Job summary
An exciting opportunity has arisen for an enthusiastic, highly motivated Service Coordinator to join the Neurology team within the Brain Directorate at Great Ormond Street Hospital for Children, NHS Foundation Trust.
You will need to provide an administrative support for the service. This involves managing clinics and subsequent correspondence, providing excellent customer service to patients and families, and undertaking pathway management and validation.
As well as working closely with the Consultants, Allied Health Professionals, Registrars and Clinical Nurse Specialists within the Trust, you may also be asked to liaise with external agencies. You must be able to work calmly under pressure and have a proven track record in using your own initiative and prioritizing your workload in to meet tight deadlines.
Main duties of the job
- To be the first point of contact for patients/parents, GPs, referrers and other healthcare professionals, managers and staff contacting the department.
- To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
- Provide expert advice and leadership to ensure that high quality service is delivered.
- Liaise with clinicians and managers on all issues pertaining to the delivery of the service and follow through any necessary actions.
- Train/support onboarding and /or demonstrate own activities to new or less experienced employees / support day to day coordination of staff.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
- GOSH Always Values
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training
Essential
- Educated to GCSE Level or equivalent
- Concise written English
Experience/Knowledge
Essential
- Experience of working in an administrative role
- Experience of working in a clinical / medical environment
- Experience of using Microsoft Office programmes
- Experience of working with sensitive information and maintaining confidentiality
- Medical Terminology or commitment to undertake training.
Desirable
- Experience of using patient information systems
Skills/Abilities
Essential
- Word processing skills, including accurate proof reading
- Ability to communicate clearly with patients by phone
- Ability to manage a busy and varied workload
- Ability to work autonomously with the confidence to make decisions
- Ability to maintain a professional attitude in a pressurised environment
- Diary management skills
- Ability to manage a busy and varied workload
- Excellent communication and interpersonal skills including the ability to exercise diplomacy
Desirable
- Audio typing (service dependent)
Person Specification
GOSH Culture and Values
Essential
- GOSH Always Values
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training
Essential
- Educated to GCSE Level or equivalent
- Concise written English
Experience/Knowledge
Essential
- Experience of working in an administrative role
- Experience of working in a clinical / medical environment
- Experience of using Microsoft Office programmes
- Experience of working with sensitive information and maintaining confidentiality
- Medical Terminology or commitment to undertake training.
Desirable
- Experience of using patient information systems
Skills/Abilities
Essential
- Word processing skills, including accurate proof reading
- Ability to communicate clearly with patients by phone
- Ability to manage a busy and varied workload
- Ability to work autonomously with the confidence to make decisions
- Ability to maintain a professional attitude in a pressurised environment
- Diary management skills
- Ability to manage a busy and varied workload
- Excellent communication and interpersonal skills including the ability to exercise diplomacy
Desirable
- Audio typing (service dependent)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
