Job summary
The division of Surgery and Cancer would like to invite applicants for a Band 3 post to join the medical secretary team within ENT Department at Doncaster Royal Infirmary. 30 hours per week - Fixed Term for 9 months.
They will need experience in managing the robust systems in place for the administrative engagement of patient pathways. They will need to be able to work flexibly as part of the team, sometimes across sites, to produce clinical correspondence using Medisec digital transcription software from outpatient and inpatient attendances.
Experience in using the PTL (Patient Tracking List) to manage patient's pathway is paramount. A knowledge of medical terminology alongside previous experience of working in a clerical / secretarial role is desirable.
You will be required to display tact and diplomacy, and have developed communication skills when dealing with senior staff, patients, colleagues and the general public.
Main duties of the job
The post holder will support named clinicians and support their colleagues to provide an efficient support to all members of the clinical teams.
They will need experience in managing the robust systems in place for the administrative engagement of patient pathways. They will need to be able to work flexibly as part of the team to produce clinical correspondence using Medisec digital transcription software from outpatient and inpatient attendances.
Experience in using the PTL (Patient Tracking List) to manage patients pathway is paramount. A knowledge of medical terminology alongside previous experience of working in a clerical / secretarial role is desirable.
You will be required to display tact and diplomacy, and have developed communication skills when dealing with senior staff, patients, colleagues and the general public.
About us
We are a very busy and friendly team and are now looking to engage an experienced Medical Secretary with excellent typing and interpersonal skills to take on this very busy and varied post. The successful applicant will become an integral part of an efficient team providing an excellent secretarial and support service. The post will be based at Doncaster Royal Infirmary.
Job description
Job responsibilities
- Working closely with Consultant providing excellent secretarial support, including booking theatre lists.
- Oversee all aspects of the patient pathway liaising as appropriate with other members of the clinical administration team for timely and accurate system recording, in line with clinical instruction and with national and local waiting time targets.
- Use information reports/Patient Target List (PTL) to performappropriate checks and co-ordinate next appointments/activities in line with clinical instruction/local/national agreed waiting times, working closely with consultants and delegated members of team to manage capacity effectively.
- Undertake appropriate checks to ensure all clinical outcomes have been recorded correctly and timely on the PAS system, taking basic corrective action when required via agreed standard operating procedures.
- Identify any patterns and trends with incorrect recording/missing data, liaising directly with other members of clinical administration teams to educate and correct to ensure validity of Trust information reports/patient pathway status, referring to the Team Leader as and when required.
- Use knowledge to provide guidance on pathway coordination to promote awareness amongst colleagues and clinical teams to support the development of a Right First Time culture.
Job description
Job responsibilities
- Working closely with Consultant providing excellent secretarial support, including booking theatre lists.
- Oversee all aspects of the patient pathway liaising as appropriate with other members of the clinical administration team for timely and accurate system recording, in line with clinical instruction and with national and local waiting time targets.
- Use information reports/Patient Target List (PTL) to performappropriate checks and co-ordinate next appointments/activities in line with clinical instruction/local/national agreed waiting times, working closely with consultants and delegated members of team to manage capacity effectively.
- Undertake appropriate checks to ensure all clinical outcomes have been recorded correctly and timely on the PAS system, taking basic corrective action when required via agreed standard operating procedures.
- Identify any patterns and trends with incorrect recording/missing data, liaising directly with other members of clinical administration teams to educate and correct to ensure validity of Trust information reports/patient pathway status, referring to the Team Leader as and when required.
- Use knowledge to provide guidance on pathway coordination to promote awareness amongst colleagues and clinical teams to support the development of a Right First Time culture.
Person Specification
Organisational Skills
Essential
- A methodical and organised approach to work
- Demonstrates attention to detail
- Time management skills
- Score Accurate data entry, typing and checking skills
- Ability to work under pressure to meet tight deadlines in a busy environment
Qualifications/Training
Essential
- ECDL or Equivalent
- RSA III or equivalent level typing qualification
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent
Desirable
- Business Administration Level II Apprenticeship
Knowledge and Exprience
Essential
- Previous experience working in a clerical/administrative role
- Maintenance of computerised files
- Computer literate incl. Microsoft Outlook, Word, Excel
- Knowledge of medical terminology
- Understanding of patient priorities and targets in relation to appointments and waiting times, specifically Referral to Treatment
- Customer care experience
Desirable
- Fully conversant with all waiting list functions on PAS and the ability to action these independently.
- Good knowledge of speciality specific patient pathways
- Understanding of Primary Care, GP and Community Services
- Knowledge of Referral to Treatment Patient Access Policies and procedures
- Understanding of patient priorities and targets in relation to appointments and waiting times, specifically Referral to Treatment
Interpersonal Skills
Essential
- Ability to assimilate new practices and knowledge
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Proactive, self-motivated and with a positive approach to work
- Flexible and adaptable, able to take direction and instruction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Demonstrates Trusts values and behaviours
- Commitment to Continuing Personal & Professional Development
- Trustworthy, punctual and reliable
Desirable
- Awareness of Trust policies and protocols
Person Specification
Organisational Skills
Essential
- A methodical and organised approach to work
- Demonstrates attention to detail
- Time management skills
- Score Accurate data entry, typing and checking skills
- Ability to work under pressure to meet tight deadlines in a busy environment
Qualifications/Training
Essential
- ECDL or Equivalent
- RSA III or equivalent level typing qualification
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent
Desirable
- Business Administration Level II Apprenticeship
Knowledge and Exprience
Essential
- Previous experience working in a clerical/administrative role
- Maintenance of computerised files
- Computer literate incl. Microsoft Outlook, Word, Excel
- Knowledge of medical terminology
- Understanding of patient priorities and targets in relation to appointments and waiting times, specifically Referral to Treatment
- Customer care experience
Desirable
- Fully conversant with all waiting list functions on PAS and the ability to action these independently.
- Good knowledge of speciality specific patient pathways
- Understanding of Primary Care, GP and Community Services
- Knowledge of Referral to Treatment Patient Access Policies and procedures
- Understanding of patient priorities and targets in relation to appointments and waiting times, specifically Referral to Treatment
Interpersonal Skills
Essential
- Ability to assimilate new practices and knowledge
- Ability to deal calmly and diplomatically with a range of personalities and situations
- Proactive, self-motivated and with a positive approach to work
- Flexible and adaptable, able to take direction and instruction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Demonstrates Trusts values and behaviours
- Commitment to Continuing Personal & Professional Development
- Trustworthy, punctual and reliable
Desirable
- Awareness of Trust policies and protocols
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
