Job summary
The post holder will assist the Medical Secretaries in providing an effective and efficient support service to clinical teams, maintaining robust systems and processes that are in place for administrative management of the patient pathway. They will provide an efficient audio typing service to ensure that clinical correspondence and all associated actions have been actioned in a timely manner to ensure smooth progress throughout the patient pathway in line with clinical requests.
Main duties of the job
You will work flexibly as part of the team producing clinical correspondence using Medisec digital transcription software, from outpatient and inpatient attendances ensuring clinical line of priority and chronological order
Previous experience of working in a clerical administrative role is essential for this post. Knowledge of medical terminology is desirable. You will be required to promptly file correspondence and investigation results into case notes in line with the trust policy, ensure accuracy and recording of all clinical events as part of the patient pathway, and provide general administrative support where required across the whole team.
About us
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is one of Yorkshires leading acute trusts, serving a population of more than 444,000 across South Yorkshire, North Nottinghamshire and the surrounding areas.
Hosting three main hospital sites and a number ofadditional services, the Trust is one of only six Teaching Hospitals in Yorkshire and trains 25% of all medical students in the region, in addition to 30% of all other healthcare professional students.
A modern and forward-facing Trust employing over 6,600 members of staff, the hospital provides a full range of local hospital services across Doncaster Royal Infirmary in Doncaster,Bassetlaw Hospital in Worksop, Montagu Hospital in Mexborough.
In February 2020, the Trust was rated Good by the Care Quality Commission, an accreditation which applies to the organisations four hospital sites.
Job description
Job responsibilities
- Type clinical correspondence using the audio dictation system, according to clinical priority and chronological order in line with agreed standards of speed/accuracy.
- Promptly file correspondence and investigation results into case notes, in line with Trust policy.
- Ensure that all correspondence is checked and digitally signed by the appropriate consultants, in line with timescales, escalating where backlogs are developing
- To liaise and assist Medical Secretaries, and others, in order to ensure correct administration of the patient pathway, system updates and effective utilisation of clinic capacity.
- To prioritise own workload appropriately, referring any service concerns to the Team Leader in a timely manner.
- Ensure all clinical events as part of the patient pathway are requested and received in a timely manner and in line with RTT and other pathway timeframes.
- To provide general administrative support where required across the whole function of the administration team
Job description
Job responsibilities
- Type clinical correspondence using the audio dictation system, according to clinical priority and chronological order in line with agreed standards of speed/accuracy.
- Promptly file correspondence and investigation results into case notes, in line with Trust policy.
- Ensure that all correspondence is checked and digitally signed by the appropriate consultants, in line with timescales, escalating where backlogs are developing
- To liaise and assist Medical Secretaries, and others, in order to ensure correct administration of the patient pathway, system updates and effective utilisation of clinic capacity.
- To prioritise own workload appropriately, referring any service concerns to the Team Leader in a timely manner.
- Ensure all clinical events as part of the patient pathway are requested and received in a timely manner and in line with RTT and other pathway timeframes.
- To provide general administrative support where required across the whole function of the administration team
Person Specification
Qualifications
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent
- OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or demonstrable equivalent qualification and experience in keyboard skills and typing
Desirable
- ECDL or equivalent IT qualification
Experience
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of Medical Terminology
- Knowledge and understanding of RTT National and local waiting time rules
Skills
Essential
- Ability to prioritise and manage own workload for best effect and work without direct supervision
- Ability to work under pressure to meet tight deadlines in a busy environment
- A methodical and organised approach to work
- Flexible and adaptable, able to take direction and instruction from others
Desirable
- Customer care experience or qualification
Person Specification
Qualifications
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent
- OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or demonstrable equivalent qualification and experience in keyboard skills and typing
Desirable
- ECDL or equivalent IT qualification
Experience
Essential
- Previous experience working in a clerical/administrative role
- Demonstrable working knowledge of Microsoft packages including Word
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of Medical Terminology
- Knowledge and understanding of RTT National and local waiting time rules
Skills
Essential
- Ability to prioritise and manage own workload for best effect and work without direct supervision
- Ability to work under pressure to meet tight deadlines in a busy environment
- A methodical and organised approach to work
- Flexible and adaptable, able to take direction and instruction from others
Desirable
- Customer care experience or qualification