Job summary
International & Private Care (I&PC) at Great Ormond Street Hospital provides tertiary and quaternary specialist care to children from over 90 countries each year as well as UK private patients. The patients attending I&PC often cannot access the complex treatment and care they require in their home country and are funded by their government, employer, or insurance, to access care in I&PC.
Reporting to the Chief Operating Officer, the postholder will provide strategic leadership to existing and new international activities within GOSH, with a primary focus on the delivery of a high performing and financially successful private patient business.
The postholder will be responsible for the provision of a responsive service in our purpose built Octav Botnar Wing at Great Ormond Street. International and Private Care (I&PC) treats and cares for children with an unrivalled range of medical and surgical conditions including haematology/oncology, immunology, neurology, neurosurgery, gastroenterology, ENT, metabolic, and nephro-urology disorders.
I&PC has extensive links with many of the Gulf States and has an overseas office in United Arab Emirates through which our network is maintained and developed. The office helps smooth the process for admission to I&PC at GOSH as well as provide follow-up support to patients, and their families once they have returned home.
Main duties of the job
- Provide leadership and direct oversight to the operational management of GOSH's private practice business, through an understanding of the business models and the challenges they face.
- Specifically be accountable for the delivery of the effective operations of the private patient service within the UK and internationally, ensuring its year-on-year growth alongside a clear strategy for improving profit margins.
- Ensure all operations meet the required standards of clinical and corporate governance applicable to the areas in which they operate.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Culture and Values
Essential
- Our Always values oAlways welcoming oAlways helpful oAlways expert oAlways one team
- Knowledge and understanding of diverse backgrounds and perspectives
- Understanding of Diversity and Inclusion challenges in the workplace
- Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace
Academic/Professional qualification/Training
Essential
- Masters level qualification or equivalent management qualification
- Evidence of on-going personal and professional development
Experience/Knowledge
Essential
- Senior leadership at director level in a commercial health care organisation
- Effective management of considerable resources and budgets, delivering long term financial sustainability and outstanding value for money
- Building and leading successful and effective teams to create positive and productive workplaces for innovation and commercial activity to thrive
- Negotiating and managing commercial contracts and investment programmes to maximise the benefits and outcomes
- Running a patient and customer focused business with emphasis on excellence, safety, profitability, productivity and efficiency
- Experience of dealing with a range of complex issues within a political or demanding stakeholder environment
Skills/Abilities
Essential
- Demonstrable commercial knowledge of health care markets and how they operate
- Exceptional interpersonal, negotiating and influencing skills
- Ability to think and act strategically and to articulate a clear sense of direction and vision to internal and external audiences
- Ability to build effective relationships internally and externally, and the ability to inspire confidence with key partners
- Demonstrable leadership and ambassadorial skills with an ability to demonstrate a flexible leadership style - consensual and participative but decisive when warranted
- Commitment and passion for excellence in clinical care, research and education, with the ability to embed such an ethos at all levels of the organisation
Person Specification
Culture and Values
Essential
- Our Always values oAlways welcoming oAlways helpful oAlways expert oAlways one team
- Knowledge and understanding of diverse backgrounds and perspectives
- Understanding of Diversity and Inclusion challenges in the workplace
- Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace
Academic/Professional qualification/Training
Essential
- Masters level qualification or equivalent management qualification
- Evidence of on-going personal and professional development
Experience/Knowledge
Essential
- Senior leadership at director level in a commercial health care organisation
- Effective management of considerable resources and budgets, delivering long term financial sustainability and outstanding value for money
- Building and leading successful and effective teams to create positive and productive workplaces for innovation and commercial activity to thrive
- Negotiating and managing commercial contracts and investment programmes to maximise the benefits and outcomes
- Running a patient and customer focused business with emphasis on excellence, safety, profitability, productivity and efficiency
- Experience of dealing with a range of complex issues within a political or demanding stakeholder environment
Skills/Abilities
Essential
- Demonstrable commercial knowledge of health care markets and how they operate
- Exceptional interpersonal, negotiating and influencing skills
- Ability to think and act strategically and to articulate a clear sense of direction and vision to internal and external audiences
- Ability to build effective relationships internally and externally, and the ability to inspire confidence with key partners
- Demonstrable leadership and ambassadorial skills with an ability to demonstrate a flexible leadership style - consensual and participative but decisive when warranted
- Commitment and passion for excellence in clinical care, research and education, with the ability to embed such an ethos at all levels of the organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
