Job summary
An exciting opportunity has arisen within the Digital Transformation Directorate for a Business Administration Apprentice to work alongside the IT Training team at Doncaster & Bassetlaw Hospitals NHS Foundation Trust.
Full training for the role will be part of your induction to the service along with the Level 3 Business Administrationapprenticeship and will include study time.
Main duties of the job
The role will include a mixture of administration duties working with the IT training Team. You will assist with record keeping, communicate with people on the telephone and in person, Log calls and training outcomes onto a Microsoft Access database, attend meetings and take minutes and other general admin duties. You must have good knowledge of Microsoft Word and Excel and preferably Access plus excellent communication skills.
About us
We believe that the best care to our patients and community is provided by a professional and motivated team, so we invest heavily in training and education. There will also be lots of opportunities to support your development and improve your skills.
At Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust youll be rewarded by a team thats proud to support its staff in all aspects of their lives. If you are up to the challenge, submit an application to become part of team DBTH.
It is our goal to give those who join Team DBTH the tools and opportunities in order to grow their career, so whether you spend just one year or fifty with us, its our pledge to help youDevelop,BelongandThrive,Here.
Job description
Job responsibilities
- Demonstrate the Trusts agreed behaviours and values within the team
- Establish and maintain effective relationships with colleagues and other departments
- Ensure that processes are carried out in accordance with documented procedures, protocols and schedules and deadlines
- Provide general clerical and administrative support across a range of duties
- Safe use of office equipment e.g. photocopier, scanner
- Resolve routine queries and enquiries from employees and managers
- Undertake data input on a range of IT systems
- Electronic diary management and arranging venues
- Assist colleagues in preparation for meetings and training
- Answer telephone enquiries, recording accurate messages accordingly
- Help maintain effective and efficient office systems
- Maintain confidentiality in all aspects of work
- Assist with the preparation of setting up training facilities, setting out rooms, equipment and materials as required
- To provide appropriate reception duties for the department
- Throughout the training period the post holder will be expected to complete all educational and training modules as required
- Undertake any other reasonable general/clerical duties commensurate with this role
Job description
Job responsibilities
- Demonstrate the Trusts agreed behaviours and values within the team
- Establish and maintain effective relationships with colleagues and other departments
- Ensure that processes are carried out in accordance with documented procedures, protocols and schedules and deadlines
- Provide general clerical and administrative support across a range of duties
- Safe use of office equipment e.g. photocopier, scanner
- Resolve routine queries and enquiries from employees and managers
- Undertake data input on a range of IT systems
- Electronic diary management and arranging venues
- Assist colleagues in preparation for meetings and training
- Answer telephone enquiries, recording accurate messages accordingly
- Help maintain effective and efficient office systems
- Maintain confidentiality in all aspects of work
- Assist with the preparation of setting up training facilities, setting out rooms, equipment and materials as required
- To provide appropriate reception duties for the department
- Throughout the training period the post holder will be expected to complete all educational and training modules as required
- Undertake any other reasonable general/clerical duties commensurate with this role
Person Specification
Qualifications
Essential
- Maths & English GCSE - A* - C or 9 - 4 or equivalent
Experience
Essential
- Excellent Keyboard Skills
- Experience using computer software packages
- Understanding of GDPR and Confidentiality issues.
Desirable
- Advanced keyboard skills
- Experience using Excel
- Experience using Access
- Experience using Microsoft O365
- Experience using WordPress or other HTML editor
- Have had some work experience; paid, unpaid, voluntary, school work experience placement
Interpersonal Skills
Essential
- Ability to follow both verbal and written instructions
- Team working - demonstrate clear commitment to the team
- Ability to work with others to achieve shared goals
- Demonstrate positive attitudes and behaviours, dealing with people, problems and situations with honesty and integrity, respecting diversity
- Commitment to undertake and complete learning activities, which form part of the role and apprenticeship qualifications
Desirable
- Conveys written information clearly and accurately to a wide range of recipients
Organisational Skills
Essential
- Self-motivated with an ability to deliver work within agreed timescales
- Able to work independently, prioritising workload effectively
- Ability to work flexibly and adapt to new demands
Person Specification
Qualifications
Essential
- Maths & English GCSE - A* - C or 9 - 4 or equivalent
Experience
Essential
- Excellent Keyboard Skills
- Experience using computer software packages
- Understanding of GDPR and Confidentiality issues.
Desirable
- Advanced keyboard skills
- Experience using Excel
- Experience using Access
- Experience using Microsoft O365
- Experience using WordPress or other HTML editor
- Have had some work experience; paid, unpaid, voluntary, school work experience placement
Interpersonal Skills
Essential
- Ability to follow both verbal and written instructions
- Team working - demonstrate clear commitment to the team
- Ability to work with others to achieve shared goals
- Demonstrate positive attitudes and behaviours, dealing with people, problems and situations with honesty and integrity, respecting diversity
- Commitment to undertake and complete learning activities, which form part of the role and apprenticeship qualifications
Desirable
- Conveys written information clearly and accurately to a wide range of recipients
Organisational Skills
Essential
- Self-motivated with an ability to deliver work within agreed timescales
- Able to work independently, prioritising workload effectively
- Ability to work flexibly and adapt to new demands
