Job summary
The Sight & Sound Directorate at Great Ormond Street Hospital are recruiting an Apprentice Referral Coordinator. The role will be responsible for the delivering a high standard of referral coordination across 3 specialties (Audiological Medicine, Cochlear Implant and ENT), and to provide a high level of administrative support to a clinical team made up of multi-disciplinary professionals. The role will require excellent organisational and customer care skills, reliable and consistent service. The post holder will be required to work as part of a secretarial team, being able to support and provide cover as and when required.
Due to Apprenticeship rules applicants must have UK resident status and proof of living in the UK for at least the last 3 years.
Please note: Apprentices will be paid at 75% of the Band 3 salary for the duration of their 18-month training programme. This is £23,384 per annum inclusive.
Main duties of the job
To be the focal point for all new referrals and support the appointment process through effective communication with all relevant parties (Central Booking Office, patient / families etc.) in accordance with GOSH's Departmental Referral Registration Process and Trust's Access Policy and stipulated timescale.
Tosupporttheconsultantsinthetriageprocess.Meetingsmayberequiredon anadhocbasiswithparticularservices, pendingoninfluxofreferrals.
To be responsible for ensuring appropriate cross-cover arrangements are used to review all referrals within the stipulated timescales.
As and when required to accurately type non-routine / urgent patient related information including letter replies etc within a specific time frame.
Use a computer for word processing, together with full knowledge and understanding of the EPIC system to input and retrieve information as required. Maintain an up-to-date electronic referral filing system appropriate to the department
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks.
Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- GCSE standard in English and Maths (grade C or above) or equivalent.
Desirable
- Qualification in office administration
Experience/Knowledge
Essential
- A competent working knowledge of windows based computer systems - Knowledge of Excel spread sheets and Word
- Experience of working as part of a team as well as autonomously
- Understanding and commitment to the need for confidentiality
- Awareness of the importance of maintaining high quality information while dealing with competing demands
Desirable
- Experience of working in the NHS/Customer Service
- Considerable administrative experience
Skills/Abilities
Essential
- Excellent communication skills both written and verbal
- Excellent telephone manner and ability to take detailed messages and deal with face-to-face enquiries
- Excellent time management, ability to plan, prioritise and organise workload
- Ability to work autonomously with the confidence to take decisions
- Ability to deal with difficult situations and people from a diverse background with varying learning abilities
- Ability to maintain a professional attitude in a busy environment
Desirable
- Demonstrable experience of working within a fast-paced admin environment
Person Specification
GOSH Culture and Values
Essential
Academic/Professional qualification/Training
Essential
- GCSE standard in English and Maths (grade C or above) or equivalent.
Desirable
- Qualification in office administration
Experience/Knowledge
Essential
- A competent working knowledge of windows based computer systems - Knowledge of Excel spread sheets and Word
- Experience of working as part of a team as well as autonomously
- Understanding and commitment to the need for confidentiality
- Awareness of the importance of maintaining high quality information while dealing with competing demands
Desirable
- Experience of working in the NHS/Customer Service
- Considerable administrative experience
Skills/Abilities
Essential
- Excellent communication skills both written and verbal
- Excellent telephone manner and ability to take detailed messages and deal with face-to-face enquiries
- Excellent time management, ability to plan, prioritise and organise workload
- Ability to work autonomously with the confidence to take decisions
- Ability to deal with difficult situations and people from a diverse background with varying learning abilities
- Ability to maintain a professional attitude in a busy environment
Desirable
- Demonstrable experience of working within a fast-paced admin environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital for Children NHS Foundation Trust
Great Ormond Street Hospital
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
