment.
Qualifications
Essential
- Good level of education including English and Maths.
- Good keyboard Skills
- Computer literate using Microsoft applications
Organisational Skills
Essential
- Able to adapt to changes in work priorities
- Able to work in a logical and practical manner
- Ability to work efficiently & accurately
- Able to work on own initiative
Interpersonal Skills
Essential
- The ability to work in a logical manor as part of a team.
- Good telephone manner
- Demonstrate good communication skills
- Must have a polite and professional manner
- Ability to work under pressure
Desirable
- Demonstrate clear commitment to the team approach; exchanging ideas and providing support to colleagues
- Speaks confidently, conveying clear messages to a wide range of listeners
- Demonstrate good written communication skills
Physical Skills
Essential
- Demonstrate the capability to carry out routine Inventory Management activities including stock check
Other requirements specific to the role
Essential
- Ability to develop and change with the changing NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
