Transport Coordinator Officer - DBTH Transport

Job description

Job responsibilities

JOB PURPOSE

To coordinate the various internal transport service resources associated with the transport activities across the Trust, including couriers, contract taxis, shuttle bus services.

When booking transport, ensure that all bookings are accurately provided in line with eligibility criteria.

At all times responding to patients, members of the public, hospital and ambulance staff in a courteous and helpful manner

1. MAIN DUTIES/RESPONSIBILITIES

• Access information from a variety of computer and manual systems to ensure all requests for transport journeys can be booked and screened in accordance with the Trusts Transport Policy and National Eligibility Criteria.
• To validate and co-ordinate all transport requirements by planning and organising all requests to provide Trust employees and its service users with a reliable and timely service.
• Use of PC/VDU

1. Validate and update information
2. Input appropriate financial data associated with costed and non-costed activity for reconciliation purposes.
3. Accurately record all data fields
4. Print and validate transport list
5. Update and maintain monthly stat performance spreadsheets

• Communicate effectively and sensitively with patients and staff in respect to vital details relating to their transport requirements, working to strict protocols
• To reduce the duplication of patient transport by maximising the utilisation of existing resources including the Trusts Courier Services, Hospital shuttle Service and internal PTS Service.
• Obtain all relevant information in relation to each request for transport, validate in line with eligibility criteria and book as appropriate
• To process all transport requests for internal patient ambulance transport via the request booking number to fulfil the requirements of patient transport for the Trust, e.g. in-patient, outpatient and discharges.
• Provide the Patient Transport Service with a validated list of journeys to be booked and planned in a timely manner either manually or electronically
• Create and maintain positive communications to ensure effective working relationships with patients and colleagues both within and outside the service
• Adopt a polite and professional manner at all times
• To ensure that the mode of transport requested is appropriate for the intended purpose.
• To record all patient and non-patient transport utilisation in a clear and accurate manner to provide qualitative and quantative data for monitoring and auditing purposes.
• Ability to work independently and as part of a team
• To assist with training and development requirements of new starters
• To contribute to the smooth running of the DBTH Transport services
• Provide cross site support if and when required at Doncaster and Bassetlaw Hospitals

Be involved in developing the patient transport service, putting forward ideas or innovations to create a more effective service

Person Specification

Experience

Essential

• Working in a customer/client focused role. Experienced and competent with working with PC's and key board skills.

Desirable

• Previous experience of working within a healthcare setting - NHS or private health sector. Experience working in an office 'admin role and various clerical activities associated with such roles.

Qualifications and training

Essential

• Educated to GCSE/"O" Level or equivalent. Relevant NVQ level 2+ in customer services or demonstrable experience.

Desirable

• NVQ level 3 customer care/service, Relevant IT qualifications - ECDL, CLAIT or relevant experience

Interpersonal Skills

Essential

• A calm and sensaitive manner. capable listening skills and basic understanding of data Protection Act requirements.

Desirable

• Customer/client focused approach to duties. Calm, pleasant and courteous manner with good verbal and non verbal communication skills.

Organisational Skills

Essential

• Competent use of PC along with desirable keyboard skills. Ability to input and pull down various data sets for management information and report compiling. Excellent inter-personal and communication skills

Desirable

• Flexible work approach, ability to prioritise workload and work to realistic deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Bassetlaw District General Hospital

Kilton Hill

Worksop

S81 0BD

Employer's website

https://www.dbth.nhs.uk/ (Opens in a new tab)