Clerical Assistant/Receptionist – Physio Team

Northamptonshire Healthcare Foundation Trust

This job is now closed

Job summary

This role is to provide administrative support for an Outpatient Physiotherapy Team which is located at Danetre Hospital, Daventry. This role will include being a Receptionist for our department as well as providing administrative support to the physiotherapists and the Team Lead.

Main duties of the job

To act as the first point of contact for service users, carers, and other stakeholders to our Physiotherapy Team, as well as offering clerical support to the physiotherapists and the Team Lead Physiotherapist.

The post holder will be responsible for providing administrative support to the team, which will include duties such as:

Data entry and support with data quality/caseload management using various systems.
First point of contact for the department, responding to patient and staff queries.
System 1 (electronic patient record system)- as a super user you will support with rota management/clinic cancellation/smartcard management.
Ordering and Local Stock management via Agresso (online purchasing) and Supply chain.
Working with other admin both within the local department and other Physiotherapy departments to ensure cohesive systems and processes across the service.
Reception Cover.
Booking of appointments and organisation of rotas on System One for individual staff members.
Inputting of information into internal management systems i.e., for recording of annual leave, sickness, supervision, appraisals.
Organising Team Meetings and other meetings and taking minutes for these meetings.
Supporting monitoring of performance by gathering information and compliance data as required by the Team Lead through use of internal systems, i.e patient feedback or waiting lists.

This will be supported by regular supervision both with Peers countywide and locally within the team.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Date posted

15 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pa pro rata

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

270-TF623-ACS

Job locations

Danetre Hospital

London Road

Daventry

NN11 4DY

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Job description

Job responsibilities

Person Specification

Interview

Essential

Able to work with System One and other NHS systems or willingness to learn
Good Communication skills both verbal and written
General IT and Microsoft Office experience

Desirable

Previous administrative experinece

demonstrated

Essential

Demonstrate understanding of, and contributes to, the workplace vision

Desirable

Knoweledge of NHS practices and proocedures

Person Specification

Interview

Essential

Able to work with System One and other NHS systems or willingness to learn
Good Communication skills both verbal and written
General IT and Microsoft Office experience

Desirable

Previous administrative experinece

demonstrated

Essential

Demonstrate understanding of, and contributes to, the workplace vision

Desirable

Knoweledge of NHS practices and proocedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.