Job summary
We are seeking skilled and compassionate individuals to join the NHS Children and Young People's Gender Service (London) in the role of Patient Pathway Co-ordinator.
The Patient Pathway Co-ordinator will be responsible for ensuring the efficient management of patient journeys through the service, from initial referral to the conclusion of treatment. The role involves working closely with clinical teams, families, and young people, ensuring that administrative processes are streamlined and that patients receive timely access to the appropriate services. This role is critical in ensuring the service runs smoothly, providing administrative support, tracking progress, and managing appointments.
The successful candidate will be someone with experience working within a multidisciplinary team in a healthcare or social care environment, with a passion for supporting young people. A commitment to working in an inclusive and empathetic manner is essential. You should have excellent communication skills, a proactive approach to problem-solving, and the ability to work efficiently in a high-pressure environment. Candidates must have a good general level of education, with English and Maths to GCSE standard or equivalent.
This is a full-time position, 37.5 hours per week, Monday to Friday.
Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received. We encourage interested candidates to apply as soon as possible
Main duties of the job
The Children and Young People's Gender Service is delivered by a comprehensive, multidisciplinary team, including paediatricians, mental health practitioners, youth workers, nurses, speech and language therapists, and occupational therapists. The service provides an in-depth assessment of each child or young person's needs, culminating in a personalized care plan developed collaboratively with them and, when appropriate, their families or supporters. A range of care interventions is offered to address mental, physical, emotional, psychological, and social needs.
The post holder will play a key role in actively managing the administrative processes within the patient care pathway. They will identify and progress the next steps in line with clinical needs, ensuring a smooth and efficient journey for patients. This includes developing an understanding of the pathway milestones and providing comprehensive administrative support to the multidisciplinary team in their care of children and young people.
About us
Following the recommendations of the Cass Review, NHS England has developed a new clinical model for gender identity services for children and young people, emphasising regional delivery through multidisciplinary care centres.
The London regional centre, based in London, is delivered by a partnership of Evelina London Children's Hospital (part of Guy's and St Thomas' NHS Foundation Trust), GreatOrmond Street Hospital, and the South London and Maudsley NHS Foundation Trust. The North West regional centre, based in Manchester and Liverpool, is delivered by a partnership of Alder Hey Children's NHS Foundation Trust and the Royal Manchester Children's Hospital (part of Manchester University NHS Foundation Trust).
As of 2024, the South West regional centre, based at University Hospital Bristol and Weston NHS Foundation Trust, also went live, further strengthening the national network of hubs.
These centres work together to provide high-quality, timely care to young people across the UK, including addressing the national waiting list. Additional centres are expected to launch in the future as the service continues to evolve and expand its reach.
We are committed to fostering an environment that values diversity, promotes equality of opportunity, and ensures all staff and families feel respected and supported.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
Culture and Values
Essential
- oExperience of working as part of a diverse team.
- oExperience of contributing to an inclusive workplace culture
Academic/Professional qualification/Training
Essential
- oGood general education with English and Maths to GCSE standard or equivalent
- oEducated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- oEvidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable
- oIT package qualification/training, e.g. European Computer Driving Licence (ECDL)
- oCustomer services qualification/training
Experience/Knowledge
Essential
- oSignificant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
- oAbility to deal with a range of issues independently and efficiently
- oProven administrative experience
- oExperience of working with children and young people or demonstrate an understanding of the potential needs of the children and young people
Desirable
- oExperience of an administrative role within the NHS
- oExperience of supervising staff
Skills/Abilities
Essential
- oExcellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- oAbility to work both autonomously and in a team
- oTo be flexible in their approach to the work, according to priorities and changing organisational systems
- oTo work on site for the majority of the week
- oMust be able to work from a desk environment for extended periods.
- oAbility to deal with difficult service users and challenging situations
- oDemonstrable experience of data collection, presentation, report writing and handling of data quality issues
- oAbility to work with confidential data and information and deal with sensitive issues discreetly
- oAbility to follow complex protocols and feedback to senior staff as appropriate
- oOrganisational and time management skills to meet deadlines
- oPossess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands
- oStrong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- oExcellent interpersonal and communication skills face to face, in writing and on the telephone
- oAbility to plan, organise and prioritise own workload and that of junior staff
- oAbility to prepare reports (written and data) using a variety of software packages and present in an easy-to-read format
Desirable
- oUnderstanding of peer review process and governance processes
- oKnowledge of medical terminology
Person Specification
Culture and Values
Essential
- oExperience of working as part of a diverse team.
- oExperience of contributing to an inclusive workplace culture
Academic/Professional qualification/Training
Essential
- oGood general education with English and Maths to GCSE standard or equivalent
- oEducated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- oEvidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable
- oIT package qualification/training, e.g. European Computer Driving Licence (ECDL)
- oCustomer services qualification/training
Experience/Knowledge
Essential
- oSignificant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
- oAbility to deal with a range of issues independently and efficiently
- oProven administrative experience
- oExperience of working with children and young people or demonstrate an understanding of the potential needs of the children and young people
Desirable
- oExperience of an administrative role within the NHS
- oExperience of supervising staff
Skills/Abilities
Essential
- oExcellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- oAbility to work both autonomously and in a team
- oTo be flexible in their approach to the work, according to priorities and changing organisational systems
- oTo work on site for the majority of the week
- oMust be able to work from a desk environment for extended periods.
- oAbility to deal with difficult service users and challenging situations
- oDemonstrable experience of data collection, presentation, report writing and handling of data quality issues
- oAbility to work with confidential data and information and deal with sensitive issues discreetly
- oAbility to follow complex protocols and feedback to senior staff as appropriate
- oOrganisational and time management skills to meet deadlines
- oPossess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands
- oStrong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- oExcellent interpersonal and communication skills face to face, in writing and on the telephone
- oAbility to plan, organise and prioritise own workload and that of junior staff
- oAbility to prepare reports (written and data) using a variety of software packages and present in an easy-to-read format
Desirable
- oUnderstanding of peer review process and governance processes
- oKnowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
