Job summary
The ICT department are currently seeking to appoint to a Desktop Support Engineer.
The ideal candidate will have recently been involved with early life and daily support of Office 365 and will understand how to build strong customer relationships based on trust and technical respect. You will be an individual who provides fast and effective support for clients, working as part of a onsite, client facing, support team.
Main duties of the job
The ideal candidate will have:
-Proven work experience as Desktop Support Engineer or Support Technician.-Extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.-Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.-Knowledge of Microsoft Windows 10, software applications (Office 365, Intune) and remote connection systems.-Ability to solve complex hardware and software issues.-Ability to work after hours if necessary.-Excellent interpersonal skills.-Good written and verbal communication skills.-Proven experience working within ITIL governance.-ITIL Foundation (desirable)
- Audio visual meeting room support of software and hardware
- Proven record of AV maintenance and support across different sites. and Investigating failures, providing technical expertise
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Our always values
Essential
Skills and abilities
Essential
- Comprehensive hands-on AV equipment troubleshooting experience
- Experience creating technical documentation
- Understanding of ISDN, VoIP and other telecommunications networks and equipment
- Extensive equipment support experience ideally with Cisco / Polycom equipment
- Working knowledge of automation, telecommunications, and IT networks
- Ability to work closely with cross-functional teams including leads and to cross train AV Skillsets to other team members
- Good interpersonal skills & telephone manner
- Strong negotiating and influencing skills - able to work positively as a team member
Desirable
- Data/LCD & HD projection, sound, integrated control systems and video conferencing, telephone conferencing equipment
Education, training and qualifications
Essential
- Educated to Degree Level, or equivalent Professional experience (3+ years) working within an ICT specialist environment
Desirable
- ITIL Foundation Qualification or equivalent understanding of ITIL Principles
- Additional Microsoft, Cisco or other IT Technical Qualifications
Knowledge & Experience
Essential
- Experience of working directly with the technologies below :
- Relevant Professional qualification and experience in ICT related disciplines
- All aspects of Audio Visual Service best practice, including Health & Safety
- Experience working within an ICT environment that operates under the ITIL Service Management framework.
- Microsoft Windows Operating Systems (primarily Windows 7/8.1 and Windows 10) Extensive Mac OS X Support experience in enterprise environment Microsoft Office application suite (primarily 2010/2016 & O365)
- Desktop, Laptop, Apple Mac & iOS devices and their components
- Previous experience building a working desktop PCs & Apple Macs from component parts, upgrading individual components on a desktop/laptop device.
- Good knowledge of endpoint hardware implementation supporting Service and Project Delivery
- Basic understanding of networking fundamentals, experience of network troubleshooting and network patching
- Good working knowledge of application lifecycle management
- Working knowledge of Server Administration 2012, 2016 and later
- Technical familiarity in the following areas: MS SQL Server 2012 and later, ESXi VMware and Citrix XenApp, IIS, Apache, Linux, MySQL, Application delivery using App-V and System Centre SharePoint, Drupal, Joomla and WordPress Powershell, VBscript, WMI, T-SQL, Javascript, Polycom, AMX, BlueJeans
Desirable
- Good working knowledge of MDM Solutions
Other Requirements
Essential
- Accountability - Takes responsibility for own actions and promotes good team working.
- Openness - Shares information and good practice appropriately
- Mutual respect - Treats others with courtesy and respect at all times
Person Specification
Our always values
Essential
Skills and abilities
Essential
- Comprehensive hands-on AV equipment troubleshooting experience
- Experience creating technical documentation
- Understanding of ISDN, VoIP and other telecommunications networks and equipment
- Extensive equipment support experience ideally with Cisco / Polycom equipment
- Working knowledge of automation, telecommunications, and IT networks
- Ability to work closely with cross-functional teams including leads and to cross train AV Skillsets to other team members
- Good interpersonal skills & telephone manner
- Strong negotiating and influencing skills - able to work positively as a team member
Desirable
- Data/LCD & HD projection, sound, integrated control systems and video conferencing, telephone conferencing equipment
Education, training and qualifications
Essential
- Educated to Degree Level, or equivalent Professional experience (3+ years) working within an ICT specialist environment
Desirable
- ITIL Foundation Qualification or equivalent understanding of ITIL Principles
- Additional Microsoft, Cisco or other IT Technical Qualifications
Knowledge & Experience
Essential
- Experience of working directly with the technologies below :
- Relevant Professional qualification and experience in ICT related disciplines
- All aspects of Audio Visual Service best practice, including Health & Safety
- Experience working within an ICT environment that operates under the ITIL Service Management framework.
- Microsoft Windows Operating Systems (primarily Windows 7/8.1 and Windows 10) Extensive Mac OS X Support experience in enterprise environment Microsoft Office application suite (primarily 2010/2016 & O365)
- Desktop, Laptop, Apple Mac & iOS devices and their components
- Previous experience building a working desktop PCs & Apple Macs from component parts, upgrading individual components on a desktop/laptop device.
- Good knowledge of endpoint hardware implementation supporting Service and Project Delivery
- Basic understanding of networking fundamentals, experience of network troubleshooting and network patching
- Good working knowledge of application lifecycle management
- Working knowledge of Server Administration 2012, 2016 and later
- Technical familiarity in the following areas: MS SQL Server 2012 and later, ESXi VMware and Citrix XenApp, IIS, Apache, Linux, MySQL, Application delivery using App-V and System Centre SharePoint, Drupal, Joomla and WordPress Powershell, VBscript, WMI, T-SQL, Javascript, Polycom, AMX, BlueJeans
Desirable
- Good working knowledge of MDM Solutions
Other Requirements
Essential
- Accountability - Takes responsibility for own actions and promotes good team working.
- Openness - Shares information and good practice appropriately
- Mutual respect - Treats others with courtesy and respect at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
