Job summary
You will form part of an administrative and clerical team providing comprehensive administrative support to the Radiology Service, in particular the General Radiology Department. Under the guidance of the Team Leader and the managerial team, the post-holder will assist with general administrative / clerical duties and provide cross cover during periods of absence.
You will be required to provide a professional and positive administration support to the department. The role involves excellent organisational skills, customer care, reliable and consistent service and robust team working and provision of cover.
The post includes being able to communicate with families and children in an appropriate and sensitive manner, supporting the Trust code of confidentiality.
Main duties of the job
- To provide general administrative support such as photocopying, answering telephone calls, and assisting the administrative team with organisation of clinics and admissions
- To check in patients arriving to the department
- To book Radiology appointments using EPIC, the Electronic Patient Record (EPR) system as per request from IR Clinicians or Service Coordinators
- Demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy and a good telephone manner.
- To develop competence in using EPIC, the Electronic Patient Record (EPR) system to provide assistance to the administration team
- Extend existing competences through participation in an appraisal system, identifying learning goals with line manager and document annually in a personal development plan
- See JD for further information
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values Essential
Essential
- Our Always values
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training
Essential
- GCSE standard in English and Maths (grade C or above) or equivalent
- Proven written skills, including good grammar and punctuation
Desirable
- Qualification in office administration
Experience/Knowledge
Essential
- A competent working knowledge of windows-based computer systems - Knowledge of Excel spread sheets, Word and Access
- Experience of working as part of a team as well as autonomously
- Awareness of the importance of maintaining high quality information while dealing with competing demands
- Understanding and commitment to the need for confidentiality
Desirable
- Knowledge of Electronic Patient Record System (e.g. Epic)
- Experience of working in the NHS/Customer Service
- Knowledge of medical terminology
Skills/Abilities
Essential
- Excellent verbal communication skills, excellent telephone manner and ability to take detailed messages and deal with face to face enquiries
- Ability to deal with difficult situations and people from a diverse background with varying learning abilities
- Ability to use own initiative, carry out decisions and creative approach to problem solving
Desirable
- Experience using data or patient information systems
- Demonstrable experience of working within a fast paced admin environment
Person Specification
GOSH Culture and Values Essential
Essential
- Our Always values
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training
Essential
- GCSE standard in English and Maths (grade C or above) or equivalent
- Proven written skills, including good grammar and punctuation
Desirable
- Qualification in office administration
Experience/Knowledge
Essential
- A competent working knowledge of windows-based computer systems - Knowledge of Excel spread sheets, Word and Access
- Experience of working as part of a team as well as autonomously
- Awareness of the importance of maintaining high quality information while dealing with competing demands
- Understanding and commitment to the need for confidentiality
Desirable
- Knowledge of Electronic Patient Record System (e.g. Epic)
- Experience of working in the NHS/Customer Service
- Knowledge of medical terminology
Skills/Abilities
Essential
- Excellent verbal communication skills, excellent telephone manner and ability to take detailed messages and deal with face to face enquiries
- Ability to deal with difficult situations and people from a diverse background with varying learning abilities
- Ability to use own initiative, carry out decisions and creative approach to problem solving
Desirable
- Experience using data or patient information systems
- Demonstrable experience of working within a fast paced admin environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital for Children NHS Foundation Trust
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
