Job summary
The postholder will be part of a team of Credit Controllers providing a high quality and efficient credit control service to the Trust for International debt. He/she will play a supporting role in the collection of the Trust's International and Private Medical Insurer and Self pay debt and will ensure that a low debt profile is maintained.
The postholder is responsible for the routine pursuit of funds outstanding in respect of invoices raised, maintenance of records of all amounts outstanding, debtor contact details and the latest responses received from the debtor and running of reports summarising key details to Senior Credit Controller.
Main duties of the job
Credit Collection
o Maintain and review accounts receivable ledger in accordance with defined operating procedures
o Monitor collections list, contacting late-paying customers in accordance with defined operating procedures
o Place stop on accounts, as necessary, in accordance with defined operating procedures
o Generate and send customer statements and dunning letters
o Run AR aging reports
o Intensive pursuit of outstanding debtors accounts
o Refer outstanding balances to debt collection agencies
o Forward bad debt accounts to Credit Control Manager
o Attend regular ledger reviews with Credit Control Manager and complete resulting action points
o Assist Senior Credit Controller and Credit Control Manager with external debt collection agency referrals and monitoring of accounts.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
Credit Collection
Maintain and review accounts receivable ledger in accordance with defined operating procedures
Monitor collections list, contacting late-paying customers in accordance with defined operating procedures
Place stop on accounts, as necessary, in accordance with defined operating procedures
Generate and send customer statements and dunning letters
Run AR aging reports
Intensive pursuit of outstanding debtors accounts
Refer outstanding balances to debt collection agencies
Forward bad debt accounts to Credit Control Manager
Attend regular ledger reviews with Credit Control Manager and complete resulting action points
Assist Senior Credit Controller and Credit Control Manager with external debt collection agency referrals and monitoring of accounts.
Receipt Processing
Monitor unapplied cash on ledger
Apply unapplied cash to correct customer accounts
Request receipt/transaction adjustments
Prepare credit/debit notes and refund requests
Take payments via Point-of-Sale machine
Obtain missing remittance information
Query handling
Respond promptly to queries from Trust management, Customers, or other areas of finance, ensuring queries are logged and escalated as appropriate
General Duties
Perform other duties, within the AR areas, as agreed with Senior Credit Controller
Achieve performance objectives agreed with Credit Control Manager
Contribute to Accounts Receivable and Credit Control processes improvement initiatives as required
Co-ordination of the provision of supporting information on all debts
Supporting the department in the resolution of debtor disputes
Supporting agreement of quarterly and end of year debtor and creditor balances
Production of monthly monitoring reports that provide analysis or movement between periods Maintenance of the customer base, adding, amending, and deleting to ensure all data up to date and valid
To comply with the standing financial instructions of the Trust
The operation of systems and procedures to ensure all income due to I&PC is invoiced and recovered on a timely basis
Carry out any additional duties appropriate to the grade of the post, as required by Senior Finance Staff.
Other General Duties
- Maintain effective working relationships with other staff members, both within I&PC, other departments, and with external agencies. This will include working with embassies and private insurers.
- To act as part of the team of administrative and clerical staff within the division, providing cover to other members of the team when necessary and directed to do so by the Credit Control Manager.
- To respect the confidentiality of patient data and not to disclose data to any unauthorised persons.
- To undertake other appropriate duties as directed by the Head of Finance Operations.
Job description
Job responsibilities
Credit Collection
Maintain and review accounts receivable ledger in accordance with defined operating procedures
Monitor collections list, contacting late-paying customers in accordance with defined operating procedures
Place stop on accounts, as necessary, in accordance with defined operating procedures
Generate and send customer statements and dunning letters
Run AR aging reports
Intensive pursuit of outstanding debtors accounts
Refer outstanding balances to debt collection agencies
Forward bad debt accounts to Credit Control Manager
Attend regular ledger reviews with Credit Control Manager and complete resulting action points
Assist Senior Credit Controller and Credit Control Manager with external debt collection agency referrals and monitoring of accounts.
Receipt Processing
Monitor unapplied cash on ledger
Apply unapplied cash to correct customer accounts
Request receipt/transaction adjustments
Prepare credit/debit notes and refund requests
Take payments via Point-of-Sale machine
Obtain missing remittance information
Query handling
Respond promptly to queries from Trust management, Customers, or other areas of finance, ensuring queries are logged and escalated as appropriate
General Duties
Perform other duties, within the AR areas, as agreed with Senior Credit Controller
Achieve performance objectives agreed with Credit Control Manager
Contribute to Accounts Receivable and Credit Control processes improvement initiatives as required
Co-ordination of the provision of supporting information on all debts
Supporting the department in the resolution of debtor disputes
Supporting agreement of quarterly and end of year debtor and creditor balances
Production of monthly monitoring reports that provide analysis or movement between periods Maintenance of the customer base, adding, amending, and deleting to ensure all data up to date and valid
To comply with the standing financial instructions of the Trust
The operation of systems and procedures to ensure all income due to I&PC is invoiced and recovered on a timely basis
Carry out any additional duties appropriate to the grade of the post, as required by Senior Finance Staff.
Other General Duties
- Maintain effective working relationships with other staff members, both within I&PC, other departments, and with external agencies. This will include working with embassies and private insurers.
- To act as part of the team of administrative and clerical staff within the division, providing cover to other members of the team when necessary and directed to do so by the Credit Control Manager.
- To respect the confidentiality of patient data and not to disclose data to any unauthorised persons.
- To undertake other appropriate duties as directed by the Head of Finance Operations.
Person Specification
GOSH Culture and Values
Essential
- Our Always values o Always welcoming o Always helpful o Always expert o Always one team
Academic/Professional qualification/Training
Essential
- NVQ Level 4 or equivalent, or ICM / AAT part qualified or 2 years working experience in Financial Services. Prepared to undertake further training and development.
- Strong analytical skills with at least 12 months credit control experience. Able to prioritise workload and demonstrate flexibility.
- Strong communication and interpersonal skills with ability to build relationships with clients.
- Proficient in Microsoft Office, including Outlook, Word, and Excel.
Skills/Abilities
Essential
- Ability to make judgements involving a range of facts or situations, which require analysis or comparison of a range of options.
- Effectively plan and organise straightforward tasks, activities, or programmes, some of which may be ongoing.
- Be capable of following policies which are determined by others, and may be required to comment on policies, procedures, and developments.
- Strong understanding of processing and reconciling a variety of accounting transactions.
- Ability to follow standard operating procedures, good practice and established precedents and understands what results or standards are to be achieved.
- Ability to take leadership on personal development and identify areas for own improvement.
- Ability to provide and receive routine information orally, in writing or electronically to inform and resolve work colleagues, customers, and service providers' queries.
- Strong communicator with the confidence to provide advice in own work area.
- Ability to work as a team player.
- Ability to professionally represent I&PC.
- Customer-orientated approach and ability to be culturally sensitive as required.
- Discreet and able to maintain confidentiality.
GOSH Culture and Values
Essential
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Person Specification
GOSH Culture and Values
Essential
- Our Always values o Always welcoming o Always helpful o Always expert o Always one team
Academic/Professional qualification/Training
Essential
- NVQ Level 4 or equivalent, or ICM / AAT part qualified or 2 years working experience in Financial Services. Prepared to undertake further training and development.
- Strong analytical skills with at least 12 months credit control experience. Able to prioritise workload and demonstrate flexibility.
- Strong communication and interpersonal skills with ability to build relationships with clients.
- Proficient in Microsoft Office, including Outlook, Word, and Excel.
Skills/Abilities
Essential
- Ability to make judgements involving a range of facts or situations, which require analysis or comparison of a range of options.
- Effectively plan and organise straightforward tasks, activities, or programmes, some of which may be ongoing.
- Be capable of following policies which are determined by others, and may be required to comment on policies, procedures, and developments.
- Strong understanding of processing and reconciling a variety of accounting transactions.
- Ability to follow standard operating procedures, good practice and established precedents and understands what results or standards are to be achieved.
- Ability to take leadership on personal development and identify areas for own improvement.
- Ability to provide and receive routine information orally, in writing or electronically to inform and resolve work colleagues, customers, and service providers' queries.
- Strong communicator with the confidence to provide advice in own work area.
- Ability to work as a team player.
- Ability to professionally represent I&PC.
- Customer-orientated approach and ability to be culturally sensitive as required.
- Discreet and able to maintain confidentiality.
GOSH Culture and Values
Essential
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
