Job summary
This post is designed to help maintain a high level of non-clinical services within the clinical environment. This Job Description describes the duties that come under the remit of the general Housekeeper Service. Duties that are required by individual wards are listed and described within the bespoke Service Level Agreement (SLA) for the department.
The post holder will be responsible for the co-ordination of services provided by the Development and Property Services departments and will be required to work closely the associated managers and service providers. This post holder will monitor compliance with legally required standards and quality standards, report deficiencies and take appropriate action. Support will be provided by the Floor Manager and the Facilities Management team.
Main duties of the job
Have knowledge and understanding of the patient environment and its associated required standards.
Have knowledge and understanding of how the associated Estates and Facilities (EFM) Services (i.e. Catering, Portering, Linen, Works, Materials Management, Domestic Services) work and provide the individual service to the Ward and how to access these.
Follow the Trust Infection Control policies and procedures when carrying out all aspects of their role e.g., food safety, hand hygiene, decontamination, infection cleans.
Provide excellent communication between the wards and EFM to ensure effective coordination of support services at ward level.
Participate in risk and incident management in line with Trust and local Policies.
To have a full understanding of the Trust's Safeguarding Policy and Guidelines and what actions should be taken if you have any concerns.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
- Our Always values
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Academic/Professional qualification/Training
Essential
- GCSE or equivalent in English and Maths
Desirable
- Basic Food Hygiene Certificate
- NVQ Level 2 in a relevant subject
Experience/Knowledge
Essential
- Previous experience of customer care in hotel services/hospitals/residential homes/schools
- Experience of working in a busy environment
- Experience in dealing with complaints, incidents and problem solving
- Knowledge and understanding of different cultural needs
- Knowledge of good health and safety practice
- Knowledge of basic practices that would prevent the risk of fire
- Accountability - takes responsibility for own actions and promotes good team working
- Openness - shares information and good practice appropriately
- Mutual respect - treats others with respect
Desirable
- Experience of working in a food-based industry
Skills/Abilities
Essential
- Ability to follow instructions
- Excellent communication skills (oral and written)
- Ability to multi-task effectively
- Ability to remain calm under pressure
- Able to prioritise and use initiative
- Ability to develop good rapport with staff, families, and patients
- Basic computer skills
- Excellent customer service skills
- Ability to work within a multi-disciplinary team
Person Specification
GOSH Culture and Values
Essential
- Our Always values
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Academic/Professional qualification/Training
Essential
- GCSE or equivalent in English and Maths
Desirable
- Basic Food Hygiene Certificate
- NVQ Level 2 in a relevant subject
Experience/Knowledge
Essential
- Previous experience of customer care in hotel services/hospitals/residential homes/schools
- Experience of working in a busy environment
- Experience in dealing with complaints, incidents and problem solving
- Knowledge and understanding of different cultural needs
- Knowledge of good health and safety practice
- Knowledge of basic practices that would prevent the risk of fire
- Accountability - takes responsibility for own actions and promotes good team working
- Openness - shares information and good practice appropriately
- Mutual respect - treats others with respect
Desirable
- Experience of working in a food-based industry
Skills/Abilities
Essential
- Ability to follow instructions
- Excellent communication skills (oral and written)
- Ability to multi-task effectively
- Ability to remain calm under pressure
- Able to prioritise and use initiative
- Ability to develop good rapport with staff, families, and patients
- Basic computer skills
- Excellent customer service skills
- Ability to work within a multi-disciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
