Job summary
We are seeking skilled, compassionate, and proactive individuals to join the NHS Children and Young People's Gender Service (London) as an Administrator. This is a pivotal role within a nationally networked service, providing vital administrative support and exceptional customer care to children, young people, and their families during their care journey.
Applicants should have experience delivering high-quality administrative support as part of a diverse and inclusive team. Proven expertise in business administration and a commitment to maintaining high standards in a dynamic and sensitive environment are essential.
The post holder will act as the first point of contact at the reception desk, ensuring timely, relevant advice and assistance to all children and young people, their families, and other visitors. They will support the department by providing excellent administrative services, including typing and formatting documents, supporting meetings and projects, maintaining databases, and undertaking other responsibilities to ensure the smooth running of the service.
Candidates must have a good general level of education, with English and Maths to GCSE standard or equivalent.
This is a full-time role, 37.5 hours per week, Monday to Friday.
Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received. We encourage interested candidates to apply as soon as possible.
Main duties of the job
The NHS Children and Young People's Gender Service is delivered by a multidisciplinary team that includes paediatricians, mental health practitioners, youth workers, nurses, speech and language therapists, and occupational therapists. The service provides in-depth assessments of children and young people's needs and develops personalised care plans in collaboration with them and, if needed, those supporting them. A range of care interventions may be offered, depending on the individual's requirements.
As the first point of contact for callers, visitors, and deliveries, the post holder will interact with a diverse range of individuals and will manage enquiries with professionalism and sensitivity. Core responsibilities will include:
Delivering exceptional customer care to children, young people, and their families.
Performing general office duties such as maintaining stationery supplies, sorting mail, photocopying, filing, and assisting with site management.
Providing administrative support to the service team, including managing databases, supporting projects and meetings, and preparing documents.
Due to the nature of the service, the post holder must demonstrate flexibility and adaptability in their approach to work, accommodating evolving priorities and systems.
About us
Following the recommendations of the Cass Review, NHS England has developed a new clinical model for gender identity services for children and young people, emphasising regional delivery through multidisciplinary care centres.
The London regional centre, based in London, is delivered by a partnership of Evelina London Children's Hospital (part of Guy's and St Thomas' NHS Foundation Trust), Great Ormond Street Hospital, and the South London and Maudsley NHS Foundation Trust.
The North West regional centre, based in Manchester and Liverpool, is delivered by a partnership of Alder Hey Children's NHS Foundation Trust and the Royal Manchester Children's Hospital (part of Manchester University NHS Foundation Trust). As of 2024, the South West regional centre, based at University Hospital Bristol and Weston NHS Foundation Trust, also went live, further strengthening the national network of hubs.
These centres work together to provide high-quality, timely care to young people across the UK, including addressing the national waiting list. Additional centres are expected to launch in the future as the service continues to evolve and expand its reach.
We are committed to fostering an environment that values diversity, promotes equality of opportunity, and ensures all staff and families feel respected and supported.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
Culture and Values
Essential
- oExperience of working as part of a diverse team.
- oExperience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training
Essential
- oGood general education with English and Maths to GCSE standard or equivalent
- oNVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. experience in administrative roles
Desirable
- oMinimum 55+ wpm typing speed
Experience/Knowledge
Essential
- oProven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
- oExperience working in a customer service setting
Skills/Abilities
Essential
- oProficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- oAbility to work as part of a team as well as using own initiative
- oExcellent organisational skills and attention to detail
- oConfidence in making decisions when dealing with competing priorities
- oExcellent command of English - both written and spoken
- oAble to demonstrate excellent written English including grammar, punctuation and structuring written text
- oAbility to work methodically in a busy environment and meet deadlines
- oAbility to develop and maintain good working relationships with all levels of staff
- oAbility to handle confidential and sensitive information appropriately
Desirable
- oKnowledge of medical terminology
- oExperience of working with hospital administration systems e.g. EPIC or other hospital system
- oExperience of working with children and young people or demonstrate an understanding of the potential needs of the children and young people
Physical Requirements
Essential
- oThere may be some physical requirement to lift stationary boxes and files.
- oTo work on site to cover the reception desk
Other
Essential
- oTo be flexible in their approach to the work, according to priorities and changing organisational systems
Person Specification
Culture and Values
Essential
- oExperience of working as part of a diverse team.
- oExperience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training
Essential
- oGood general education with English and Maths to GCSE standard or equivalent
- oNVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. experience in administrative roles
Desirable
- oMinimum 55+ wpm typing speed
Experience/Knowledge
Essential
- oProven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
- oExperience working in a customer service setting
Skills/Abilities
Essential
- oProficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- oAbility to work as part of a team as well as using own initiative
- oExcellent organisational skills and attention to detail
- oConfidence in making decisions when dealing with competing priorities
- oExcellent command of English - both written and spoken
- oAble to demonstrate excellent written English including grammar, punctuation and structuring written text
- oAbility to work methodically in a busy environment and meet deadlines
- oAbility to develop and maintain good working relationships with all levels of staff
- oAbility to handle confidential and sensitive information appropriately
Desirable
- oKnowledge of medical terminology
- oExperience of working with hospital administration systems e.g. EPIC or other hospital system
- oExperience of working with children and young people or demonstrate an understanding of the potential needs of the children and young people
Physical Requirements
Essential
- oThere may be some physical requirement to lift stationary boxes and files.
- oTo work on site to cover the reception desk
Other
Essential
- oTo be flexible in their approach to the work, according to priorities and changing organisational systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
