Job summary
This is an exciting opportunity to join the Facilities Services department at Doncaster Royal Infirmary as a Services Team Leader.
The post holder will be responsible for the delivery and co-ordination of cleaning, catering (ward based) deep cleaning and portering services at Doncaster Royal Infirmary. You will be required to operate IT packages and web based systems used by the Service Department to assist in work force planning, managing service resource levels and service delivery assurance.
Core working patterns 06:00-13:30 & 12:30 -20:00 this is a flexible post with a requirement to work weekends and Bank Holidays and on occasions you may be requested to work different shift patterns and or additional hours to meet the demands of the service.
Main duties of the job
- Responsibility for the supervision and the effective allocation of work to Service Assistants within a defined area of responsibility, providing cleaning (ward / department), deepcleaning and portering services.
- Ensure staff have the proper training, materials and equipment to provide the highestquality service and are compliant with Trust Policy and Procedure.
- Work in collaboration with Service Users in improving service standard
- To act as a champion in raising cleaning standards and make a positive contribution toward sreducing hospital Acquired Infections
- To act as a point of contact for the Service Department
About us
We believe that the best care to our patients and community is provided by a professional and motivated team, so we invest heavily in training and education. There will also be lots of opportunities to support your development and improve your skills.
At Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust youll be rewarded by a team thats proud to support its staff in all aspects of their lives. If you are up to the challenge, submit an application to become part of team DBTH.
It is our goal to give those who join Team DBTH the tools and opportunities in order to grow their career, so whether you spend just one year or fifty with us, its our pledge to help youDevelop,BelongandThrive,Here.
Job description
Job responsibilities
Key Result Areas/Responsibilities
- Responsible for the day to day supervision and leading a team of Service Assistants within an area of responsibility.
- Assist in supervising all areas of the operational scope where requested.
- Responsible for acting as a link between accountable staff and the coordinator team ensuring both parties are kept up to date.
- Liaise with key stake holders within zone on tasking and planning activities, support close working relationships
- Check and ensure compliance of electronic roster for area of responsibility
- Assist in planning and approving annual leave
- Collaboration with Resource Allocator to ensure all annual leave, sickness, special leave, and absence to maintain accurate records.
- Maintain effective levels of communication within the team, Zone, Service/Directorate & Service Users
- Collaboration with Admin support to maintain accurate records e.g training, appraisals, personal files / file notes.
- Ensure required standards of cleanliness are consistently achieved in line with Targets, Trust policies, SOP, cleaning schedules and work plans.
- Ensure required standards for patient movement and errands are achieved in line with targets, Trust policies, and SOPs.
- Ensure required standards for food and beverage service to patients are adhered to in line with Food Hygiene regulations, Trust Policies, and SOP.
- Arrange the collection, disposal and movement of waste to achieve Trust policies and SOP
- Ensure compliance with all Trust Policies and Procedures
- Monitor the quality of work activities undertaken by the designated team using written and IT based systems through audit and working with clinical and infection control staff in accordance with response times and KPIs
- Assist in the review and development of services and to ensure it is adaptable and responsive to meet Service User needs.
- Assist in the implementation of guidance and legislation from various sources e.g codes of practice, national standards, CQC, Guidance notes.
- Support the Co-ordinator with investigations
- Deal with informal grievances where possible.
- Support the Co-ordinator in the management of finances within budget
- Deal with enquires and complaints, liaising with other Service Users to meet agreed service standards.
- Undertake specialist tasks associated with deep cleaning, and HPV process
- Assist with the receipt / storing and distribution of cleaning materials & consumables.
- Organise plan, record and ensure completion of terminal clean /HPV process where required.
- Participate in training for and working with new technology
- Completion of Risk Assessments, COSHH
- To maintain keys to departments are securely held ensuring procedure is followed for issuing and return.
- Participate in recruitment
- Respond to fire calls
- Respond to the Major Incident Plan
Communication
- Communicate and liaise with Resource Allocators & Facilities Team Leaders, on work load priorities and staffing allocation.
- Provide and receive information electronically, verbally or in writing which may be of a confidential or sensitive nature and ensure this is communicated properly within the organisation.
- Liaise with management over the monitoring and management of priorities and capacity issues.
- Communicate with staff on performance and training matters.
- Contribute to the maintenance of a culture of engagement that involves staff in decisions on how services are provided.
- Participate in Department/Directorate/Trust meetings.
- Work in partnership with all healthcare professionals, maintain effective communication that benefits patients and staffs wellbeing.
- Comply with the Trusts policy on confidentiality and data protection.
Planning
- Ensure daily, weekly targets/tasks are completed/achieved.
- Advise the Facilities Services Team Leader on changes in demand that will impact on work allocation and priorities.
- Through effective planning and communication with the Zone team, deliver an efficient and effective service to the agreed standards.
- Deliver against objectives, achieving quality outcomes, prioritising own work load and working to tight deadlines.
Budget
- To provide support ensuring that financial targets for both pay and non-pay are met and control systems are adhered to.
- Identify efficiencies within the service.
- Implement and monitor recovery plans.
Staff Management
- Participate in the Department Induction Programme.
- Set and deliver appraisals for Facilities Services Team Leaders.
- Ensure Facilities Services Team Leaders undertake Statutory and Essential Training (SET) compliance.
- Recruitment Appointing Officer participates in work force planning.
- Supports Facilities Lead with the management of sickness absence.
- Handle Grievances 1st formal.
- Handle disciplinary hearings chair oral/first written.
Job description
Job responsibilities
Key Result Areas/Responsibilities
- Responsible for the day to day supervision and leading a team of Service Assistants within an area of responsibility.
- Assist in supervising all areas of the operational scope where requested.
- Responsible for acting as a link between accountable staff and the coordinator team ensuring both parties are kept up to date.
- Liaise with key stake holders within zone on tasking and planning activities, support close working relationships
- Check and ensure compliance of electronic roster for area of responsibility
- Assist in planning and approving annual leave
- Collaboration with Resource Allocator to ensure all annual leave, sickness, special leave, and absence to maintain accurate records.
- Maintain effective levels of communication within the team, Zone, Service/Directorate & Service Users
- Collaboration with Admin support to maintain accurate records e.g training, appraisals, personal files / file notes.
- Ensure required standards of cleanliness are consistently achieved in line with Targets, Trust policies, SOP, cleaning schedules and work plans.
- Ensure required standards for patient movement and errands are achieved in line with targets, Trust policies, and SOPs.
- Ensure required standards for food and beverage service to patients are adhered to in line with Food Hygiene regulations, Trust Policies, and SOP.
- Arrange the collection, disposal and movement of waste to achieve Trust policies and SOP
- Ensure compliance with all Trust Policies and Procedures
- Monitor the quality of work activities undertaken by the designated team using written and IT based systems through audit and working with clinical and infection control staff in accordance with response times and KPIs
- Assist in the review and development of services and to ensure it is adaptable and responsive to meet Service User needs.
- Assist in the implementation of guidance and legislation from various sources e.g codes of practice, national standards, CQC, Guidance notes.
- Support the Co-ordinator with investigations
- Deal with informal grievances where possible.
- Support the Co-ordinator in the management of finances within budget
- Deal with enquires and complaints, liaising with other Service Users to meet agreed service standards.
- Undertake specialist tasks associated with deep cleaning, and HPV process
- Assist with the receipt / storing and distribution of cleaning materials & consumables.
- Organise plan, record and ensure completion of terminal clean /HPV process where required.
- Participate in training for and working with new technology
- Completion of Risk Assessments, COSHH
- To maintain keys to departments are securely held ensuring procedure is followed for issuing and return.
- Participate in recruitment
- Respond to fire calls
- Respond to the Major Incident Plan
Communication
- Communicate and liaise with Resource Allocators & Facilities Team Leaders, on work load priorities and staffing allocation.
- Provide and receive information electronically, verbally or in writing which may be of a confidential or sensitive nature and ensure this is communicated properly within the organisation.
- Liaise with management over the monitoring and management of priorities and capacity issues.
- Communicate with staff on performance and training matters.
- Contribute to the maintenance of a culture of engagement that involves staff in decisions on how services are provided.
- Participate in Department/Directorate/Trust meetings.
- Work in partnership with all healthcare professionals, maintain effective communication that benefits patients and staffs wellbeing.
- Comply with the Trusts policy on confidentiality and data protection.
Planning
- Ensure daily, weekly targets/tasks are completed/achieved.
- Advise the Facilities Services Team Leader on changes in demand that will impact on work allocation and priorities.
- Through effective planning and communication with the Zone team, deliver an efficient and effective service to the agreed standards.
- Deliver against objectives, achieving quality outcomes, prioritising own work load and working to tight deadlines.
Budget
- To provide support ensuring that financial targets for both pay and non-pay are met and control systems are adhered to.
- Identify efficiencies within the service.
- Implement and monitor recovery plans.
Staff Management
- Participate in the Department Induction Programme.
- Set and deliver appraisals for Facilities Services Team Leaders.
- Ensure Facilities Services Team Leaders undertake Statutory and Essential Training (SET) compliance.
- Recruitment Appointing Officer participates in work force planning.
- Supports Facilities Lead with the management of sickness absence.
- Handle Grievances 1st formal.
- Handle disciplinary hearings chair oral/first written.
Person Specification
Experience
Essential
- Supervisory experience
- Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. To have used computerised audit systems and hand held technology in a working environment
Desirable
- Previous experience in a similar post providing cleaning and portering services in a Healthcare Environment
- Experience of National and NHS legislation and guidance relating to cleaning standards and/or Food Hygiene Regulations
Qualifications
Essential
- Recognised supervisory qualification or relevant experience - NVQ 3, BTEC, ILM 2 /3
Desirable
- Computer systems qualification - NVQ /EDL (European Driving Licence)
- Food Hygiene Qualification
- Recognised qualification in Facilities/Cleaning Science - BICS, Diploma
Person Specification
Experience
Essential
- Supervisory experience
- Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. To have used computerised audit systems and hand held technology in a working environment
Desirable
- Previous experience in a similar post providing cleaning and portering services in a Healthcare Environment
- Experience of National and NHS legislation and guidance relating to cleaning standards and/or Food Hygiene Regulations
Qualifications
Essential
- Recognised supervisory qualification or relevant experience - NVQ 3, BTEC, ILM 2 /3
Desirable
- Computer systems qualification - NVQ /EDL (European Driving Licence)
- Food Hygiene Qualification
- Recognised qualification in Facilities/Cleaning Science - BICS, Diploma
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
