Service Coordinator

Job summary

As a Service Coordinator you should have excellent written and verbal communication; strong administrative and organisational skills, be proficient in MS Word and Excel, diary management, and minute taking. You should be able to demonstrate that you are a team player but can work independently with minimal supervision.

You will be expected to lead by example and demonstrate the Trust's Always Values to deliver an enhanced service:

• Always welcoming
• Always helpful
• Always expert
• Always one team

Main duties of the job

To provide full secretarial and administrative support to the clinical team, undertaking general typing of correspondence, reports, letters and minutes using audio or copy typing as required. To ensure all correspondence is accurate and produced within agreed timescales.

Review all patient demographics when speaking to them, to ensure that EPR is up to date. Ensuring that patients' up to date contact numbers address and GP details are up to date.

As and when required to accurately type non-routine / urgent patient related information including medical reports, minutes, and discharge summaries within a specific time frame.

To make appointment bookings following the departments procedures and protocols as well as appropriate RTT and clinical waiting times.

To escalate to the manager when a patient cannot be booked within timescales according to relevant assigned category.

Escalate any delays in appointments or any delayed referrals.

To escalate to the manager when a patient cannot be booked within timescales according to relevant assigned category.

To contact patients and families following the reasonable offer criteria as per the Patient Access Policy.

Reschedule appointments where necessary in line with the Trusts Patient Access Policy. Escalating any potential breaches to the policy before actioning.

About us

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.