Job summary
We are looking for an enthusiastic internal communications professional to join our team. We've got big ambitions for internal engagement. Our people are the head, the heart, the hands and the face of our hospital. Together, they deliver extraordinary care for the children and young people who spend time with us each year. Our internal communications and engagement team is all about enabling our people to succeed. We're here to ensure that our people have what they need to do their jobs, to make sure that everyone feels valued, heard, supported and safe, and to enable our colleagues to bring their knowledge, ideas and experiences to the fore in the shared delivery of our Above and Beyond strategy.
Main duties of the job
This role will support the Internal Communications and Engagement team to deliver first-class internal communications to a diverse body of staff across the hospital so that they are kept informed, engaged, connected and involved in the aims and work of the hospital.
The Senior Internal Communications Officer will lead on campaigns and projects that support the delivery of our People Strategy, so that our people feel valued and supported to be their best selves at work.
This role leads on communications for our Speak Up programme, Big Conversation listening and engagement event series, and staff reward and recognition. Working closely with the Head of Internal Communications and Engagement, this role supports communications and engagement with our ambitious patient safety transformation programme and works closely with our Patient Engagement team on patient family communications.
The role is responsible for managing our key internal communications channels: staff intranet; mailing and survey platforms; and SnapComms (message alert) system.
Communicating in a timely, appropriate, and accessible way is paramount to ensure our messages land well with our staff and patient families.
The post holder will be responsible for designing and delivering campaigns and projects as well as monitoring progress and evaluating success.
They will need good stakeholder management skills to work closely with colleagues and external suppliers.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
- Consolidated GOSH always values
Academic/Professional qualification/Training
Essential
- Educated to Bachelor degree level or equivalent experience in a relevant subject e.g. communications, media
Experience/Knowledge
Essential
- Experience working in internal communications and engagement
- Experience leading on successful campaigns/projects and implementing internal communication plans
- Experience of using and developing measurement and evaluation tools, including setting and delivering on metrics for initiatives
- Knowledge of effective methods of employee engagement and communication.
- Experience developing, writing and implementing creative, compelling content, incl. varied formats and styles, that is tailored to audience/s
- Experience of managing internal communications channels (digital, print and face to face)
Desirable
- Experience of external communications
- Experience of briefing design teams and production of printed publications and materials
- Development of app-based tools
- Experience of working in the public or health sector
- Experience of crisis communications
- Experience of using Microsoft Teams
- Experience of briefing design teams and production of printed publications
Skills/Abilities
Essential
- Excellent writing, editing and proofing skills
- Ability to work independently, lead on projects and be responsible for managing a portfolio of work
- Strong organisation and planning skills
- Computer literate, advanced keyboard skills.
- Able to effectively influence others whilst showing effective listening skills
- Proven ability to work as part of a small team
- Ability to work well and calmly under pressure
- Ability to prioritise a heavy workload and juggle multiple projects
- Ability to deliver projects on time and on budget
Desirable
- Photography and videography skills to produce content
Person Specification
GOSH Culture and Values
Essential
- Consolidated GOSH always values
Academic/Professional qualification/Training
Essential
- Educated to Bachelor degree level or equivalent experience in a relevant subject e.g. communications, media
Experience/Knowledge
Essential
- Experience working in internal communications and engagement
- Experience leading on successful campaigns/projects and implementing internal communication plans
- Experience of using and developing measurement and evaluation tools, including setting and delivering on metrics for initiatives
- Knowledge of effective methods of employee engagement and communication.
- Experience developing, writing and implementing creative, compelling content, incl. varied formats and styles, that is tailored to audience/s
- Experience of managing internal communications channels (digital, print and face to face)
Desirable
- Experience of external communications
- Experience of briefing design teams and production of printed publications and materials
- Development of app-based tools
- Experience of working in the public or health sector
- Experience of crisis communications
- Experience of using Microsoft Teams
- Experience of briefing design teams and production of printed publications
Skills/Abilities
Essential
- Excellent writing, editing and proofing skills
- Ability to work independently, lead on projects and be responsible for managing a portfolio of work
- Strong organisation and planning skills
- Computer literate, advanced keyboard skills.
- Able to effectively influence others whilst showing effective listening skills
- Proven ability to work as part of a small team
- Ability to work well and calmly under pressure
- Ability to prioritise a heavy workload and juggle multiple projects
- Ability to deliver projects on time and on budget
Desirable
- Photography and videography skills to produce content
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Children's Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
