Northamptonshire Healthcare Foundation Trust

Patient Contact Centre Administrator

This job is now closed

Job summary

An exciting opportunity has arisen for a number ofpermanent full time Band 3 Administrators (37 1/2 hours per week) in the Patient Contact Centre. We are looking for motivated and enthusiastic individuals to join our friendly team of 21 staff responsible for the registration of confidential patient data, management of referrals in to the department's clinical system, negotiating and rescheduling appointments, dealing with incoming and outgoing post, dealing with email enquiries and liaising with patients and clinical professionals over the telephone.

The team work to a pre-published rota which includes 08:00-16:00, 08:30-16:15 and 07:30-15:30 shifts. We are currently working a hybrid working pattern of 2 days working from home and 3 days working in the office, which the Trust holds the right to change in the future. Any contract offered is not a working from home contract.

Main duties of the job

The work base is at Lotus House, Victoria Street in Northampton; however, there may be opportunities to work at other locations with specific teams.

You must have excellent computer skills, good organisational and communication skills; have the ability to work effectively and proactively as part of a team and under your own initiative and cope well under pressure.

Main duties include, incoming and outgoing phone calls to patients, cancelling appointments, registering referrals on to our S1 clinical system, triaging referrals, overall referral management and outgoing and incoming post

The service is open Monday - Friday 08.00 - 16.00 and you will be expected to work on a flexible rotational basis.

If you have any questions or for further information about this post please contact Tony Heath via email ontony.heath@nhft.nhs.ukor mobile 07541 930022

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Date posted

30 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

270-TF559-ACS

Job locations

Lotus House

3 Victoria Street

Northampton

NN1 3NR

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Job description

Job responsibilities

Person Specification

Essential

Previous experience of telephone based work

Essential

Achieved Grade/Years of Experience

Desirable

Previous contact centre experience
Experience in Customer Services
Knowledge of System One and E-Referral Services
Excellent data entry skills
Excellent data analysis skills
Excellent Communication Skills, both written and verbal

Person Specification

Essential

Previous experience of telephone based work

Essential

Achieved Grade/Years of Experience

Desirable

Previous contact centre experience
Experience in Customer Services
Knowledge of System One and E-Referral Services
Excellent data entry skills
Excellent data analysis skills
Excellent Communication Skills, both written and verbal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.