Job summary
We are looking to appoint an exceptional leader as our head of patient engagement, experience and involvement to support continuous improvement of patient and carer experience and engagement and involvement. You will work with the Deputy Chief Nurse, divisional directors of nursing and the wider organisational teams, including operational front line staff to ensure systems and processes are in place to enhance the development and co-ordination of patient and public engagement activities and services across the Trust in order to influence the development and delivery of services. The role will suit someone with the drive and enthusiasm to really make a difference to patients by improving services, whilst recognising local differences. Your experience, skills, values and behaviours will be essential attributes, as you join our forward-thinking corporate nursing team.
Main duties of the job
- Co-creates and then delivers the Trust programme for improving the relational care aspects of patient experience. Undertakes presentations to staff groups and public which conveys highly contentious information.
- Support Executive and Divisional Directors, Senior Managers and Clinicians in the development of robust operational plans, service plans and business cases for investment in their service areas from a patient experience and involvement perspective.
- To set up systems to monitor the level of Plan and deliver seminars and training for staff on patient and public engagement.
- Review all National audits and surveys in relation to patient feedback and deliver presentations to the Board, identifying areas of good practice and action plans to address areas of concern.
- Responsible for presenting update reports on patient experience, engagement and involvement to key stakeholders, including the CCGs, CQC and the Department of Health, to drive through improvements in patient.
- To lead on and coach and develop staff to submit and secure bids within organizations bodies to support innovative practices within department.
- Ensure and develop new relationships with patients, public, community groups and stakeholders, promoting an integrated approach. This will include developing partnerships and mechanisms that ensure patients and public views are integral to the development, delivery and monitoring of services and new models of working.
About us
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is within easy access of major motorway networks. We offer excellent training and support for all our staff. We serve a population of over 420,000 people across South Yorkshire and North Nottinghamshire. We are an Associate Teaching Hospital of the University of Sheffield and an Associate College of Sheffield Hallam University.
Our vision as an organisation is to be the safest Trust in England, outstanding in all we do. This is a great opportunity for an inspirational leader to make their mark in our organisational journey towards outstanding.
You will join a forward thinking, dynamic and ambitious senior nursing team committed to being outstanding in all we do.
If you believe you are the person to achieve our ambition please get in touch to discuss the post further. Informal discussions are encouraged.
Job description
Job responsibilities
- Design and implement the long term Patient and Public Engagement Strategy to meet business needs and facilitate the achievement of the Trusts True North Objectives.
- Responsibility for developing Key Performance Indicators (KPIs) to ensure delivery of all major new service developments and / or improvements as well as Equality Impact Assessments link with user
- Identify, adapt and bring examples of best practice in patient and public engagement from other NHS and non-NHS organizations; leading the successful implementation to deliver measurable improvements in patient
- Analyze the Trusts strategic and operational plans and translate these needs into the provision of supported engagement
- Lead the delivery, reporting and development of action plans following national and local patient / user surveys including assurance
- Lead on the delivery of PLACE assessments including development of action plans following this including analysis and judgement,
- Lead the Trust in identifying opportunities to work collaboratively with community partners (including the third sector); proactively seeking and building continuous and meaningful engagement with the public and patients to shape services and improve
- Lead on public and stakeholder engagement and consultation in the development and implementation of service plans involving users in the production of the Trusts Quality
- Ensure the Trusts Quality Accounts engage local communities and provide greater public
- To work closely with colleagues in the two ICBS on patient engagement
Job description
Job responsibilities
- Design and implement the long term Patient and Public Engagement Strategy to meet business needs and facilitate the achievement of the Trusts True North Objectives.
- Responsibility for developing Key Performance Indicators (KPIs) to ensure delivery of all major new service developments and / or improvements as well as Equality Impact Assessments link with user
- Identify, adapt and bring examples of best practice in patient and public engagement from other NHS and non-NHS organizations; leading the successful implementation to deliver measurable improvements in patient
- Analyze the Trusts strategic and operational plans and translate these needs into the provision of supported engagement
- Lead the delivery, reporting and development of action plans following national and local patient / user surveys including assurance
- Lead on the delivery of PLACE assessments including development of action plans following this including analysis and judgement,
- Lead the Trust in identifying opportunities to work collaboratively with community partners (including the third sector); proactively seeking and building continuous and meaningful engagement with the public and patients to shape services and improve
- Lead on public and stakeholder engagement and consultation in the development and implementation of service plans involving users in the production of the Trusts Quality
- Ensure the Trusts Quality Accounts engage local communities and provide greater public
- To work closely with colleagues in the two ICBS on patient engagement
Person Specification
ESSSENTIAL
Essential
Desirable
Governance / Patient Experience
Essential
- Worked in patient experience / governance environment
Person Specification
ESSSENTIAL
Essential
Desirable
Governance / Patient Experience
Essential
- Worked in patient experience / governance environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
