Job summary
An exciting opportunity has arisen to work in the International & Private Care Directorate within the Patient Services Hospitality team at the world-famous Great Ormond Street Hospital for Children.
We are currently looking for a talented, experienced, enthusiastic, forward thinking and well organised individual with a positive attitude and a 'patient first culture' to join us as a Hospitality Assistant for the delivery of the International and Private Hospitality Services for the International & Private Care Directorate.
If you have a passion for customer service and helping people, and you have previous experience working in customer services roles in hotels, restaurants, coffee shops, retail or hospitals, this job is waiting for you. Please note that this role focuses on customer service and not the clinical side, even though you will be working in the ward area with the clinical team.
Main duties of the job
The Hospitality team provides high quality Catering, Hospitality and Housekeeping services to our International and Private patient families staying and visiting the hospital.
You will have excellent communication and people skills to work in a team of Hospitality Assistants working within this ever-expanding department. Previous experience of working within Hospitality in healthcare is desired in order to identify and help implement service improvements.
You will have excellent organisational and interpersonal skills together with the ability to plan your own workload as well as a strong level of team working abilities. A flexible and diplomatic approach will be required in order to manage conflicting priorities.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
Academic/Professional qualification/Training
Essential
- GCSE or equivalent in English and Maths
Desirable
- Basic Food Hygiene certificate.
- NVQ L2 in a relevant subject.
Experience/Knowledge
Essential
- Previous experience of customer care in hotel services / hospitals / residential homes / schools
- Experience of working in a busy environment
- Experience in liaising with the public
- Experience in processing complaints, incidents and problem solving.
- Knowledge and understanding of different cultural needs
- Knowledge of good health and safety practice
- Accountability - Takes responsibility for own actions and promotes good team working
- Openness - Shares information and good practice appropriately
- Mutual respect - Treats others with respect
Desirable
- Relevant experience in a similar environment
- Experience of working in a food based industry
- Knowledge of basic practices that would prevent the risk of Fire
Skills/Abilities
Essential
- Ability to follow instruction
- Excellent Communication skills (oral and written)
- Ability to multitask effectively
- Ability to remain calm under pressure
- Able to prioritise and use initiative
- Ability to develop good rapport with staff, families and patients
- Excellent Customer Liaison Skills
- Ability to work within a multidisciplinary team
Person Specification
Academic/Professional qualification/Training
Essential
- GCSE or equivalent in English and Maths
Desirable
- Basic Food Hygiene certificate.
- NVQ L2 in a relevant subject.
Experience/Knowledge
Essential
- Previous experience of customer care in hotel services / hospitals / residential homes / schools
- Experience of working in a busy environment
- Experience in liaising with the public
- Experience in processing complaints, incidents and problem solving.
- Knowledge and understanding of different cultural needs
- Knowledge of good health and safety practice
- Accountability - Takes responsibility for own actions and promotes good team working
- Openness - Shares information and good practice appropriately
- Mutual respect - Treats others with respect
Desirable
- Relevant experience in a similar environment
- Experience of working in a food based industry
- Knowledge of basic practices that would prevent the risk of Fire
Skills/Abilities
Essential
- Ability to follow instruction
- Excellent Communication skills (oral and written)
- Ability to multitask effectively
- Ability to remain calm under pressure
- Able to prioritise and use initiative
- Ability to develop good rapport with staff, families and patients
- Excellent Customer Liaison Skills
- Ability to work within a multidisciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
