Job summary
The post holder is responsible for the routine billing of the Financial Administration Services for International & Private Patients, (Inpatient and Outpatient).
The Account Billing Finance Officer will seek to improve, develop, and adapt processes to achieve seamless allocation and ensure processes run smoothly.
Main duties of the job
To be part of a team and a point of contact for all financial services requests relating to inpatient and outpatient billing.
To deal with telephone and email enquiries in a professional, efficient, and polite manner, taking messages where required.
To check patient data in Compucare to respond to requests.
To action telephone and email requests as appropriate.
To have knowledge and use of Excel / Compucare / Epic / Health code and EDI where necessary to produce accurate bills for our clients and patience.
To be responsible for inpatient and outpatient billing activities.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
Payment and Billing Activity
To be part of a team and a point of contact for all financial services requests relating to inpatient and outpatient billing.
To deal with telephone and email enquiries in a professional, efficient, and polite manner, taking messages where required.
To check patient data in Compucare to respond to requests.
To action telephone and email requests as appropriate.
To have knowledge and use of Excel / Compucare / Epic / Health code and EDI where necessary to produce accurate bills for our clients and patience.
To be responsible for inpatient and outpatient billing activities.
To ensure that patients and their families are provided with an excellent service that is focused on meeting their needs.
To provide an effective and efficient Invoice and credit management service.
To work effectively with the team to ensure we provide a recognised financial service to all our stakeholders.
To ensure that financial information is recorded accurately.
To work effectively as part of a team.
To co-ordinate charges received from all services provided to patients (manual and automated system interfaces) and ensure that it is recorded in a timely and accurate manner.
To be part of a team that provides an effective and efficient invoicing system.
To ensure standard operating procedures within the team are relevant and reviewed as appropriate.
To undertake relevant data collection to enable monitoring against key performance indicators.
To accurately process Healthcode daily.
To work with the Data and Systems team to encourage the utilisation of efficient methods and technology.
To provide support and primary level problem resolution to both internal / external inquiries regarding billing or refunds.
To identify root causes for recurring errors and coordinate with the respective departments to resolve those issues.
To attend appropriate meetings as required.
To work collaboratively with all administration staff within I&PC.
Credit management
Liaise with the International Credit Controllers to resolve any queries related to patient accounting and assist with any related matters.
Working with the team to action Embassy requests.
Invoice queries
Assist with the processing invoices including providing the Reports, Letters of authorisation to support Embassy queries.
Deal with Embassy queries as instructed.
Administration
Assist other members of the team where necessary and cover.
To undertake any other reasonable or ad-hoc tasks required of the post holder by the Financial Services Manager, IPP Finance.
Communication
To identify and suggest service improvements and support implementation of changes as necessary in liaison with the Financial Services Manager.
To establish and maintain excellent working relationships with internal and external parties: embassies, funding bodies, secretaries, and consultants to maximise accurate billing.
Job description
Job responsibilities
Payment and Billing Activity
To be part of a team and a point of contact for all financial services requests relating to inpatient and outpatient billing.
To deal with telephone and email enquiries in a professional, efficient, and polite manner, taking messages where required.
To check patient data in Compucare to respond to requests.
To action telephone and email requests as appropriate.
To have knowledge and use of Excel / Compucare / Epic / Health code and EDI where necessary to produce accurate bills for our clients and patience.
To be responsible for inpatient and outpatient billing activities.
To ensure that patients and their families are provided with an excellent service that is focused on meeting their needs.
To provide an effective and efficient Invoice and credit management service.
To work effectively with the team to ensure we provide a recognised financial service to all our stakeholders.
To ensure that financial information is recorded accurately.
To work effectively as part of a team.
To co-ordinate charges received from all services provided to patients (manual and automated system interfaces) and ensure that it is recorded in a timely and accurate manner.
To be part of a team that provides an effective and efficient invoicing system.
To ensure standard operating procedures within the team are relevant and reviewed as appropriate.
To undertake relevant data collection to enable monitoring against key performance indicators.
To accurately process Healthcode daily.
To work with the Data and Systems team to encourage the utilisation of efficient methods and technology.
To provide support and primary level problem resolution to both internal / external inquiries regarding billing or refunds.
To identify root causes for recurring errors and coordinate with the respective departments to resolve those issues.
To attend appropriate meetings as required.
To work collaboratively with all administration staff within I&PC.
Credit management
Liaise with the International Credit Controllers to resolve any queries related to patient accounting and assist with any related matters.
Working with the team to action Embassy requests.
Invoice queries
Assist with the processing invoices including providing the Reports, Letters of authorisation to support Embassy queries.
Deal with Embassy queries as instructed.
Administration
Assist other members of the team where necessary and cover.
To undertake any other reasonable or ad-hoc tasks required of the post holder by the Financial Services Manager, IPP Finance.
Communication
To identify and suggest service improvements and support implementation of changes as necessary in liaison with the Financial Services Manager.
To establish and maintain excellent working relationships with internal and external parties: embassies, funding bodies, secretaries, and consultants to maximise accurate billing.
Person Specification
GOSH Culture and Values
Essential
- Our Always values o Always welcoming o Always helpful o Always expert o Always one team
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training
Essential
- NVQ level 3, AAT part qualified or 2 years working experience in Financial Services.
Experience/Knowledge
Essential
- Able to demonstrate experience within an accounts focused environment for invoicing of patient services.
- Working in partnership with key stakeholders.
- Operation of computerised systems for financial records/ patient accounts.
- Experience of working within a customer focused environment.
- Knowledge of administrative processes.
- Knowledge of working with healthcare professionals, and an understanding of their requirements.
- Knowledge of working with Embassies, Insurance companies and other such organisations in a clinical setting.
Skills/Abilities
Essential
- Excellent verbal and written communication skills.
- Ability to communicate service-related information to all international stakeholders (managers, colleagues, consultants, clients, and families).
- Ability to provide/receive complex or sensitive information relevant to the post to/from international stakeholders.
- Ability to work successfully with all international stakeholders.
- Ability to demonstrate sound judgment, and act on own initiative in situations within set policies and procedures.
- Ability to provide non-clinical advice and information.
- Ability to manage tasks that require concentration while dealing with unpredictable interruptions.
- Ability to use computer systems for recording patient and financial information.
- Ability to use Microsoft products including Outlook, Word, Excel.
Person Specification
GOSH Culture and Values
Essential
- Our Always values o Always welcoming o Always helpful o Always expert o Always one team
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training
Essential
- NVQ level 3, AAT part qualified or 2 years working experience in Financial Services.
Experience/Knowledge
Essential
- Able to demonstrate experience within an accounts focused environment for invoicing of patient services.
- Working in partnership with key stakeholders.
- Operation of computerised systems for financial records/ patient accounts.
- Experience of working within a customer focused environment.
- Knowledge of administrative processes.
- Knowledge of working with healthcare professionals, and an understanding of their requirements.
- Knowledge of working with Embassies, Insurance companies and other such organisations in a clinical setting.
Skills/Abilities
Essential
- Excellent verbal and written communication skills.
- Ability to communicate service-related information to all international stakeholders (managers, colleagues, consultants, clients, and families).
- Ability to provide/receive complex or sensitive information relevant to the post to/from international stakeholders.
- Ability to work successfully with all international stakeholders.
- Ability to demonstrate sound judgment, and act on own initiative in situations within set policies and procedures.
- Ability to provide non-clinical advice and information.
- Ability to manage tasks that require concentration while dealing with unpredictable interruptions.
- Ability to use computer systems for recording patient and financial information.
- Ability to use Microsoft products including Outlook, Word, Excel.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
