Job summary
We are seeking a skilled and compassionate individual to join the new NHS Children and Young People's Gender Service (London) in the role of Assistant Service Manager.
This role is to support the Service Manager in the delivery of a range of services. This will involve delivering against targets in a range of service areas and will involve ensuring the provision of high-quality reception and medical secretarial service to patients and consultants and medical teams within the department.
Applicants must be educated to a Higher National Certificate level or have equivalent experience and have achieved GCSE Maths and English. Applicants must have significant experience of staff supervision and staff management, experience of delivering administrative and clerical outpatient services, and of managing the delivery of an effective service.
This role is a full-time role for 37.5 hours per week, Monday-Friday
Main duties of the job
The Children and Young People's Gender Service will be delivered by a wide multi-disciplinary team including paediatricians, mental health practitioners, youth workers, nurses, speech and language therapists and occupational therapists. Children and young people will receive an in-depth assessment of their needs, and a care plan will be developed with them and, if needed, those supporting them. Children and young people may be offered a range of care interventions.
The post holder will be involved in operational management of the service, involving working autonomously to understand and drive operating targets, budget controls and relevant HR management. The post holder will also be involved in the development and writing of office policies and procedures and managing the implementation of office systems. The role also involves day-to-day managerial responsibility for administration and secretarial staff within the service.
About us
Following the recommendations of The Cass Review Interim Report, two new nationally networked services led by specialist children's tertiary care providers are being established. The Southern Hub, based in London, is delivered by a partnership of Evelina London Children's Hospital (part of Guy's and St Thomas' NHS Foundation Trust), Great Ormond Street Hospital and the South London and Maudsley NHS Foundation Trust.
The Northern Hub is delivered by a partnershipof Alder Hey Children's NHS Foundation Trust and the Royal Manchester Children's Hospital (part of Manchester University NHS Foundation Trust). This role is based in the Southern Hub.
We are committed to promoting an environment that embraces diversity and promotes equality of opportunity. We would like all our families and staff to feel valued and respected because we try to understand and provide for their individual needs.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
Culture and Values
Essential
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training
Essential
- Educated to HNC/Equivalent Diploma/equivalent experience
- GCSE Maths & English
- Track record of significant continuous professional and management development
Experience/Knowledge
Essential
- Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
- Have significantly contributed to meeting operational objectives
- Experience of delivering Administrative and Clerical Outpatient Services
- Experience of managing the delivery of an effective service demonstrating the following: o Evidence of introducing and supporting change processes o Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary teams o Evidence of positively influencing organisational culture
- Track record of supporting the management of innovation and service improvements
- Experience of working with children and young people or demonstrate an understanding of the potential needs of the children and young people.
Desirable
- Have significantly contributed to meeting strategic objectives
- Experience of delivering services on a multi-site basis
Skills/Abilities
Essential
- Leadership and influencing skills
- Strong verbal and written skills
- Highly motivated and ability to work independently
- Ability to respond to changing demands
- Excellent interpersonal, presentation and written communication skills
Desirable
- Financial management and analysis skills
Other
Essential
- To be flexible in their approach to the work, according to priorities and changing organisational systems
Person Specification
Culture and Values
Essential
- Experience of working as part of a diverse team.
- Experience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training
Essential
- Educated to HNC/Equivalent Diploma/equivalent experience
- GCSE Maths & English
- Track record of significant continuous professional and management development
Experience/Knowledge
Essential
- Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
- Have significantly contributed to meeting operational objectives
- Experience of delivering Administrative and Clerical Outpatient Services
- Experience of managing the delivery of an effective service demonstrating the following: o Evidence of introducing and supporting change processes o Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary teams o Evidence of positively influencing organisational culture
- Track record of supporting the management of innovation and service improvements
- Experience of working with children and young people or demonstrate an understanding of the potential needs of the children and young people.
Desirable
- Have significantly contributed to meeting strategic objectives
- Experience of delivering services on a multi-site basis
Skills/Abilities
Essential
- Leadership and influencing skills
- Strong verbal and written skills
- Highly motivated and ability to work independently
- Ability to respond to changing demands
- Excellent interpersonal, presentation and written communication skills
Desirable
- Financial management and analysis skills
Other
Essential
- To be flexible in their approach to the work, according to priorities and changing organisational systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
