Job summary
We are seeking an enthusiastic, motivated and hardworking Administrative Assistant to join our team at the London North Genomic Laboratory Hub (GLH).
Candidates should hold A-levels or an equivalent qualification.The post is office based and involves some weekend and bank holiday shifts.
This is an exciting time to join the London North GLH as the hub is currently going through period of mobilisation.The GLH has an establishment of approximately 120 staff. Along with two Clinical Genetics teams we form a strategic Genetics Unit within the hospital and provide North London with a Regional Genetics Service serving a population of approximately 10 million.
The genetics laboratory provides an in-house diagnostic service for molecular and cytogenetic testing as well as national and international services for non-invasive prenatal diagnosis, deafness, craniofacial, metabolic and immune deficiency disorders.North Thames Genomic Laboratory Hub - Bringing genomic research and testing together (norththamesglh.nhs.uk)
We are involved in a number of collaborative research and development projects with colleagues at the UCL Institute of Child Health and Institute of Neurology. We also provide a DNA preparation and storage service in support of many of these projects.
Click on the link below to discover more:
https://www.gosh.nhs.uk/working-here/working-us/meet-our-admin-and-clerical-staff
Informal enquiries can be made to Thomas Slevin - Thomas.Slevin@gosh.nhs.uk
Main duties of the job
- To undertake standard administrative duties on behalf of members of the Genetics Laboratories, as required, liaising with the Genetics Laboratory Management team, Director, Heads of Service, scientific, clinical, academic and administrative colleagues within the Department, Trust and ICH as necessary
- To ensure that patient information from request forms for those samples entered into information management systems is accurate and complete, using Trust and NHS information systems and contacting referring clinicians where required.
- Deal with telephone enquiries from patients and professionals in a polite, courteous, helpful and confidential manner using the multiline telephone system
- Resolve and respond to queries on behalf of the service where appropriate. To field and forward calls as necessary.
- Use the Great Ormond Street hospital electronic patient record system (EPIC) to obtain relevant patient details
- Amend entries on samples received by the laboratory in the information management systems as appropriate, including amendment of confidential clinical findings on the patients
- Issue and record the issue of new versions of controlled laboratory documents. Collect the old versions of these documents
- Be able to work under pressure and maintain a high level of attention to detail at all times to ensure delivery of the service in a diagnostic patient-centred working environment.
About us
We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development.
All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.
Our staff networks, including REACH, PRIDE, ENABLED and Women's Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.
Together, we are building a culture where inclusion is not optional - it is essential.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
- Our Always Values ? Always welcoming ? Always helpful ? Always expert ? Always one team
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Experience / Knowledge
Essential
- A-levels or Secretarial qualification or equivalent experience
- Proficient in the use of Microsoft Word, Excel and Outlook
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Understanding and commitment to the need for confidentiality.
Desirable
- Knowledge or experience of the field of genomics.
- Knowledge of computerised Patient Information Management Systems (PIMS) or Laboratory Information Management Systems (LIMS)
- Previous NHS experience
Skills/Abilities
Essential
- Ability to work independently and as part of a team
- Excellent customer service skills, including the ability to communicate clearly and professionally with internal and external stakeholders
- Good organisational skills, interpersonal skills & telephone manner
- Work to tight deadlines in a pressurised environment
- Attention to detail
Desirable
Academic/Professional qualification/Training
Essential
- A-levels or Secretarial qualification or equivalent experience
- Good standard of basic education GCSE (or equivalent) English & Maths
Desirable
- HNC/HND or Diploma (or equivalent experience)
- Degree (or equivalent experience)
- AMSPAR
Person Specification
GOSH Culture and Values
Essential
- Our Always Values ? Always welcoming ? Always helpful ? Always expert ? Always one team
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Experience / Knowledge
Essential
- A-levels or Secretarial qualification or equivalent experience
- Proficient in the use of Microsoft Word, Excel and Outlook
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Understanding and commitment to the need for confidentiality.
Desirable
- Knowledge or experience of the field of genomics.
- Knowledge of computerised Patient Information Management Systems (PIMS) or Laboratory Information Management Systems (LIMS)
- Previous NHS experience
Skills/Abilities
Essential
- Ability to work independently and as part of a team
- Excellent customer service skills, including the ability to communicate clearly and professionally with internal and external stakeholders
- Good organisational skills, interpersonal skills & telephone manner
- Work to tight deadlines in a pressurised environment
- Attention to detail
Desirable
Academic/Professional qualification/Training
Essential
- A-levels or Secretarial qualification or equivalent experience
- Good standard of basic education GCSE (or equivalent) English & Maths
Desirable
- HNC/HND or Diploma (or equivalent experience)
- Degree (or equivalent experience)
- AMSPAR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital for Children NHS Foundation Trust
Great Ormond Street
London
WC1N 3HZ
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
