Mandarin Speaking Customer Service Coordinator

Job summary

An exciting opportunity has arisen for an enthusiast, committed and passionate individual to join the administrative team, within International and Private Care Unit.

The Mandarin Customer Service Coordinator post holder will be able to cover all areas of the administration service ensuring a high level of customer service is delivered to all users. The post combines a number of functions to support the Referrals & Appointments, Admissions, Marketing & Referral partnership and Interpreting service for the International & Private Care unit.The post holder will be required to communicate complex and sensitive information in Mandarin and English. Non Mandarin speakers need not apply.The post-holder will be the first point of contact within a busy department. The individual will be required to provide a high level of customer care, work autonomously, priorities own workload and act on own initiative.The post holder may be required to cover other duties within the administration service including Caterpillar Outpatients in times of absence. You will be required to wear the IPP uniform.

You will also be required to work shift hours on rotation between Monday -Thursday 07:00-20:00, Friday 07:00-18:00 and Saturday 07:00-15:00. Please note these hours are on a rotational basis and are non-negotiable. You may be required to work alternative hours depending on the needs of the service.

Main duties of the job

The Mandarin Customer Service Coordinator post holder will be able to cover all areas of the administration service ensuring a high level of customer service is delivered to all users. The post combines a number of functions to support the Referrals & Appointments, Admissions, Marketing & Referral partnership and Interpreting service for the International & Private Care unit.The key tasks for this post are to:o Ensure that referrers, consultants, patients and their families are provided with an excellent customer service that is focused on meeting the customer's needs and expectations.o Provide an efficient and effective administration service to our stakeholders.o To work closely with all staff to ensure the correct information is obtained from the families at the point of registration.o Co-ordinate and book investigations on request, including treatment plans and estimates of cost for the treatment.o Be proactive and work effectively as part of the team to provide Mandarin interpreting support when required.o To be able to provide cover within all administrative areas of I&PC Patient Services to meet service demand.

About us

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.