Job summary
An exciting opportunity has arisen to join Doncaster and Bassetlaw NHS foundation trust as a clinical receptionist and booking clerk. The post holder will provide administration/reception support to facilitate the patient pathway.
Main duties of the job
The post holder will work within the team to ensure all admin duties are carries out effectively. The post holder will build and maintain close relationships with the established reception team and also the nursing staff and clinicians. The post holder will work on a rota basis to ensure the unit is providing appropriate cover at all times.
About us
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is one of Yorkshires leading acute trusts, serving a population of more than 444,000 across South Yorkshire, North Nottinghamshire and the surrounding areas. Hosting three main hospital sites and a number of additional services, the Trust is one of only six Teaching Hospitals in Yorkshire and trains 25% of all medical students in the region, in addition to 30% of all other healthcare professional students. A modern and forward-facing Trust employing over 6,600 members of staff, the hospital provides a full range of local hospital services across Doncaster Royal Infirmary in Doncaster, Bassetlaw Hospital in Worksop, Montagu Hospital in Mexborough. In February 2020, the Trust was rated Good by the Care Quality Commission, an accreditation which applies to the organisations four hospital sites. Follow us on Facebook, Twitter & Instagram: @DBHNHS @DBH_NHSFT @dbth_nhs
Job description
Job responsibilities
All admin duties e.g.
Answering the telephone, meeting and greeting patients, booking patient follow up appointments, booking transport, Pulling patient notes from medical records, ensuring all relevant care plans are available for the clinician when patients are attending there appointments.
For full description of main duties & responsibilities please see attached job description.
Job description
Job responsibilities
All admin duties e.g.
Answering the telephone, meeting and greeting patients, booking patient follow up appointments, booking transport, Pulling patient notes from medical records, ensuring all relevant care plans are available for the clinician when patients are attending there appointments.
For full description of main duties & responsibilities please see attached job description.
Person Specification
Knowledge/Experience
Essential
- Previous experience working in a clerical/administrative role
- Working knowledge of Microsoft packages including word
- Commitment to acquire & apply knowledge of RTT National and local waiting times rules
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of Medical Terminology
- Knowledge and understanding of RTT National and local waiting time rules
Qualifications
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
- Computer Skills
Desirable
Skills
Essential
- Ability to deal calm and diplomatically with a range of personalities and situations
- Proactive and positive approach to work
- Flexible and adaptable, able to take direction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Ability to work under pressure to meet tight deadlines in a busy environment
- Ability to prioritise and manage own workload for best effect and work without direct supervision
Desirable
- Experience of customer care
- Evidence of liaising with more than one discipline
Person Specification
Knowledge/Experience
Essential
- Previous experience working in a clerical/administrative role
- Working knowledge of Microsoft packages including word
- Commitment to acquire & apply knowledge of RTT National and local waiting times rules
Desirable
- Previous hospital or NHS experience working in a clerical/administrative role
- Knowledge of Medical Terminology
- Knowledge and understanding of RTT National and local waiting time rules
Qualifications
Essential
- Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
- Computer Skills
Desirable
Skills
Essential
- Ability to deal calm and diplomatically with a range of personalities and situations
- Proactive and positive approach to work
- Flexible and adaptable, able to take direction from others
- Team Player with a professional approach to work and colleagues; able to develop good working relationships
- Ability to work under pressure to meet tight deadlines in a busy environment
- Ability to prioritise and manage own workload for best effect and work without direct supervision
Desirable
- Experience of customer care
- Evidence of liaising with more than one discipline
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
