Job summary
Do you possess strong leadership, creative and managerial skills? We are looking for a resourceful and energetic individual to join the Volunteer Services team, and under the Head of Volunteer Services, lead the large volunteer team. GOSH boasts a 1,000 strong team of volunteers who provide a wide variety of support to patients, families, and staff.
The Volunteer Coordinator's main role is to coordinate the work of volunteers across the Trust, including selection and placement of volunteers, induction, planning activities and events, and the on-going support and personal development of volunteers.
You will have experience of managing large teams of volunteers, knowing how to support, motivate and encourage them. We are looking for someone with excellent communication and organisational skills, as well a team player who loves a challenge in helping us continue to develop the volunteer programme.
Main duties of the job
The Volunteer Coordinator will over-see the large volunteer programme, managing a wide range of volunteer roles, including liaising with external organisations' volunteers.
To co-ordinate and evaluate all volunteering within the Trust. To assist with the recruitment, induction, on-going training, support, supervision and monitoring of volunteers. To ensure patients, volunteers and staff needs are met.
To manage the volunteer placement process according to Trust policy. To meet specified timescales for that process and to meet planned performance indicators.
To assist in the coordination of Trust events, children's parties and special activities involving volunteers.
To manage the volunteer management systems and maintain accurate and accessible records.
To communicate complex information effectively to large groups of volunteers and provide support to them.
To provide day to day management of all volunteers (including individual and external organisation groups), ensuring that volunteer
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
Pre Volunteering Procedures
- To provide a responsive, high quality and efficient volunteer coordination of all volunteering in GOSH, in accordance with Trust Volunteering Guidelines and Policy and National Guidelines
- To assist in the formulation of a co-ordinated recruitment programme for volunteers which reflects the culturally diverse nature of the GOSH patient base
- To be the lead on shortlisting volunteer applicants for recruitment
- To assist the Volunteer Recruitment Officer where needed in the recruitment process
- To manage the induction and assist in the on-going training for all volunteers
- To over-see all pre-volunteering requirements, including any administration
Volunteer Management
- To be responsible for the role selection and placement of all GOSH volunteers
- To provide direct support to volunteers as and when they ask for it
- To coordinate emotional support for all volunteers through existing support services in GOSH: Bereavement Services, staff counselling, etc.
- To provide direct supervision for particular volunteers whose role is not covered by a ward or unit
- General and on-going communication with volunteers
- To assist the Head of Volunteer Services in the creation and implementation of new volunteer roles across the Trust
- In liaison with the Head of Volunteer Services, to advise staff on the appropriate use of volunteers and in consultation with staff, to develop further methods of engaging volunteers
- To assess individual requests from staff for volunteer input and responding when suitable volunteers are available
- To liaise closely with other external voluntary groups, i.e: Scouts & Guides, Radio Lollipop, Spread a Smile, Rays of Sunshine, etc.
Communication
- To be responsive to volunteers during the placement process
- To build relationships and liaise with ward and other appropriate staff, offering advice, guidance and monitoring to ensure volunteer activities are effective and appropriate
- To maintain links with other volunteer coordinators/managers across the UK and to ensure on-going good practice in volunteering
- To contribute and assist in the regular communication avenues for volunteers and staff
- To contribute to Volunteer Services profile on the GOSH website and other digital outlets
Planning
- To work with the Head of Volunteer Services to develop new strategies to meet changes in practice and legislation
- To assist in the provision of information, advice and guidance on the involvement of volunteers within the Trust, to Trust staff and the general public
- To work with the Head of Volunteer Services, leading on developing training programmes for all volunteers
- To work with the Head of Volunteer Services to develop and implement general and specific recruitment and publicity programmes for the department
- To work with the Head of Volunteer Services to develop and implement new projects involving volunteers within the Trust taking a lead on implementation of these projects
- To manage new projects involving volunteers within the Trust, assisting with drafting of project plans and operational policies as necessary
- To work with the Head of Volunteer Services and Patient Experience to monitor the needs of patients/families and staff within the Trust
- To work with the Head of Volunteer Services in setting objectives and producing an annual work plan, communicating this to volunteers and to managers/staff
- To work with ward sisters and departmental heads in carrying out risk assessments on all volunteer roles within the Trust
- To work with the Head of Volunteer Services to operate appropriate disciplinary procedures
- To deal effectively with complaints discussing and agreeing responses with the Head of Volunteer Services as necessary
Administration
- To carry out the day to day administration of the department including maintenance of adequate and efficient records of the volunteers which are held on a database, renewal DBS checks, training updates and other activities within the department and responding to all enquiries regarding voluntary work.
- To work within Trust policies and procedures including adherence to equal opportunities policies
General HR
- To participate in training and supporting new VST volunteer team members
- To work as a full member of the recruitment team and to provide cover and support as required
- To participate in the departmental training programme to maintain and update knowledge and skills
- To undertake any other duties commensurate with the grade to ensure smooth running of Volunteer Services
Job description
Job responsibilities
Pre Volunteering Procedures
- To provide a responsive, high quality and efficient volunteer coordination of all volunteering in GOSH, in accordance with Trust Volunteering Guidelines and Policy and National Guidelines
- To assist in the formulation of a co-ordinated recruitment programme for volunteers which reflects the culturally diverse nature of the GOSH patient base
- To be the lead on shortlisting volunteer applicants for recruitment
- To assist the Volunteer Recruitment Officer where needed in the recruitment process
- To manage the induction and assist in the on-going training for all volunteers
- To over-see all pre-volunteering requirements, including any administration
Volunteer Management
- To be responsible for the role selection and placement of all GOSH volunteers
- To provide direct support to volunteers as and when they ask for it
- To coordinate emotional support for all volunteers through existing support services in GOSH: Bereavement Services, staff counselling, etc.
- To provide direct supervision for particular volunteers whose role is not covered by a ward or unit
- General and on-going communication with volunteers
- To assist the Head of Volunteer Services in the creation and implementation of new volunteer roles across the Trust
- In liaison with the Head of Volunteer Services, to advise staff on the appropriate use of volunteers and in consultation with staff, to develop further methods of engaging volunteers
- To assess individual requests from staff for volunteer input and responding when suitable volunteers are available
- To liaise closely with other external voluntary groups, i.e: Scouts & Guides, Radio Lollipop, Spread a Smile, Rays of Sunshine, etc.
Communication
- To be responsive to volunteers during the placement process
- To build relationships and liaise with ward and other appropriate staff, offering advice, guidance and monitoring to ensure volunteer activities are effective and appropriate
- To maintain links with other volunteer coordinators/managers across the UK and to ensure on-going good practice in volunteering
- To contribute and assist in the regular communication avenues for volunteers and staff
- To contribute to Volunteer Services profile on the GOSH website and other digital outlets
Planning
- To work with the Head of Volunteer Services to develop new strategies to meet changes in practice and legislation
- To assist in the provision of information, advice and guidance on the involvement of volunteers within the Trust, to Trust staff and the general public
- To work with the Head of Volunteer Services, leading on developing training programmes for all volunteers
- To work with the Head of Volunteer Services to develop and implement general and specific recruitment and publicity programmes for the department
- To work with the Head of Volunteer Services to develop and implement new projects involving volunteers within the Trust taking a lead on implementation of these projects
- To manage new projects involving volunteers within the Trust, assisting with drafting of project plans and operational policies as necessary
- To work with the Head of Volunteer Services and Patient Experience to monitor the needs of patients/families and staff within the Trust
- To work with the Head of Volunteer Services in setting objectives and producing an annual work plan, communicating this to volunteers and to managers/staff
- To work with ward sisters and departmental heads in carrying out risk assessments on all volunteer roles within the Trust
- To work with the Head of Volunteer Services to operate appropriate disciplinary procedures
- To deal effectively with complaints discussing and agreeing responses with the Head of Volunteer Services as necessary
Administration
- To carry out the day to day administration of the department including maintenance of adequate and efficient records of the volunteers which are held on a database, renewal DBS checks, training updates and other activities within the department and responding to all enquiries regarding voluntary work.
- To work within Trust policies and procedures including adherence to equal opportunities policies
General HR
- To participate in training and supporting new VST volunteer team members
- To work as a full member of the recruitment team and to provide cover and support as required
- To participate in the departmental training programme to maintain and update knowledge and skills
- To undertake any other duties commensurate with the grade to ensure smooth running of Volunteer Services
Person Specification
Our Always Values
Essential
Skills and Abilities
Essential
- Proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing
- Ability to manage potential conflict and challenges calmly and confidently
- Excellent presentation and interpersonal skills, including proving excellent customer service
- Demonstrates respect for other people with different backgrounds and opinions
- Excellent Word Processing and data entry skills (using Word, Access and Excel for Windows)
- Ability to process data and relevant documentation accordingly
Desirable
- Analytical and problem-solving skills and ability to run reports and present
Education, Training and Qualifications
Essential
- A level standard education or equivalent qualifications or experience of performing well in similar role
- Evidence of continued learning/development
Desirable
- Volunteer Management qualification or experience of coordinating large volunteer programmes
Knowledge & Experience
Essential
- Experience of coordinating projects
- Experience and understanding of recruiting, interviewing, and placing volunteers
- Experience and understanding of managing and organising volunteers
- Experience of motivating people
- Evidence of effective team working
- Experience of working to strict deadlines and in a pressurised environment
- Experience of working in a customer service environment - dealing with members of the public, both face to face and on the telephone
- Knowledge of computer and administrative systems that manage large numbers of people
- Knowledge and understanding of volunteer good practice - including human resources issues
Person Specification
Our Always Values
Essential
Skills and Abilities
Essential
- Proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing
- Ability to manage potential conflict and challenges calmly and confidently
- Excellent presentation and interpersonal skills, including proving excellent customer service
- Demonstrates respect for other people with different backgrounds and opinions
- Excellent Word Processing and data entry skills (using Word, Access and Excel for Windows)
- Ability to process data and relevant documentation accordingly
Desirable
- Analytical and problem-solving skills and ability to run reports and present
Education, Training and Qualifications
Essential
- A level standard education or equivalent qualifications or experience of performing well in similar role
- Evidence of continued learning/development
Desirable
- Volunteer Management qualification or experience of coordinating large volunteer programmes
Knowledge & Experience
Essential
- Experience of coordinating projects
- Experience and understanding of recruiting, interviewing, and placing volunteers
- Experience and understanding of managing and organising volunteers
- Experience of motivating people
- Evidence of effective team working
- Experience of working to strict deadlines and in a pressurised environment
- Experience of working in a customer service environment - dealing with members of the public, both face to face and on the telephone
- Knowledge of computer and administrative systems that manage large numbers of people
- Knowledge and understanding of volunteer good practice - including human resources issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital, Paul O'Gorman Building
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
