Job summary
Great Ormond Hospital has an exciting opportunity for a dynamic and aspiring individual to take on an administrative role within the world-renowned Oncology service at Great Ormond Street Hospital.
Together with Haematology, the Oncology Department forms the largest Paediatric/Adolescent Oncology Centre in Europe and is dedicated to delivering the highest standard of patient focused care to some of the most critically ill children in our region.
We are seeking an enthusiastic and friendly individual to work within our supportive, knowledgeable and rewarding team. The successful candidate must have a willingness to learn and continually develop their skills, have the ability to use their own initiative and be dedicated and hardworking.
We are looking for an experienced administrator who is a motivated, numerate and articulate individual with good computer skills to provide an efficient and effective service to patients, families and consultants in this demanding environment. You will require excellent communication skills and have an understanding of patient financial services. Previous experience of working with Embassies and Insurance companies would be an advantage, but this is also an ideal opportunity for someone who wants development in the private patient area.
The successful candidate would be an essential member of the team, with the opportunity for personal and professional development.
Main duties of the job
1. To take responsibility for ensuring that ward beds are booked in line with utilisation targets and escalating any issues that may arise to the admissions manager.2. To take responsibility for producing and circulating accurate admissions lists on a weekly basis.3. To demonstrate excellent communication and interpersonal skills with staff and stakeholders4. To communicate with patients and their families/carers both verbally and in writing confirming admission dates.5. To answer and respond to any queries or concerns raised by patients and their families/carers, staff and other stakeholders related to their admissions.6. To contact and liaise with support services and other specialities as needed by the patients and their families i.e. transport, interpreters and Patient Hotel bookings, ensuring that documentation is sent to the necessary departments and parents/carers are also notified.7. To ensure that all patients are seen within the 18-week referral to treatment (RTT) or 6 week wait diagnostic pathways.8. To develop and maintain effective working relationships with staff and stakeholders both internally and externally.9. To rebook all hospital-initiated cancellations within 28 days, taking into account the patient waiting time avoiding potential breaches and ensure all actions are communicated to the Assistant Service Manager promptly.10. To attend all relevant meetings.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
Academic/Professional qualification/Training
Desirable
- Educated to GCSE or equivalent level, with at least 5 A*-C GCSEs or equivalent, including English and Maths
- Training on Information Governance
GOSH Culture and Values
Essential
- Our Always values ? Always welcoming ? Always helpful ? Always expert ? Always one team
Academic/Professional qualification/Training
Essential
- Evidence of continuing professional development
Experience/Knowledge
Essential
- Experience of working in an administrative, customer or patient focused role.
- Experience of working within a team as well as autonomously.
- Experience of working under pressure and keeping to tight deadlines.
- Understanding of the importance of maintaining high quality information whilst dealing with competing demands.
- Understanding and a commitment of the need for confidentiality.
- Commitment to equal opportunities for patients and staff.
Desirable
- Knowledge of NHS policy, including referral to treatment targets, waiting time standards and non-surgical admissions.
- Knowledge of computerised patient information systems. (Epic)
Skills/Abilities
Essential
- Excellent patient service and communication skills, excellent telephone manner, with the ability to deal with and prioritise enquiries.
- Excellent time management, and the ability to plan ahead and prioritise your workload and work to tight deadlines.
- Ability to work under your own initiative with a creative approach to problem solving and confidently make decisions.
- Excellent IT skills and ability to use all Microsoft packages to a high standard
- Ability to negotiate and manage conflict, including handling sensitive situations and information.
- Ability to interact with people from diverse backgrounds with varying learning abilities.
- Ability to develop and maintain effective working relationships with staff and stakeholders both internally and externally.
Desirable
- Ability to identify service improvement opportunities.
GOSH Culture and Values
Essential
- Experience of working as part of a diverse team and contributing to an inclusive workplace culture.
Person Specification
Academic/Professional qualification/Training
Desirable
- Educated to GCSE or equivalent level, with at least 5 A*-C GCSEs or equivalent, including English and Maths
- Training on Information Governance
GOSH Culture and Values
Essential
- Our Always values ? Always welcoming ? Always helpful ? Always expert ? Always one team
Academic/Professional qualification/Training
Essential
- Evidence of continuing professional development
Experience/Knowledge
Essential
- Experience of working in an administrative, customer or patient focused role.
- Experience of working within a team as well as autonomously.
- Experience of working under pressure and keeping to tight deadlines.
- Understanding of the importance of maintaining high quality information whilst dealing with competing demands.
- Understanding and a commitment of the need for confidentiality.
- Commitment to equal opportunities for patients and staff.
Desirable
- Knowledge of NHS policy, including referral to treatment targets, waiting time standards and non-surgical admissions.
- Knowledge of computerised patient information systems. (Epic)
Skills/Abilities
Essential
- Excellent patient service and communication skills, excellent telephone manner, with the ability to deal with and prioritise enquiries.
- Excellent time management, and the ability to plan ahead and prioritise your workload and work to tight deadlines.
- Ability to work under your own initiative with a creative approach to problem solving and confidently make decisions.
- Excellent IT skills and ability to use all Microsoft packages to a high standard
- Ability to negotiate and manage conflict, including handling sensitive situations and information.
- Ability to interact with people from diverse backgrounds with varying learning abilities.
- Ability to develop and maintain effective working relationships with staff and stakeholders both internally and externally.
Desirable
- Ability to identify service improvement opportunities.
GOSH Culture and Values
Essential
- Experience of working as part of a diverse team and contributing to an inclusive workplace culture.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
