Job summary
This post is for an initial fixed term contract until 31 March 2024, with potential extension.
An exciting opportunity has arisen at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust for a Senior IT Systems Engineer to work within the Digital Transformation Directorate. The Trust has embarked on a significant journey to digitise ways of working that will fundamentally improve patient care and strive towards the Trusts true north objective 'to be the safest Trust in England, outstanding in all we do.'
The IT Programme and Development team won the DBTH Star Award 2018 for the development of a Clinical Portal and the Directorate continue to receive nominations and commendations from all levels across the organisation including the Trust Board of Directors.
We reserve the right to close posts early if we receive a sufficient volume of applications.
Main duties of the job
As a key member of a team of skilled staff providing comprehensive services across the organisation, your work will focus mainly on planning and implementing upgrades to Windows Servers and associated software. To support that it is expected that you will have extensive working knowledge of the following systems:
- Active Directory Administration
- Microsoft DNS / DHCP Services
- Scripting Languages (e.g. Powershell; Batch files)
- Data Backup and Recovery tools (e.g. Veeam; Enterprise Vault)
- Microsoft SQL Server 2008-2016
It is essential that you are flexible, enthusiastic and can display high levels of initiative, together with the ability to work under reasonable pressure to deliver your duties individually and as part of a team, with minimum supervision. You must also have excellent communication skills and be able to interact and deal with service users and colleagues in a pleasant and efficient manner.
Detailed job description and main responsibilities
To provide high quality support and maintenance of The Trust server, storage and data centre components that meets or exceeds standards outlined in Service Level Agreements.
To provide support for major items of work / development of Trust server infrastructure services.
To provide an escalation path for 2ndLine support staff. Escalating and liaising with suppliers, third party suppliers where necessary.
About us
We believe that the best care to our patients and community is provided by a professional and motivated team, so we invest heavily in training and education. There will also be lots of opportunities to support your development and improve your skills.
At Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust you'll be rewarded by a team that's proud to support its staff in all aspects of their lives. If you are up to the challenge, submit an application to become part of team DBTH.
It is our goal to give those who join Team DBTH the tools and opportunities in order to grow their career, so whether you spend just one year or fifty with us, it's our pledge to help youDevelop,BelongandThrive,Here.
Job description
Job responsibilities
To provide high quality support and maintenance of The Trust server, storage and data centre components that meets or exceeds standards outlined in Service Level Agreements.
To provide support for major items of work / development of Trust server infrastructure services.
To provide an escalation path for 2ndLine support staff. Escalating and liaising with suppliers, third party suppliers where necessary.
- Provide 3rdLine Support for the ICT Service in the area of Servers, Storage, Application Deployment & Data Centre components
- Rectification and resolving of server and core network dependant service related incidents such as Microsoft Active Directory, DNS, DHCP etc.
- To monitor and respond to infrastructure faults and outages.
- To maintain up-to-date diagrams and relevant documentation relating to the server and other infrastructure components.
- Liaise with the ICT Service Desk to resolve infrastructure outages.
- Maintain user guides and documentation for central servers.
- Implement and document changes to The Trust ICT Infrastructure when required.
- Implement and upgrade Trust server systems which are required to meet the tactical or strategic goals of the Trust.
- Contribute to ICT projects and solutions, meeting the agreed quality standards, timescales and cost budgets.
- Support the data and information security requirements of the Trust.
- Understand and resolve complex technical issues in identifying and providing solutions.
- Ensure that any system or service implementations they contribute towards are fully tested and comply with security and confidentiality standards.
Communications
- The post holder may be required to communicate with project stakeholders to provide feedback and details of emerging issues.
- Ensure system and user documentation is available for all systems they implement or upgrade and make sure that this is kept up to date.
- Ensure an effective handover to other ICT staff groups (e.g. Second Line) by providing appropriate documentation.
- Liaise with other members of the ICT Dept. to ensure the effective and efficient resolution of technical issues.
- Record work/task activities in the departments HelpDesk system including regular and relevant updates.
Analytical Skills
- Will respond to complex queries relating to Trust server & storage infrastructure.
- Will identify and diagnose system problems; providing resolution or temporary workaround options.
- Will provide expertise to the implementation and ongoing support of Trust infrastructure systems.
Planning & Organisation
- Support other members of the Infrastructure team in the delivery of ICT projects.
- Prioritise own time whilst ensuring deliver of targets set out by the IT Technical Operations Manager
- Adhere and contribute to the creation of departmental change control procedures; providing feedback to the IT Technical Operations Manager where appropriate.
- Will need to be flexible and adjust work schedules in order to meet departmental, Trust and customer requirements.
- To participate in internal forums, meetings and standing committees as required and to contribute information in regard to central services.
- Create technical documentation with a clear understanding of the business and user needs.
- Support the creation and maintenance of high quality project documentation such as highlight / progress / exception / completion reports etc. as appropriate.
- Work with the IT Technical Operations Manager and suppliers to ensure successful work package and project delivery.
- Acquire and maintain detailed knowledge of server infrastructure and technologies so that enquiries can be clearly and quickly addressed.
Policy & Service Development
- Provide technical advice and guidance on a wide range of projects within the trust including new builds, ICT Projects and service improvement projects
- To adhere to Trust policies and procedures relating to the operation and security of systems.
- Ensure organisational policies are applied in own work environment
Job description
Job responsibilities
To provide high quality support and maintenance of The Trust server, storage and data centre components that meets or exceeds standards outlined in Service Level Agreements.
To provide support for major items of work / development of Trust server infrastructure services.
To provide an escalation path for 2ndLine support staff. Escalating and liaising with suppliers, third party suppliers where necessary.
- Provide 3rdLine Support for the ICT Service in the area of Servers, Storage, Application Deployment & Data Centre components
- Rectification and resolving of server and core network dependant service related incidents such as Microsoft Active Directory, DNS, DHCP etc.
- To monitor and respond to infrastructure faults and outages.
- To maintain up-to-date diagrams and relevant documentation relating to the server and other infrastructure components.
- Liaise with the ICT Service Desk to resolve infrastructure outages.
- Maintain user guides and documentation for central servers.
- Implement and document changes to The Trust ICT Infrastructure when required.
- Implement and upgrade Trust server systems which are required to meet the tactical or strategic goals of the Trust.
- Contribute to ICT projects and solutions, meeting the agreed quality standards, timescales and cost budgets.
- Support the data and information security requirements of the Trust.
- Understand and resolve complex technical issues in identifying and providing solutions.
- Ensure that any system or service implementations they contribute towards are fully tested and comply with security and confidentiality standards.
Communications
- The post holder may be required to communicate with project stakeholders to provide feedback and details of emerging issues.
- Ensure system and user documentation is available for all systems they implement or upgrade and make sure that this is kept up to date.
- Ensure an effective handover to other ICT staff groups (e.g. Second Line) by providing appropriate documentation.
- Liaise with other members of the ICT Dept. to ensure the effective and efficient resolution of technical issues.
- Record work/task activities in the departments HelpDesk system including regular and relevant updates.
Analytical Skills
- Will respond to complex queries relating to Trust server & storage infrastructure.
- Will identify and diagnose system problems; providing resolution or temporary workaround options.
- Will provide expertise to the implementation and ongoing support of Trust infrastructure systems.
Planning & Organisation
- Support other members of the Infrastructure team in the delivery of ICT projects.
- Prioritise own time whilst ensuring deliver of targets set out by the IT Technical Operations Manager
- Adhere and contribute to the creation of departmental change control procedures; providing feedback to the IT Technical Operations Manager where appropriate.
- Will need to be flexible and adjust work schedules in order to meet departmental, Trust and customer requirements.
- To participate in internal forums, meetings and standing committees as required and to contribute information in regard to central services.
- Create technical documentation with a clear understanding of the business and user needs.
- Support the creation and maintenance of high quality project documentation such as highlight / progress / exception / completion reports etc. as appropriate.
- Work with the IT Technical Operations Manager and suppliers to ensure successful work package and project delivery.
- Acquire and maintain detailed knowledge of server infrastructure and technologies so that enquiries can be clearly and quickly addressed.
Policy & Service Development
- Provide technical advice and guidance on a wide range of projects within the trust including new builds, ICT Projects and service improvement projects
- To adhere to Trust policies and procedures relating to the operation and security of systems.
- Ensure organisational policies are applied in own work environment
Person Specification
Qualifications
Essential
- Technical Network Qualifications (e.g. VMWare, MCSE etc.) or appropriate experience
- Degree or equivalent occupational/professional qualification or experience
- ITIL Foundation
- European Computer Driving License (ECDL)
Desirable
Knowledge / Experience
Essential
- Servers & Storage Experience
- VMWare vSphere Experience
- Microsoft Active Directory Experience
- Microsoft Server Operating Systems Experience
Desirable
- Working with Hospital Information Systems
- Understanding of NHS Information Governance
Skills
Essential
- Analytical and logical approach to problem solving
- Experience of operating system configuration
- Demonstrate continuous professional development
- Ability to motivate and influence others within the organization
Desirable
- Experience of writing reports and procedures
Person Specification
Qualifications
Essential
- Technical Network Qualifications (e.g. VMWare, MCSE etc.) or appropriate experience
- Degree or equivalent occupational/professional qualification or experience
- ITIL Foundation
- European Computer Driving License (ECDL)
Desirable
Knowledge / Experience
Essential
- Servers & Storage Experience
- VMWare vSphere Experience
- Microsoft Active Directory Experience
- Microsoft Server Operating Systems Experience
Desirable
- Working with Hospital Information Systems
- Understanding of NHS Information Governance
Skills
Essential
- Analytical and logical approach to problem solving
- Experience of operating system configuration
- Demonstrate continuous professional development
- Ability to motivate and influence others within the organization
Desirable
- Experience of writing reports and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
